Angela Cora Garcia
Datos Biográficos
| ID | 3603700 |
|---|---|
| NOMBRE | Angela Cora Garcia |
| NOMBRES | Angela Cora |
| APELLIDO | Garcia |
| FIRMA | GARCIA A C |
| AFILIACIONES | Bentley University |
| ORCID | 0000-0003-1052-5364 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 41 |
| TOTAL DE CITAS | 290 |
| TOTAL COMO AUTOR | 41 |
| TOTAL COMO EDITOR | 0 |
| PRIMER AÑO DE PUBLICACIÓN | 1988 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2026 |
| ÍNDICE H | 6 |
Political communication in U. S. Senate campaign victory and concession speeches
This qualitative study investigates how candidates for the U.S. Senate make persuasive use of interactional techniques and strategies in victory and concession speeches to manage impressions and create positive presentations of self as candidates, politicians, and persons. The analysis shows how concessions and victory claims are constructed, how concession phone calls to the winning candidate are described, and how candidates manage audience res…
Strategic Interruptions in Small Claims Mediation
While interruptions are often considered impolite, oppressive, or intrusive, in some interactional contexts, they may be supportive or helpful. In small claims mediation mediator interruptions of disputants do occur for a variety of reasons. Some of these interruptions are used strategically, to stop disputant actions which may be counterproductive at that point or to further the mediator's work in assisting disputants in resolving their dispute.…
And-prefaces in aviation communication
Nonstandardized turn beginnings may occur in scripted aviation communication. • And -preface use displayed an orientation to technologically mediated radio context. • And -prefaces in first contacts and summonses marked discontinuity with prior turns. • And -prefaces facilitated repair, task completion announcement, and discontinuity
Care Work” in Facilitative Mediation
This paper investigates how facilitative mediators use “care work” techniques when participants display emotional or relational concerns during the session. Conversation analysis is used to analyze a pre-existing dataset of video-recorded small claims and divorce mediation sessions. Techniques the mediators used to do care work include reflection, topic refocusing, complimenting, role modeling, and coaching. The analysis shows how the trajectory …
Embodied action in remote online interaction
In this paper I use a conversation analytic approach to investigate how participants in a meeting held remotely via Zoom use embodied action to solicit selection as next speaker. When hand raising is not immediately successful, participants use embodied actions to withdraw, modify, upgrade, downgrade or reissue gestures in pursuit of selection as next speaker. Due to the technological affordances and limitations of the remote meeting environment,…
How Reflection Works in Transformative Dialogue/Mediation
Transformative dialogue and mediation (TD/M) is an approach to conflict resolution used in mediation and inter-group dialogues about social justice and race, political polarization, and ethnopolitical conflict. TD/M practitioners believe their approach supports the agency of participants and helps them interact with greater confidence, self-awareness, and understanding of the perspectives of others. However, previous research on TD/M has not yet …
The Problematics of Gender for Aviation Emergency Communication during an Inflight Emergency
Due to the rarity of female pilots, aviation communication is typically conducted in a single-gender environment. The role of gender in interactions during inflight emergencies has not yet been adequately explored. This single case analysis uses a qualitative approach based on conversation analytic transcripts to investigate how gender may be relevant either explicitly or implicitly in radio transmissions between flight crew and Air Traffic Contr…
A preliminary investigation of the use of racial/ethnic categories in emergency telephone calls in the United States
This paper uses conversation analysis to investigate how participants in emergency telephone calls in the United States use racial/ethnic categories to describe persons of interest such as suspects, victims, or persons needing assistance. It problematizes the use of racial/ethnic categories in these calls by first analyzing an instance of a caller’s racial profiling (in which racial categories are used to justify the call). This instance of racia…
Interactional challenges for non-native speakers of English in emergency telephone calls
The types and functions of humor in the work of a United States Senator
This study investigates the role interactional competence plays in the performance of political roles by examining the use of humor in events such as speeches, election campaign rallies, press briefings and televised news interviews. In this case study of a prominent United States Senator (the late Senator Edward Kennedy), twenty publically available video recordings from the C-SPAN online archives are analyzed using a conversation analytic appro…
Locations for advice‐giving and the production of neutrality in divorce mediation sessions
In this paper I use a conversation analytic approach to investigate the relationship between the location of advice within a mediation session and the mediator's construction of a neutral stance. I find that while mediator advice is often placed after disputant disagreements, problem statements, or position statements, these locations may present challenges for mediator neutrality. On the other hand, the placement of advice within a mediator's ex…
Listening to Noise
My landlord’s family has owned the Victorian house where I rent an apartment since the 19th century. Shortly after I moved in, he showed me a painting of a female relative in her fainting room. In
I'd a set that back at the chocks”
Bordering work in contemporary political discourse
In this article, I use a critical discourse analytic approach to investigate how President Trump’s campaign goal to build a wall along the US/Mexico border has been discussed in United States political discourse. The data analyzed are 30 videotaped speeches and other public events which occurred between October 2016 and March 2018. These data are publicly available from the cable news channel C-SPAN’s online video archive. The analysis focuses on…
Presidential campaign talk
This article is a dual-case analysis of presidential campaign interviews conducted with former President George HW Bush when he was campaigning for the Republican presidential nomination in 1980, and former President William J. Clinton when he was campaigning for the presidency in 1991. Both interviews were conducted at high schools in New Hampshire and are publicly available on the C-SPAN website. The purpose of this analysis is to investigate h…
What Went Right
This article is a conversation analytic investigation of an emergency service call in which a hostage in a school shooting played a dual role during the ongoing emergency—the role of 911 caller and the role of de facto crisis negotiator. The analysis will show how the caller used techniques such as footing shifts, tone of voice shifts, self-disclosure, and active listening techniques (including continuers, questions, repeats, and paraphrases) to …
The Place of the Dog in the Family
This paper explores how perspectives on the appropriate place of the dog in the family shape the practice and experience of dog adoption. This research is based on a comparative case study of a traditional shelter and an independent animal rescue organization. The data were collected through participant observation and interviews with directors and volunteers at these organizations, and with people who adopted dogs through shelter or independent …
An explorer in a cardboard land
The purpose of this paper is to demonstrate how playing a game or engaging in a leisure activity provides the participant with an experience which integrates physical, mental, and emotional elements. I use an autoethnographic approach to study the process of completing jigsaw puzzles. The main focal point of the paper is the connection between engagement in a physical activity (completing a puzzle) and how the mind works and where it goes during …
Air traffic communications in routine and emergency contexts
Something really weird has happened
Film Review
Introduction to Interaction
Advice-giving and disputant empowerment in divorce mediation sessions
While mediation programs vary greatly in their procedures and philosophies, most programs expect the mediator to act as a neutral facilitator who empowers disputants to resolve the dispute themselves. Advice-giving by mediators is therefore typically not recommended. However, mediators often find ways to give advice, if only indirectly. In this paper I use conversation analytic techniques to examine how mediators give advice to disputants in vide…
Medical Problems Where Talk is the Problem
While a large body of conversation analytic research focuses on talk in medical settings, a relatively small but important emerging body of research on that subset of medical problems which affect individuals’ ability to produce and comprehend language has been developing. This paper reviews such research on four such medical problems: aphasia, Autism Spectrum Disorder, intellectual disability, and forms of dementia such as Alzheimer’s. This rese…
Nypd Blues
Ethnographic Approaches to the Internet and Computer-Mediated Communication
In this article we review ethnographic research on the Internet and computer-mediated communication. The technologically mediated environment prevents researchers from directly observing research participants and often makes the interaction anonymous. In addition, in the online environment direct interaction with participants is replaced by computer-screen data that are largely textual, but may include combinations of textual, visual, aural, and …
The Eyes of the Beholder
This article is a comparison of the turn-taking systems in computer-mediated communication (CMC) and oral conversation. Previous research on CMC has relied on printouts of conversations as data, whereas we used videotaped recordings of each participant's computer screen in order to capture the interactional process of producing the conversation. We used a transcription system developed specifically for this type of analysis that enabled us to col…
Dispute Resolution Without Disputing
Mediation is an institutional interactional system in which disputing parties discuss and resolve differences with the help of a third party. Conflicts can be resolved with minimal confrontation or argument in part because mediation de-emphasizes the adversarial nature of the situation and encourages cooperation. By analyzing the interactional organization of mediation hearings I show how mediation promotes agreement and minimizes argument. Media…
Conversational Shift Work
In this paper, we employ recent work in conversation analysis to assess the allocation of “shift work”—the specific procedures speakers use to produce topical transitions—in talk between women and men. Our examination of exchanges between unacquainted persons shows that most topic transitions are the product of speakers' collaborative activities or a means of coping with topics that “die.” However, some are the outcome of seemingly unilateral top…
The Interactional Organization of Computer Mediated Communication in the College Classroom
Something really weird has happened
Negotiating Negotiation
The purpose of this paper is to analyze how participants in mediation hearings get ideas for resolution of the dispute on the table for negotiation and bargaining. The data used are 15 small claims mediation hearings which were videotaped, transcribed and analyzed using the conversation analytic method. While the tasks involved in producing suggestions for solution are tied to institutional role (mediators make proposals and solicit position repo…
Air traffic communications in routine and emergency contexts
Listening to what is said - transcribing what is heard
Medical records have become central to nearly all aspects of healthcare. However, little research exists on their creation. Using data from an ongoing ethnographic study of healthcare documentation production, this paper examines the process of medical record creation through the use of speech recognition technology (SRT) and subsequent editing by medical transcriptionists (MTs). Informed by ethnomethodology (EM) and conversation analysis (CA), t…
Talking Problems
Rethinking Context
1. Rethinking Context: an introduction Charles Goodwin, and Alessandro Duranti 2. The indexical ground of Deictic Reference William F. Hanks 3. Language in context and language as context: the Samoan respect vocabulary Alessandro Duranti 4. Context contests: debatable truth statements on Tanna (Vanuatu) Lamont Lindstrom 5. Contextualization, tradition, and the dialogue of contexts: Icelandic Legends of the Kraftaskald Richard Bauman 6. Assessment…
What Went Right
This article is a conversation analytic investigation of an emergency service call in which a hostage in a school shooting played a dual role during the ongoing emergency—the role of 911 caller and the role of de facto crisis negotiator. The analysis will show how the caller used techniques such as footing shifts, tone of voice shifts, self-disclosure, and active listening techniques (including continuers, questions, repeats, and paraphrases) to …
Interactional Constraints on Proposal Generation in Mediation Hearings
Previous research on negotiation and bargaining suggests that problem-solving strategies lead to more beneficial outcomes than contentious strategies. This paper asks whether participants in mediation hearings use problem-solving or contentious strategies to generate ideas for solutions to issues under dispute. Nine videotaped and transcribed mediation hearings are analyzed using an ethnomethodological conversation analytic approach. I found that…
Interactional challenges for non-native speakers of English in emergency telephone calls
The Problematics of Representation in Community Mediation Hearings
Empowering disputants to represent themselves and create their own agreement is a frequently cited goal of community mediation programs. This paper explores how disputants' positions and interests are represented in mediation, and investigates the implications of such representation for the negotiation process. This narrative analysis of transcripts of videotaped community mediation hearings shows that disputant self-representation in mediation i…
I'd a set that back at the chocks”
Bordering work in contemporary political discourse
In this article, I use a critical discourse analytic approach to investigate how President Trump’s campaign goal to build a wall along the US/Mexico border has been discussed in United States political discourse. The data analyzed are 30 videotaped speeches and other public events which occurred between October 2016 and March 2018. These data are publicly available from the cable news channel C-SPAN’s online video archive. The analysis focuses on…
Presidential campaign talk
This article is a dual-case analysis of presidential campaign interviews conducted with former President George HW Bush when he was campaigning for the Republican presidential nomination in 1980, and former President William J. Clinton when he was campaigning for the presidency in 1991. Both interviews were conducted at high schools in New Hampshire and are publicly available on the C-SPAN website. The purpose of this analysis is to investigate h…
The Place of the Dog in the Family
This paper explores how perspectives on the appropriate place of the dog in the family shape the practice and experience of dog adoption. This research is based on a comparative case study of a traditional shelter and an independent animal rescue organization. The data were collected through participant observation and interviews with directors and volunteers at these organizations, and with people who adopted dogs through shelter or independent …
An explorer in a cardboard land
The purpose of this paper is to demonstrate how playing a game or engaging in a leisure activity provides the participant with an experience which integrates physical, mental, and emotional elements. I use an autoethnographic approach to study the process of completing jigsaw puzzles. The main focal point of the paper is the connection between engagement in a physical activity (completing a puzzle) and how the mind works and where it goes during …
Medical Problems Where Talk is the Problem
While a large body of conversation analytic research focuses on talk in medical settings, a relatively small but important emerging body of research on that subset of medical problems which affect individuals’ ability to produce and comprehend language has been developing. This paper reviews such research on four such medical problems: aphasia, Autism Spectrum Disorder, intellectual disability, and forms of dementia such as Alzheimer’s. This rese…
The Relevance of Interactional and Institutional Contexts for the Study of Gender Differences
Previous studies of gender differences in language and interaction have made inadequate use of the context of the language behavior being studied. In this paper, I use a single-case method to demonstrate how a conversation analytic approach to the interactional and institutional context of a mediation hearing can be informative in the search for gender differences. In the mediation hearing studied, an apparent gender difference in the mediator's …
Moral Reasoning in Interactional Context
Previous studies of moral reasoning have treated moral reasoning as a product of the individual. This article extends the study of moral reasoning by analyzing its use in strategic interaction. I analyze how participants in a naturally occurring situation of conflict use moral arguments strategically and negotiate over the types of arguments that are acceptable. Gilligan's Care and Justice modes of moral reasoning are identified in participants' …
Conversational Shift Work
In this paper, we employ recent work in conversation analysis to assess the allocation of “shift work”—the specific procedures speakers use to produce topical transitions—in talk between women and men. Our examination of exchanges between unacquainted persons shows that most topic transitions are the product of speakers' collaborative activities or a means of coping with topics that “die.” However, some are the outcome of seemingly unilateral top…
Dispute Resolution Without Disputing
Mediation is an institutional interactional system in which disputing parties discuss and resolve differences with the help of a third party. Conflicts can be resolved with minimal confrontation or argument in part because mediation de-emphasizes the adversarial nature of the situation and encourages cooperation. By analyzing the interactional organization of mediation hearings I show how mediation promotes agreement and minimizes argument. Media…
Rethinking Context
1. Rethinking Context: an introduction Charles Goodwin, and Alessandro Duranti 2. The indexical ground of Deictic Reference William F. Hanks 3. Language in context and language as context: the Samoan respect vocabulary Alessandro Duranti 4. Context contests: debatable truth statements on Tanna (Vanuatu) Lamont Lindstrom 5. Contextualization, tradition, and the dialogue of contexts: Icelandic Legends of the Kraftaskald Richard Bauman 6. Assessment…
The Problematics of Representation in Community Mediation Hearings
Empowering disputants to represent themselves and create their own agreement is a frequently cited goal of community mediation programs. This paper explores how disputants' positions and interests are represented in mediation, and investigates the implications of such representation for the negotiation process. This narrative analysis of transcripts of videotaped community mediation hearings shows that disputant self-representation in mediation i…
Moral Reasoning in Interactional Context
Previous studies of moral reasoning have treated moral reasoning as a product of the individual. This article extends the study of moral reasoning by analyzing its use in strategic interaction. I analyze how participants in a naturally occurring situation of conflict use moral arguments strategically and negotiate over the types of arguments that are acceptable. Gilligan's Care and Justice modes of moral reasoning are identified in participants' …
Interactional Constraints on Proposal Generation in Mediation Hearings
Previous research on negotiation and bargaining suggests that problem-solving strategies lead to more beneficial outcomes than contentious strategies. This paper asks whether participants in mediation hearings use problem-solving or contentious strategies to generate ideas for solutions to issues under dispute. Nine videotaped and transcribed mediation hearings are analyzed using an ethnomethodological conversation analytic approach. I found that…
The Interactional Organization of Computer Mediated Communication in the College Classroom
The Relevance of Interactional and Institutional Contexts for the Study of Gender Differences
Previous studies of gender differences in language and interaction have made inadequate use of the context of the language behavior being studied. In this paper, I use a single-case method to demonstrate how a conversation analytic approach to the interactional and institutional context of a mediation hearing can be informative in the search for gender differences. In the mediation hearing studied, an apparent gender difference in the mediator's …
Misplaced Mistrust
Misplaced Mistrust
The Eyes of the Beholder
This article is a comparison of the turn-taking systems in computer-mediated communication (CMC) and oral conversation. Previous research on CMC has relied on printouts of conversations as data, whereas we used videotaped recordings of each participant's computer screen in order to capture the interactional process of producing the conversation. We used a transcription system developed specifically for this type of analysis that enabled us to col…
Negotiating Negotiation
The purpose of this paper is to analyze how participants in mediation hearings get ideas for resolution of the dispute on the table for negotiation and bargaining. The data used are 15 small claims mediation hearings which were videotaped, transcribed and analyzed using the conversation analytic method. While the tasks involved in producing suggestions for solution are tied to institutional role (mediators make proposals and solicit position repo…
Talking Problems
The Politics of Multiracialism
Ethnographic Approaches to the Internet and Computer-Mediated Communication
In this article we review ethnographic research on the Internet and computer-mediated communication. The technologically mediated environment prevents researchers from directly observing research participants and often makes the interaction anonymous. In addition, in the online environment direct interaction with participants is replaced by computer-screen data that are largely textual, but may include combinations of textual, visual, aural, and …
Listening to what is said - transcribing what is heard
Medical records have become central to nearly all aspects of healthcare. However, little research exists on their creation. Using data from an ongoing ethnographic study of healthcare documentation production, this paper examines the process of medical record creation through the use of speech recognition technology (SRT) and subsequent editing by medical transcriptionists (MTs). Informed by ethnomethodology (EM) and conversation analysis (CA), t…
Advice-giving and disputant empowerment in divorce mediation sessions
While mediation programs vary greatly in their procedures and philosophies, most programs expect the mediator to act as a neutral facilitator who empowers disputants to resolve the dispute themselves. Advice-giving by mediators is therefore typically not recommended. However, mediators often find ways to give advice, if only indirectly. In this paper I use conversation analytic techniques to examine how mediators give advice to disputants in vide…
Medical Problems Where Talk is the Problem
While a large body of conversation analytic research focuses on talk in medical settings, a relatively small but important emerging body of research on that subset of medical problems which affect individuals’ ability to produce and comprehend language has been developing. This paper reviews such research on four such medical problems: aphasia, Autism Spectrum Disorder, intellectual disability, and forms of dementia such as Alzheimer’s. This rese…
Nypd Blues
Film Review
Introduction to Interaction
Something really weird has happened
The Place of the Dog in the Family
This paper explores how perspectives on the appropriate place of the dog in the family shape the practice and experience of dog adoption. This research is based on a comparative case study of a traditional shelter and an independent animal rescue organization. The data were collected through participant observation and interviews with directors and volunteers at these organizations, and with people who adopted dogs through shelter or independent …
An explorer in a cardboard land
The purpose of this paper is to demonstrate how playing a game or engaging in a leisure activity provides the participant with an experience which integrates physical, mental, and emotional elements. I use an autoethnographic approach to study the process of completing jigsaw puzzles. The main focal point of the paper is the connection between engagement in a physical activity (completing a puzzle) and how the mind works and where it goes during …
Air traffic communications in routine and emergency contexts
Language, Discourse, Communication Strategies (30 obras) · Psychology (30 obras) · Conversation (24 obras) · Sociology (22 obras) · Political science (20 obras) · Computer Science (19 obras) · Social Psychology (19 obras) · Communication (16 obras) · Conversation analysis (15 obras) · Communication (13 obras)