Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan
Datos Bibliográficos
| ID | 15513655 |
|---|---|
| Autores | Abid Hussain (0009-0002-8870-7109, Zhejiang University), Muhammad Asif (0000-0003-0076-8717, Zhejiang University), Arif Jameel (0000-0001-8551-4040, Zhejiang University), J Hwang (0000-0001-6243-8524, Sejong University, autor de correspondencia) |
| Año | 2019 |
| Volumen | 16 |
| Número | 13 |
| Páginas | 2340-2340 |
| Fecha de publicación | 2019-07-02 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | International Journal of Environmental Research and Public Health (JOURNAL) |
| Identificadores de la revista | ISSN: 1661-7827 • E-ISSN: 1660-4601 |
| Editorial | Multidisciplinary Digital Publishing Institute (PUBLISHER • CH) |
| DOI | 10.3390/ijerph16132340 |
| PMID | 31269722 |
| OpenAlex | W2955474033 |
| Idioma | EN |
| Citas recibidas | 12 |
| Referencias citadas | 23 |
The satisfaction of the patient is believed to be one of the preferred results of healthcare, and it is directly connected with the usage of health services. This study aimed to assess how doctor services, nurses' services, and waiting time predict patient satisfaction (PS) with the service delivery of healthcare in Southern Punjab, Pakistan. The study used an exploratory research method, in which 1000 participants were selected, and used a random technique, in which 850 responses were received. Multiple regression analysis and a confirmatory factor were employed to analyze the collected data. The findings showed that doctor services ( β = 0.232; p = 0.01), nurses services ( β = 0.256; p = 0.01), and waiting time ( β = 0.091; p = 0.03) had positive significant impacts on PS, while registration services ( β = 0.028; p = 0.390) had an insignificant association with PS. Hence, a significant gap existed in the registration services that were totally ignored in hospitals of Pakistan which needed proper considerations for improvements
Business · Confirmatory factor analysis · Environmental health · Family medicine · Health services · Medical emergency · Patient satisfaction · Population · Service (business · Service delivery framework · Customer Service Quality and Loyalty · Healthcare Policy and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Marketing
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| Obras citantes distintas | 12 |
|---|---|
| Citas por año | 1,71 |
| Intervalo de citas | 2019 - 2023 (5) |
| Velocidad de citación | historical |
| Altamente citado | No |
| Tipos de cita | Neutras: 12 |