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Exit, voice, governance and user-responsiveness

The case of English primary care trusts

Bibliographic Data

ID4589456
AuthorsSusan Pickard (0000-0003-3429-8880, University of Manchester), Rod Sheaff (0000-0002-7984-2627, University of Plymouth), Bernard Dowling (University of Manchester)
Year2006
Volume63
Issue2
Pages373-383
Publication date2006-07-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSocial Science & Medicine (JOURNAL)
Journal identifiersISSN: 0277-9536 • E-ISSN: 1873-5347
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.socscimed.2005.12.016
PMID16472899
OpenAlexW2057236526
LanguageEN
Citations received11
References cited16

Business · Corporate governance · Health care · Mechanism (biology · Political science · Primary care · Proxy (statistics · Public relations · Computer Science · Healthcare innovation and challenges · Healthcare Quality and Management · Law · Medicine · Patient Satisfaction in Healthcare · Finance

  • Exit, voice or neglect

    Open Access•Oliver Johnson, Foday Sahr et al.•SSM - Qualitative Research in…•2022

  • Do beneficiaries’ views matter in healthcare purchasing decisions? Experiences from the Nigerian tax-funded health system and the formal sector social health insurance program of the National Health Insurance Scheme

    Open Access•Ogochukwu Ibe, Ayako Honda et al.•International Journal for Equity…•2017

  • Peripheral governance

    Open Access•Ruth Fletcher•International Journal of Law in…•2013

  • Learning from people with long-term conditions

    Open Access•F Ro, Fiona Ross et al.•Health & Social Care in the…•2014

  • Exit, voice and loyalty in everyday home care practice for older adults

    Open Access•Håkan Jönson, Tove Harnett•Journal of Aging Studies•2025

  • Which aspects of non-clinical quality of care are most important? Results from WHO's general population surveys of "health systems responsiveness" in 41 countries

    Open Access•Nicole Valentine, Charles Darby et al.•Social Science & Medicine•2008

  • Street-level diplomacy? Communicative and adaptive work at the front line of implementing public health policies in primary care

    Open Access•Nicola Gale, George Dowswell et al.•Social Science & Medicine•2017

  • How and Why Do Multimorbid Patients Decide to Follow Their Multiple Medication Prescriptions? Looking Beyond the Risk-Benefit Scale

    Open Access•Juliette Artignan, Kevin Diter et al.•Qualitative Health Research•2025

  • Residents' perceptions of effective community representation in local health decision-making

    Open Access•Phillip Chung, Colleen M Grogan et al.•Social Science & Medicine•2012

  • Patient choice and provider competition - Quality enhancing drivers in primary care

    Open Access•Sofie Vengberg, Mio Fredriksson et al.•Social Science & Medicine•2019

  • From loyalty to resignation

    Open Access•Alberto Ardissone•Sociology of Health & Illness•2021

  • The Public Release of Performance Data

    Martin Marshall, Martin N Marshall et al.•JAMA•2000

  • User involvement in clinical governance

    Open Access•Susan Pickard, Martin Marshall et al.•Health Expectations•2002

  • A survey and audit of the first ‘Guides to Local Health Services’ produced by Primary Care Trusts in England

    Open Access•Jenny Noble, Mark Hann et al.•Health Expectations•2005

  • Building on the best – choice, responsiveness and equity in the NHS

    Open Access•Zoë Lawrence•Health Expectations•2004

  • A ‘Third Way’ for lay involvement

    Open Access•Susan Pickard, Keri E Iyall Smith et al.•Health Expectations•2001

  • A Ladder Of Citizen Participation

    Sherry R Arnstein•Journal of the American Institute…•1969

  • Community representatives

    Open Access•Rachel Jewkes, Anne Murcott•Social Science & Medicine•1998

  • Doctor-patient communication about drugs

    Open Access•Fiona A Stevenson, Christine A Barry et al.•Social Science & Medicine•2000

  • Patient' voices, social movements and the habitus; how psychiatric survivors 'speak out

    Open Access•Michele L Crossley, N Crossley•Social Science & Medicine•2001

  • Talking contracts and taking care

    Open Access•Lesley Griffiths, David Hughes•Social Science & Medicine•2000

Unique citing works11
Citations per year0,61
Citation span2008 - 2025 (18)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 11
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