J Hwang
Datos Biográficos
| ID | 20174 |
|---|---|
| NOMBRE | J Hwang |
| NOMBRES | J |
| APELLIDO | Hwang |
| FIRMA | HWANG J |
| AFILIACIONES | Sejong University |
| ORCID | 0000-0001-6243-8524 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 39 |
| TOTAL DE CITAS | 48 |
| TOTAL COMO AUTOR | 39 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 2011 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2025 |
| ÍNDICE H | 5 |
Voluntary and collective payment intentions for sustainable island tourism
The difference between service robots and human staff in the extended TPB model in airports
This study examined how to form behavioural intentions in regards to using the extended Theory of Planned Behaviour (TPB) model. This study more specifically proposed the effect of the overall service quality on attitude. In addition, it was hypothesized that attitude, subjective norm and perceived behavioural control have a positive influence on intention to use. Lastly, this study investigated the moderating role of the employee type, which inc…
Impact of corporate social responsibility on brand trust and brand loyalty
The purpose of this research is to investigate the structural relationship between Uber corporate social responsibility (CSR), brand trust, and brand loyalty. Stakeholder theory is the theoretical foundation of the study. The CSR subdimensions of eco‐friendliness, quarantine, user privacy, user safety, and driver well‐being are used. Amazon Mechanical Turk was employed for data collection. The number of observations is 405. A structural equation …
Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers
The effects of various coffee shop attributes on customer satisfaction and brand-related outcomes were investigated. In addition, the moderating role of different service providers (human barista vs. robot barista) was explored. This study found that coffee quality, employee service, physical environment, price, and location, positively affect customer satisfaction. In addition, customer satisfaction has a positive influence on brand attitude and…
Patient Reported Outcome (PROMs) and Experience Measures (PREMs) for Indigenous Peoples
Documenting Indigenous patient voices through safe and culturally appropriate patient-reported outcome (PROMs) and experience measures (PREMs) is essential for monitoring impacts of health care programming and policies. We explored the literature in order to understand the current landscape of PROMs and PREMs that have been developed for and with Indigenous Peoples in Canada, United States, Australia and New Zealand. From our exploration a number…
Examining the Importance of Motivation and Its Impact on Outcome Variables in the Context of Edible Insect Restaurant
In order to enhance sales performance, it is very important to understand the motivation why consumers visit a restaurant. However, there is no research on motivation to visit edible insect restaurants. Thus, the purpose of this study is to assess the importance of such motivations in the context of an edible insect restaurant for the first time. First, the current study performed a principal components analysis in order to extract the motivation…
The information characteristics of YouTube tourism content and their impacts on user satisfaction and intention to visit and share information
Factors Affecting the Memorable Experiences of Chinese Customers in Duty-Free Shopping
The current research explored the antecedents and consequences of the memorable experiences of Chinese tourists in duty-free shopping. Utilitarian (i.e., savings, quality, and convenience) and hedonic (i.e., value expression, exploration, and entertainment) benefits were proposed to enhance the memorable experiences of these tourists. Unlike previous studies, this study examined the antecedents and consequences of memorable experiences in the fie…
The Determinants of Visit Intention for Chinese Residents in the Michigan, United States
The United States (US) is a well-known international tourism destination. However, some states, such as Michigan, remain unfamiliar to international tourists. The current study reflects the rapid increase of Chinese residents in the US, targeting this group as potential international tourists to Michigan. This quantitative study seeks to identify factors that determine the visit intentions of this tourist segment. To this end, it examines the rel…
Psychological Benefits of Purchasing Home Meal Replacement in the Context of Eco-Friendly TV Home Shopping Broadcast
This study observed the relationship between psychological benefits and the theory of planned behavior (TPB) in the context of an eco-friendly TV home shopping broadcasts. The theoretical framework was enhanced even further by examining the moderating role of personal norm on proenvironmental attitudes in the TV home shopping context. An online survey was conducted with Korean customers who had purchased home meal replacement (HMR) products from …
NAM and TPB Approach to Consumers’ Decision-Making Framework in the Context of Indoor Smart Farm Restaurants
The movement toward smart farming, which has productivity and eco-friendly roles, is emerging in the foodservice industry in the form of indoor smart farm restaurants. The purpose of this study was to investigate the consumer decision-making processes in the context of indoor smart farm restaurants. The investigational framework was designed around the norm activation model (NAM) and the theory of planned behavior (TPB), with the moderating role …
The Effects of Types of Service Providers on Experience Economy, Brand Attitude, and Brand Loyalty in the Restaurant Industry
This study was designed to understand the relationships among the experience economy, brand attitude, and brand loyalty based on the type of service providers, such as robot servers and human servers in the restaurant industry. The data were collected from 296 people who experienced robot servers and from 294 people who experienced human servers and was analyzed through structural equation modeling (SEM), which indicated that the four sub-dimensi…
How to form rapport with information providers in the airport industry
This study investigated the antecedents and consequences of rapport with the moderating role of the type of service employees, such as service robots versus human staff in the airport industry. Data were collected from 317 travelers who received information from service robots and 311 travelers who received information through human staff. The data analysis results showed the effect of utilitarian and hedonic values on rapport. In addition, the r…
Providing Solution in an Emergency
This study investigates the mechanism between idiosyncratic deals (I-deals) and voice behavior, considering display aggression and deontic justice as mediating variables. We collected data from 702 nurses and their immediate supervisors who work with COVID-19 patients through survey questionnaires at two different times, and we analyzed the data using structural equation modeling (SEM). We found that I-deals are significantly associated with deon…
A Discrete Choice Experimental Approach to Understand Sports Event Tourists’ In-Stadium Beer Consumption Preferences
While drinking beer is an important component of sports event tourists’ ceremonial behaviors, there is surprisingly limited information regarding what features of beer service offerings at professional sporting events are most preferred. Using a sample of sports event tourists attending South Korean professional baseball games, the main purpose of this study is to provide an opportunity for improved knowledge regarding how spectators show their w…
Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability
In a restaurant industry, dysfunctional customer behavior damages customer-contact service employees' mental health which may lead to employee defection. This study examined the effects of dysfunctional customer behavior on service employees' service sabotage which is a mechanisms for protecting themselves from outside pressures. Additionally, it determined if emotional exhaustion plays a mediating role in the relationship between dysfunctional c…
Edible Insects
Edible insects deserve increased attention as green food source in today's society and more restaurants embrace them to promote sustainable consumption behavior. This study was design to explore how consumers' behavioral intentions to use edible insect restaurants were formed based on the theory of planned behavior (TPB) model. Furthermore, the study attempted to deepen TPB by including the moderating role of product knowledge. A total of 440 sam…
Examining the Importance of Green Food in the Restaurant Industry
This study analyzed the psychological benefits of environmentally friendly edible insect restaurants, by proposing that three subdimensions of psychological benefits positively affect attitude. Attitude was hypothesized to play an important role in the formation of desire and two subdimensions of behavioral intentions: intentions to use and willingness to pay more. A research model was verified using responses from 419 respondents collected in Ko…
Does love become hate or forgiveness after a double deviation? The case of hotel loyalty program members
How to Form Behavioral Intentions in the Field of Drone Food Delivery Services
This study was designed to identify the significance of drone food delivery services using the moderating role of the outbreak of COVID-19. More specifically, this study proposed that there is a positive relationship between the overall image and the desire. Additionally, it was hypothesized that the desire helps to enhance two types of behavioral intentions, which included word-of-mouth intentions and the willingness to pay more. Lastly, the mod…
How to Form Wellbeing Perception and Its Outcomes in the Context of Elderly Tourism
Many people travel to improve their wellbeing perception (WBP), and senior tourists in South Korea are no exception in that they hope to enhance their quality of life through tourism. As such, this study explored the significance of WBP in the senior tourism industry in South Korea. The current paper collected samples from 349 senior tourists. Analysis of data indicated that brand prestige contributes to increasing WBP among seniors and improving…
The Role of Eco-Friendly Edible Insect Restaurants in the Field of Sustainable Tourism
The purpose of this study is to apply the concept of a green image in order to explore how to form behavioral intentions in the context of eco-friendly edible insect restaurants. This study analyzed 444 samples collected in South Korea in order to evaluate the theoretical model including 12 hypotheses. The data analysis results showed that a green image has a positive influence on attitude. In addition, attitude helps to increase desire, which in…
China’s Pathway towards Solar Energy Utilization
Rapid economic growth has caused many environmental problems in China, resulting in international pressure on China to fight against climate change and to shift to a more environmentally friendly economy. Therefore, over the past decades, China has been working on transforming its economy to counter the concerns of different environmental hazards caused by the burning fossil fuels and rising oil imports to support the energy sector. This study ex…
Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan
The satisfaction of the patient is believed to be one of the preferred results of healthcare, and it is directly connected with the usage of health services. This study aimed to assess how doctor services, nurses' services, and waiting time predict patient satisfaction (PS) with the service delivery of healthcare in Southern Punjab, Pakistan. The study used an exploratory research method, in which 1000 participants were selected, and used a rando…
What Factors Affect Patient Satisfaction in Public Sector Hospitals
Patient satisfaction can identify specific areas of improvement in public sector hospitals. However, the Pakistani healthcare system, and quality of service delivery is rarely assessed through the perspective of patient satisfaction. Our study demonstrated the performance of public healthcare systems in Pakistan by interacting with physical services (tangible and environmental), doctor−patient communication, and pharmacy and laboratory services b…
Perceived Firm Innovativeness in Cruise Travelers’ Experience and Perceived Luxury Value
This study examines the role of perceived firm innovativeness in forming cruise travelers’ experience and perceived luxury value. Based on a literature review, perceived firm innovativeness was expected to have positive effects on cruise travelers’ experience related to education, entertainment, esthetics, and escapism. In addition, cruise travelers’ experience was hypothesized to influence perceived luxury value. Furthermore, this study proposed…
Senior Travelers and Airport Shopping
Despite the importance of the seniors market, little is known about international senior tourists' post-purchasing behaviors in the airport-shopping industry. The aims of this study were to attain a better comprehension of these customers' repurchase decision formation by employing a Theory of Repurchase Decision-making (TRD) and identify differences in the proposed theoretical framework between senior and non-senior travelers. A field survey was…
Antecedents and consequences of brand prestige of package tour in the senior tourism industry
This study investigated how to form brand prestige of package tour in the senior tourism industry. A conceptual model was developed and tested using data collected from a sample of 331 senior tourists in Korea. The results indicated that four types of tour service performances (i.e. tourist attractions, tour guide services, food services, and accommodations) aid to enhance package tour prestige. It was also found that package tour prestige has a …
Choosing Virtual – Rather than Real – Leisure Activities
The objective of this study is to apply Ajzen's theory of planned behavior (TPB) to explicate the intention-formation process in the playing of screen golf. The study investigated how players' favorable/unfavorable attitudes toward screen golf, the social pressures they perceive related to screen golf, and their senses of capability and resources to play screen golf interact to build up or undercut the intention to play this virtual version of th…
Does love become hate or forgiveness after a double deviation? The case of hotel loyalty program members
The Antecedents and Consequences of Brand Prestige in Luxury Restaurants
The purpose of this study was to investigate the antecedents and consequences of brand prestige in luxury restaurants. Based on the existing theoretical background, it was proposed that four types of brand-related stimulus form brand experience in consumer memory and thus influence the formation of brand prestige. Through a review of the literature, it was also hypothesized that brand prestige can result in five managerial outcomes: patrons' well…
How to form rapport with information providers in the airport industry
This study investigated the antecedents and consequences of rapport with the moderating role of the type of service employees, such as service robots versus human staff in the airport industry. Data were collected from 317 travelers who received information from service robots and 311 travelers who received information through human staff. The data analysis results showed the effect of utilitarian and hedonic values on rapport. In addition, the r…
Understanding Other Customer Perceptions in the Private Country Club Industry
The purpose of this study was to investigate the role of other customer perceptions (OCP) in the private country club industry. Based on the existing theoretical background, it was hypothesized that three dimensions of OCP – similarity, physical appearance, and suitable behavior – characterize notions of private country club prestige and influence private country club loyalty. In addition, it was proposed that there are significant differences in…
Segmentation of Hotel Employees by Occupational Stress and Differences in Demographic Characteristics
The purposes of this study were: to investigate the types of occupational stress that exist in the hotel industry; to explore whether or not hotel employees can be grouped into distinct sub-segments based on the types of occupational stress experienced; and to identify whether or not statistical differences exist among the sub-segments based on demographic characteristics. First, using principal component factor analysis, the 23 occupational stre…
Voluntary and collective payment intentions for sustainable island tourism
The information characteristics of YouTube tourism content and their impacts on user satisfaction and intention to visit and share information
Factors Affecting the Memorable Experiences of Chinese Customers in Duty-Free Shopping
The current research explored the antecedents and consequences of the memorable experiences of Chinese tourists in duty-free shopping. Utilitarian (i.e., savings, quality, and convenience) and hedonic (i.e., value expression, exploration, and entertainment) benefits were proposed to enhance the memorable experiences of these tourists. Unlike previous studies, this study examined the antecedents and consequences of memorable experiences in the fie…
The Antecedents and Consequences of Brand Prestige in Luxury Restaurants
The purpose of this study was to investigate the antecedents and consequences of brand prestige in luxury restaurants. Based on the existing theoretical background, it was proposed that four types of brand-related stimulus form brand experience in consumer memory and thus influence the formation of brand prestige. Through a review of the literature, it was also hypothesized that brand prestige can result in five managerial outcomes: patrons' well…
Segmentation of Hotel Employees by Occupational Stress and Differences in Demographic Characteristics
The purposes of this study were: to investigate the types of occupational stress that exist in the hotel industry; to explore whether or not hotel employees can be grouped into distinct sub-segments based on the types of occupational stress experienced; and to identify whether or not statistical differences exist among the sub-segments based on demographic characteristics. First, using principal component factor analysis, the 23 occupational stre…
Choosing Virtual – Rather than Real – Leisure Activities
The objective of this study is to apply Ajzen's theory of planned behavior (TPB) to explicate the intention-formation process in the playing of screen golf. The study investigated how players' favorable/unfavorable attitudes toward screen golf, the social pressures they perceive related to screen golf, and their senses of capability and resources to play screen golf interact to build up or undercut the intention to play this virtual version of th…
Understanding Other Customer Perceptions in the Private Country Club Industry
The purpose of this study was to investigate the role of other customer perceptions (OCP) in the private country club industry. Based on the existing theoretical background, it was hypothesized that three dimensions of OCP – similarity, physical appearance, and suitable behavior – characterize notions of private country club prestige and influence private country club loyalty. In addition, it was proposed that there are significant differences in…
Senior Travelers and Airport Shopping
Despite the importance of the seniors market, little is known about international senior tourists' post-purchasing behaviors in the airport-shopping industry. The aims of this study were to attain a better comprehension of these customers' repurchase decision formation by employing a Theory of Repurchase Decision-making (TRD) and identify differences in the proposed theoretical framework between senior and non-senior travelers. A field survey was…
Perceived Firm Innovativeness in Cruise Travelers’ Experience and Perceived Luxury Value
This study examines the role of perceived firm innovativeness in forming cruise travelers’ experience and perceived luxury value. Based on a literature review, perceived firm innovativeness was expected to have positive effects on cruise travelers’ experience related to education, entertainment, esthetics, and escapism. In addition, cruise travelers’ experience was hypothesized to influence perceived luxury value. Furthermore, this study proposed…
Developing a matrix for assessing serviceability of U.S. online travel agency websites
We examined the importance of website serviceability of online travel agencies (OTAs). We collected data from 283 users of OTA websites in the USA. Statistical differences were found for 8 out of 10 website serviceability items that were examined. In addition, 2 dimensions of functional website serviceability and technical website serviceability were derived from the website serviceability items. Last, both dimensions of website serviceability po…
Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan
The satisfaction of the patient is believed to be one of the preferred results of healthcare, and it is directly connected with the usage of health services. This study aimed to assess how doctor services, nurses' services, and waiting time predict patient satisfaction (PS) with the service delivery of healthcare in Southern Punjab, Pakistan. The study used an exploratory research method, in which 1000 participants were selected, and used a rando…
What Factors Affect Patient Satisfaction in Public Sector Hospitals
Patient satisfaction can identify specific areas of improvement in public sector hospitals. However, the Pakistani healthcare system, and quality of service delivery is rarely assessed through the perspective of patient satisfaction. Our study demonstrated the performance of public healthcare systems in Pakistan by interacting with physical services (tangible and environmental), doctor−patient communication, and pharmacy and laboratory services b…
Prevalence of Burnout among Primary Health Care Staff and Its Predictors
Burnout, which is an emerging challenge in health systems, is very common among primary health care (PHC) workers. The aim of this study was to investigate the level of burnout among PHC workers, and its predictive factors, in a region in the west of Iran.In this cross-sectional study, all the health network staff ( n = 539) were enrolled. The data collection instrument was the Maslach Burnout Inventory (MBI), which consists of 22 items and the t…
The Effect of “Women’s Empowerment” on Child Nutritional Status in Pakistan
Women's empowerment in terms of both involvements in employment activities and with decision-making about household activities is the most evident factors that can affect the nutritional and health status of their children. This paper investigates the effect of women's empowerment (WE) on children's nutritional (CN) status in Pakistan. The Pakistan demographic health survey (PDHS 2012-13) cross-sectional data was used to analyze the impacts of WE…
Improving Patient behavioral Consent through Different Service Quality Dimensions
This study aimed to examine the impact of the five-dimensional health care service quality (SQ) on patient behavioral consent (PBC). This study further explored the mediating role of patient satisfaction (PS) on the SQ-PBC relationship. A survey questionnaire was used to collect the data from public sector hospitals situated in Bahawalpur division, Punjab, Pakistan. We used confirmatory factor analysis (CFA) and structural equation modeling (SEM)…
Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality
This paper aimed to investigate the relationships between participative leadership (PL), administrative quality (AQ), medical quality (MQ), and patient satisfaction (PS) using the Malcolm Baldrige National Quality Award Healthcare Criteria (MBNQA) criteria. The study further examined the intervening influence of administrative quality and medical quality on the relationship between participative leadership and patient satisfaction. The data was o…
Linking Transformational Leadership with Nurse-Assessed Adverse Patient Outcomes and the Quality of Care
The purpose of this study was to examine the relationships between transformational leadership (TL), structural empowerment (SE), job satisfaction (JS), nurse-assessed adverse patient outcomes (APO), and the quality of care (QOC). The study further investigates the mediating effects of SE and JS on TL-APO and TL-QOC relationships. A total of 600 nurses working at 17 government hospitals in Pakistan completed the survey. The hypothesized model was…
Philanthropic corporate social responsibility, consumer attitudes, brand preference, and customer citizenship behavior
In this study we examined whether philanthropic corporate social responsibility (PCSR) has a positive influence on consumer attitudes and brand preference, and if this, in turn, positively affects customer citizenship behavior. In addition, we explored whether, when consumers perceive that a company tries to solve social problems, they are more likely to have favorable attitudes toward the company, and proposed the moderating role of older adult …
Antecedents and consequences of brand prestige of package tour in the senior tourism industry
This study investigated how to form brand prestige of package tour in the senior tourism industry. A conceptual model was developed and tested using data collected from a sample of 331 senior tourists in Korea. The results indicated that four types of tour service performances (i.e. tourist attractions, tour guide services, food services, and accommodations) aid to enhance package tour prestige. It was also found that package tour prestige has a …
How to Form Behavioral Intentions in the Field of Drone Food Delivery Services
This study was designed to identify the significance of drone food delivery services using the moderating role of the outbreak of COVID-19. More specifically, this study proposed that there is a positive relationship between the overall image and the desire. Additionally, it was hypothesized that the desire helps to enhance two types of behavioral intentions, which included word-of-mouth intentions and the willingness to pay more. Lastly, the mod…
How to Form Wellbeing Perception and Its Outcomes in the Context of Elderly Tourism
Many people travel to improve their wellbeing perception (WBP), and senior tourists in South Korea are no exception in that they hope to enhance their quality of life through tourism. As such, this study explored the significance of WBP in the senior tourism industry in South Korea. The current paper collected samples from 349 senior tourists. Analysis of data indicated that brand prestige contributes to increasing WBP among seniors and improving…
The Role of Eco-Friendly Edible Insect Restaurants in the Field of Sustainable Tourism
The purpose of this study is to apply the concept of a green image in order to explore how to form behavioral intentions in the context of eco-friendly edible insect restaurants. This study analyzed 444 samples collected in South Korea in order to evaluate the theoretical model including 12 hypotheses. The data analysis results showed that a green image has a positive influence on attitude. In addition, attitude helps to increase desire, which in…
China’s Pathway towards Solar Energy Utilization
Rapid economic growth has caused many environmental problems in China, resulting in international pressure on China to fight against climate change and to shift to a more environmentally friendly economy. Therefore, over the past decades, China has been working on transforming its economy to counter the concerns of different environmental hazards caused by the burning fossil fuels and rising oil imports to support the energy sector. This study ex…
A Discrete Choice Experimental Approach to Understand Sports Event Tourists’ In-Stadium Beer Consumption Preferences
While drinking beer is an important component of sports event tourists’ ceremonial behaviors, there is surprisingly limited information regarding what features of beer service offerings at professional sporting events are most preferred. Using a sample of sports event tourists attending South Korean professional baseball games, the main purpose of this study is to provide an opportunity for improved knowledge regarding how spectators show their w…
Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability
In a restaurant industry, dysfunctional customer behavior damages customer-contact service employees' mental health which may lead to employee defection. This study examined the effects of dysfunctional customer behavior on service employees' service sabotage which is a mechanisms for protecting themselves from outside pressures. Additionally, it determined if emotional exhaustion plays a mediating role in the relationship between dysfunctional c…
Edible Insects
Edible insects deserve increased attention as green food source in today's society and more restaurants embrace them to promote sustainable consumption behavior. This study was design to explore how consumers' behavioral intentions to use edible insect restaurants were formed based on the theory of planned behavior (TPB) model. Furthermore, the study attempted to deepen TPB by including the moderating role of product knowledge. A total of 440 sam…
Examining the Importance of Green Food in the Restaurant Industry
This study analyzed the psychological benefits of environmentally friendly edible insect restaurants, by proposing that three subdimensions of psychological benefits positively affect attitude. Attitude was hypothesized to play an important role in the formation of desire and two subdimensions of behavioral intentions: intentions to use and willingness to pay more. A research model was verified using responses from 419 respondents collected in Ko…
Does love become hate or forgiveness after a double deviation? The case of hotel loyalty program members
Psychology (33 obras) · Business (32 obras) · Marketing (28 obras) · Advertising (21 obras) · Customer Service Quality and Loyalty (19 obras) · Social Psychology (17 obras) · Political science (15 obras) · Structural equation modeling (14 obras) · Computer Science (13 obras) · Digital Marketing and Social Media (12 obras)