David Greatbatch
Datos Biográficos
| ID | 341410 |
|---|---|
| NOMBRE | David Greatbatch |
| NOMBRES | David |
| APELLIDO | Greatbatch |
| FIRMA | GREATBATCH D |
| AFILIACIONES | University of Nottingham |
| VERIFICADO | No |
| TOTAL DE OBRAS | 18 |
| TOTAL DE CITAS | 288 |
| TOTAL COMO AUTOR | 18 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 1986 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2019 |
| ÍNDICE H | 9 |
Financial Responsibilisation and the Role of Accounting in Social Work
Accounting provides a distinctive conceptual lens to analyse how neo-liberal reforms in the public sector operate. Despite this, appreciation of the significance of accounting as a key neo-liberal instrument of organisational change is only embryonic in social work research. Against this background, this article presents the findings of an empirical study, conducted across children’s services departments at three English councils, which illuminat…
Boundary Work
This article explores the joint production and consumption of health information and advice in the context of NHS Direct, the new telephone health information and advice service. NHS Direct is an atypical call centre environment in so far as its core staff (nurses) are highly skilled professionals. These nurses are required to collaborate closely with, and are to some extent dependent upon, non-professional lower skilled staff (call handlers) to …
Knowledge, technology and nursing
NHS Direct is a relatively new, nurse-based, 24-hour health advice line run as part of the UK’s National Health Service (NHS). The service delivers health advice remotely via the telephone. A central aspect of the service is the attempt to provide a standard level of health advice regardless of time, space or the background of the nurse. At the heart of this attempt is an innovative health software called CLINICAL ASSESSMENT SYSTEM (CAS). Using a…
Does NHS Direct empower patients
Telephone triage, expert systems and clinical expertise
This paper reports on a qualitative study of the use of an expert system developed for the British telephone triage service NHS Direct. This system, known as CAS, is designed to standardise and control the interaction between NHS Direct nurses and callers. The paper shows, however, that in practice the nurses use CAS in a range of ways and, in so doing, privilege their own expertise and deliver an individualised service. The paper concludes by ar…
Risk and the Responsible Health Consumer
NHS Direct, the 24-hour telephone helpline, uses modern communications technology to offer easier and faster access to advice about health, illness and the NHS so that people are better able to care for themselves and their families. In-depth interviews with callers to the service show that they bring with them discourses of the ‘deserving’ and ‘ undeserving’ familiar in the provision of other welfare services. The figure of the ‘time-waster’ is …
Male Callers to NHS Direct
It has been suggested in the light of mortality and morbidity rates, and men's reluctance to seek medical help and advice, that there is a crisis in men's health. Little is known about men's experiences of using health care services, despite an emergent UK men's health movement. NHS Direct, the new telephone advice line, was designed to be more accessible, convenient and responsive to the public's needs for health care. In-depth interviews with m…
Displaying Group Cohesiveness
As perhaps the highest profile group of management speakers in the world, so-called management gurus use their appearances on the international management lecture circuit todisseminate their ideas and to build their personal reputations with audiences of managers. This article examines the use of humour by management gurus during these public performances. Focusing on video recordings of lectures conducted by four leading management gurus (Tom Pe…
Professional neutralism in family mediation
The marginalization of domestic violence in divorce mediation
This article examines how allegations of domestic violence are managed in family mediation sessions. Although domestic violence is sometimes mentioned by the disputants the mediators treat it as a side issue. However, the marginalization of violence does not begin with the mediators' interventions. Rather it begins with the 'victims'' allegations which are produced in ways which could be heard either to minimize the severity and impact of the vio…
Argumentative Talk in Divorce Mediation Sessions
Increasingly, mediation is used as an alternative to institutionalized forms of conflict resolution in which settlements are imposed by judges, arbitrators, or other neutral adjudicators. To assess the equity and effectiveness of the various types of mediation, it is first necessary to explain how mediators and disputants manage their interactions. In this paper the authors analyze the management of arguments in sessions recorded at a divorce med…
Family mediation researchers and practitioners in the shadow of the Green Paper
Marian Roberts (1992) raised a number of critical points about our research on divorce mediation, to which we have already replied (Dingwall and Greatbatch, 1993). This paper is an additional clarification in response to her further critique (Roberts, 1994)
Who is in charge? Rhetoric and evidence in the study of mediation
In her recent article, Marian Roberts (1992) has raised a number of questions about our research on divorce mediation. The article includes a useful updating and summary of recent United Kingdom developments and provides valuable insights into the current thinking of some of those active in mediation practice. However, it also offers a partial and simplistic representation of our work, exemplifies serious misunderstandings of our objectives and m…
The welfare officer as expert?– Reporting for the courts
The courts have made their views about the status and importance of welfare reports clear in a number of judgments over the years. They have also made clear their expectations of the scope of welfare officers' inquiries in the course of investigating issues related to the welfare of a child, often in the context of judgments which have been critical of reports in particular instances. In general however, there has been little information availabl…
Selective Facilitation
Serious criticisms have been raised about divorce mediators' claim that they act as purely neutral facilitators of party-driven agreements. This paper reports on a study, based on tape recordings of mediation in the United Kingdom, intended to describe the strategies used by mediators and clients in the attempt to resolve disputes. It identifies a technique, labeled "selective facilitation," through which clients may be steered in particular dire…
A turn-taking system for British news interviews
The British news interview turn-taking system operates through a simple form of turn-type preallocation. This article shows that a large number of the systematic differences between the news interview and mundane conversation are a product of these constraints on the production of types of turns. It then explores the relationship of turn-type preallocation in news interviews to the background legal and institutional restrictions on British broadc…
Aspects of Topical Organization in News Interviews
Generating Applause
Recent work in conversation analysis suggests that audience responses to political speeches are strongly influenced by the rhetorical construction of political messages. This paper shows that seven basic rhetorical formats were associated with nearly 70% of the applause produced in response to 476 political speeches to British party political conferences in 1981. The relationship between rhetoric and response is broadly independent of political p…
A turn-taking system for British news interviews
The British news interview turn-taking system operates through a simple form of turn-type preallocation. This article shows that a large number of the systematic differences between the news interview and mundane conversation are a product of these constraints on the production of types of turns. It then explores the relationship of turn-type preallocation in news interviews to the background legal and institutional restrictions on British broadc…
Generating Applause
Recent work in conversation analysis suggests that audience responses to political speeches are strongly influenced by the rhetorical construction of political messages. This paper shows that seven basic rhetorical formats were associated with nearly 70% of the applause produced in response to 476 political speeches to British party political conferences in 1981. The relationship between rhetoric and response is broadly independent of political p…
Argumentative Talk in Divorce Mediation Sessions
Increasingly, mediation is used as an alternative to institutionalized forms of conflict resolution in which settlements are imposed by judges, arbitrators, or other neutral adjudicators. To assess the equity and effectiveness of the various types of mediation, it is first necessary to explain how mediators and disputants manage their interactions. In this paper the authors analyze the management of arguments in sessions recorded at a divorce med…
Selective Facilitation
Serious criticisms have been raised about divorce mediators' claim that they act as purely neutral facilitators of party-driven agreements. This paper reports on a study, based on tape recordings of mediation in the United Kingdom, intended to describe the strategies used by mediators and clients in the attempt to resolve disputes. It identifies a technique, labeled "selective facilitation," through which clients may be steered in particular dire…
Aspects of Topical Organization in News Interviews
Telephone triage, expert systems and clinical expertise
This paper reports on a qualitative study of the use of an expert system developed for the British telephone triage service NHS Direct. This system, known as CAS, is designed to standardise and control the interaction between NHS Direct nurses and callers. The paper shows, however, that in practice the nurses use CAS in a range of ways and, in so doing, privilege their own expertise and deliver an individualised service. The paper concludes by ar…
Displaying Group Cohesiveness
As perhaps the highest profile group of management speakers in the world, so-called management gurus use their appearances on the international management lecture circuit todisseminate their ideas and to build their personal reputations with audiences of managers. This article examines the use of humour by management gurus during these public performances. Focusing on video recordings of lectures conducted by four leading management gurus (Tom Pe…
Knowledge, technology and nursing
NHS Direct is a relatively new, nurse-based, 24-hour health advice line run as part of the UK’s National Health Service (NHS). The service delivers health advice remotely via the telephone. A central aspect of the service is the attempt to provide a standard level of health advice regardless of time, space or the background of the nurse. At the heart of this attempt is an innovative health software called CLINICAL ASSESSMENT SYSTEM (CAS). Using a…
Does NHS Direct empower patients
Risk and the Responsible Health Consumer
NHS Direct, the 24-hour telephone helpline, uses modern communications technology to offer easier and faster access to advice about health, illness and the NHS so that people are better able to care for themselves and their families. In-depth interviews with callers to the service show that they bring with them discourses of the ‘deserving’ and ‘ undeserving’ familiar in the provision of other welfare services. The figure of the ‘time-waster’ is …
The marginalization of domestic violence in divorce mediation
This article examines how allegations of domestic violence are managed in family mediation sessions. Although domestic violence is sometimes mentioned by the disputants the mediators treat it as a side issue. However, the marginalization of violence does not begin with the mediators' interventions. Rather it begins with the 'victims'' allegations which are produced in ways which could be heard either to minimize the severity and impact of the vio…
Boundary Work
This article explores the joint production and consumption of health information and advice in the context of NHS Direct, the new telephone health information and advice service. NHS Direct is an atypical call centre environment in so far as its core staff (nurses) are highly skilled professionals. These nurses are required to collaborate closely with, and are to some extent dependent upon, non-professional lower skilled staff (call handlers) to …
Who is in charge? Rhetoric and evidence in the study of mediation
In her recent article, Marian Roberts (1992) has raised a number of questions about our research on divorce mediation. The article includes a useful updating and summary of recent United Kingdom developments and provides valuable insights into the current thinking of some of those active in mediation practice. However, it also offers a partial and simplistic representation of our work, exemplifies serious misunderstandings of our objectives and m…
The welfare officer as expert?– Reporting for the courts
The courts have made their views about the status and importance of welfare reports clear in a number of judgments over the years. They have also made clear their expectations of the scope of welfare officers' inquiries in the course of investigating issues related to the welfare of a child, often in the context of judgments which have been critical of reports in particular instances. In general however, there has been little information availabl…
Aspects of Topical Organization in News Interviews
Generating Applause
Recent work in conversation analysis suggests that audience responses to political speeches are strongly influenced by the rhetorical construction of political messages. This paper shows that seven basic rhetorical formats were associated with nearly 70% of the applause produced in response to 476 political speeches to British party political conferences in 1981. The relationship between rhetoric and response is broadly independent of political p…
A turn-taking system for British news interviews
The British news interview turn-taking system operates through a simple form of turn-type preallocation. This article shows that a large number of the systematic differences between the news interview and mundane conversation are a product of these constraints on the production of types of turns. It then explores the relationship of turn-type preallocation in news interviews to the background legal and institutional restrictions on British broadc…
Selective Facilitation
Serious criticisms have been raised about divorce mediators' claim that they act as purely neutral facilitators of party-driven agreements. This paper reports on a study, based on tape recordings of mediation in the United Kingdom, intended to describe the strategies used by mediators and clients in the attempt to resolve disputes. It identifies a technique, labeled "selective facilitation," through which clients may be steered in particular dire…
The welfare officer as expert?– Reporting for the courts
The courts have made their views about the status and importance of welfare reports clear in a number of judgments over the years. They have also made clear their expectations of the scope of welfare officers' inquiries in the course of investigating issues related to the welfare of a child, often in the context of judgments which have been critical of reports in particular instances. In general however, there has been little information availabl…
Who is in charge? Rhetoric and evidence in the study of mediation
In her recent article, Marian Roberts (1992) has raised a number of questions about our research on divorce mediation. The article includes a useful updating and summary of recent United Kingdom developments and provides valuable insights into the current thinking of some of those active in mediation practice. However, it also offers a partial and simplistic representation of our work, exemplifies serious misunderstandings of our objectives and m…
Family mediation researchers and practitioners in the shadow of the Green Paper
Marian Roberts (1992) raised a number of critical points about our research on divorce mediation, to which we have already replied (Dingwall and Greatbatch, 1993). This paper is an additional clarification in response to her further critique (Roberts, 1994)
Argumentative Talk in Divorce Mediation Sessions
Increasingly, mediation is used as an alternative to institutionalized forms of conflict resolution in which settlements are imposed by judges, arbitrators, or other neutral adjudicators. To assess the equity and effectiveness of the various types of mediation, it is first necessary to explain how mediators and disputants manage their interactions. In this paper the authors analyze the management of arguments in sessions recorded at a divorce med…
Professional neutralism in family mediation
The marginalization of domestic violence in divorce mediation
This article examines how allegations of domestic violence are managed in family mediation sessions. Although domestic violence is sometimes mentioned by the disputants the mediators treat it as a side issue. However, the marginalization of violence does not begin with the mediators' interventions. Rather it begins with the 'victims'' allegations which are produced in ways which could be heard either to minimize the severity and impact of the vio…
Displaying Group Cohesiveness
As perhaps the highest profile group of management speakers in the world, so-called management gurus use their appearances on the international management lecture circuit todisseminate their ideas and to build their personal reputations with audiences of managers. This article examines the use of humour by management gurus during these public performances. Focusing on video recordings of lectures conducted by four leading management gurus (Tom Pe…
Risk and the Responsible Health Consumer
NHS Direct, the 24-hour telephone helpline, uses modern communications technology to offer easier and faster access to advice about health, illness and the NHS so that people are better able to care for themselves and their families. In-depth interviews with callers to the service show that they bring with them discourses of the ‘deserving’ and ‘ undeserving’ familiar in the provision of other welfare services. The figure of the ‘time-waster’ is …
Male Callers to NHS Direct
It has been suggested in the light of mortality and morbidity rates, and men's reluctance to seek medical help and advice, that there is a crisis in men's health. Little is known about men's experiences of using health care services, despite an emergent UK men's health movement. NHS Direct, the new telephone advice line, was designed to be more accessible, convenient and responsive to the public's needs for health care. In-depth interviews with m…
Boundary Work
This article explores the joint production and consumption of health information and advice in the context of NHS Direct, the new telephone health information and advice service. NHS Direct is an atypical call centre environment in so far as its core staff (nurses) are highly skilled professionals. These nurses are required to collaborate closely with, and are to some extent dependent upon, non-professional lower skilled staff (call handlers) to …
Knowledge, technology and nursing
NHS Direct is a relatively new, nurse-based, 24-hour health advice line run as part of the UK’s National Health Service (NHS). The service delivers health advice remotely via the telephone. A central aspect of the service is the attempt to provide a standard level of health advice regardless of time, space or the background of the nurse. At the heart of this attempt is an innovative health software called CLINICAL ASSESSMENT SYSTEM (CAS). Using a…
Does NHS Direct empower patients
Telephone triage, expert systems and clinical expertise
This paper reports on a qualitative study of the use of an expert system developed for the British telephone triage service NHS Direct. This system, known as CAS, is designed to standardise and control the interaction between NHS Direct nurses and callers. The paper shows, however, that in practice the nurses use CAS in a range of ways and, in so doing, privilege their own expertise and deliver an individualised service. The paper concludes by ar…
Financial Responsibilisation and the Role of Accounting in Social Work
Accounting provides a distinctive conceptual lens to analyse how neo-liberal reforms in the public sector operate. Despite this, appreciation of the significance of accounting as a key neo-liberal instrument of organisational change is only embryonic in social work research. Against this background, this article presents the findings of an empirical study, conducted across children’s services departments at three English councils, which illuminat…
Political science (16 obras) · Psychology (10 obras) · Law (9 obras) · Sociology (9 obras) · Public relations (8 obras) · Business (7 obras) · Law (7 obras) · Medicine (7 obras) · Marketing (5 obras) · Mediation (5 obras)