Stephen P Osborne
Datos Biográficos
| ID | 4128549 |
|---|---|
| NOMBRE | Stephen P Osborne |
| NOMBRES | Stephen P |
| APELLIDO | Osborne |
| FIRMA | OSBORNE S P |
| AFILIACIONES | University of Edinburgh |
| ORCID | 0000-0002-9722-2325 |
| VERIFICADO | Sí |
| TOTAL DE OBRAS | 58 |
| TOTAL DE CITAS | 465 |
| TOTAL COMO AUTOR | 57 |
| TOTAL COMO EDITOR | 1 |
| PRIMER AÑO DE PUBLICACIÓN | 1991 |
| AÑO MÁS RECIENTE DE PUBLICACIÓN | 2025 |
| ÍNDICE H | 10 |
What Drives the Centralization or Decentralization of Network Governance? A Configurational Analysis in Different Health and Social Care Networks
Many studies have sought to identify the contingency factors of success in various network governance mechanisms. Despite the relevance of their results, the contingency factors that determine the establishment of specific governance forms remain unclear. Through a qualitative comparative analysis of 13 networks of health and social care integration in Milan (Italy), we explore how diverse configurations of contingency factors produce different g…
In memoriam - Gyorgy Jenei and Irvine Lapsley
Theory and practice in dis-harmony? Toward a praxis ecosystem approach to the public administration and management discipline and profession
This paper explores the interactions between theory and practice and between discipline and profession in the public administration and management community. It argues that it is unhelpful to seek hegemony for either concept or domain in these dyads. Rather it argues for a praxis ecosystem approach that explores the interactions between these elements. It argues that tension and conflict within the praxis ecosystem is natural and to be expected—a…
Design of services or designing for service? The application of design methodology in public service settings
Over the past decade, there has been growing interest in the theory and practice of design in the public sector. Service design aims to improve the experience of public services through a human-centred, iterative and collaborative process of creativity and problem solving. However, there is a lack of empirical research on the application of design approaches in public service settings. This article aims to fill that gap, drawing on service resear…
Do Public-Private Partnerships Still Have a Future
Public Private Partnerships (PPP) are under discussion because of the mixed results achieved and the deteriorated trust between public and private actors. However, abandoning PPP could represent a severe mistake in public policy. Based on the recent Italian experience, the authors argue that a new approach to PPP, based on the ESG/SDGs and Impact Investing agenda, could represent an opportunity, both for the public and the private sectors, to con…
Participation
Drawing on a systematic review of the literature, this paper explores the factors which have enabled and/or constrained the transformative potential of public service user participation within the five most influential recent narratives of public service reform. It argues that these narratives have failed either to offer a holistic conceptualisation of such participation in theory or to achieve its enactment in practice for four main reasons: par…
Unpacking value destruction at the intersection between public and private value
Public services do not always create value. Rather, when poorly organized and/or delivered, they can destroy value and make service users' lives worse. However, such “value destruction” is presently weakly conceptualized in public management theory. Consequently, this paper is devoted to the empirical examination of value destruction and hence its conceptualization. At the heart of the paper, we recognize the multiplicity of public value and priv…
Value Creation in the Public Service Ecosystem
This article develops the concept of the “public service ecosystem” across four levels—the institutional , service , individual , and beliefs levels . It does this by integrating service management and marketing theory with public administration and management theory . Consequently , it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter‐relationships across th…
The Myth of Mayoral Leadership in Local Government Resource Allocation
Resource allocation is paramount to local government strategic planning. There is, however, a gap in studies examining the determining factors of resource allocation decisions in the public sector. This study contributes to the public management literature by providing additional theories for explaining local government resource allocation in a very important sector in the local government context: educational services. Stakeholder theory provide…
Dignity and equity in the public administration and management research community
Following full discussion across the Editorial Board of PMR, the Board has recently unanimously agreed a Dignity Statement for PMR that is now a formal part of the Aims and Scope of the journal and
Public management reform in global context
Inevitably, many of us become focused upon our own national experiences of public policy and public service delivery. Yet in an era of global challenges and trends it is vital that we appreciate de
Beyond co‐production
This paper argues for the need to go beyond appreciating co‐production as a stand‐alone process. Rather it offers a holistic model of value creation for public services, by integrating insights from both the public administration and management and the service management and marketing literatures. The components of this model are the loci, elements, and processes of value creation. Co‐production is located within this model but only as one proces…
Open registries as an enabler of maritime sanctions evasion
Stakeholder influence and local government performance
Although stakeholder theory has been on the academic agenda for more than 30 years, empirical evidence is still scant about stakeholders’ influence as determinant factors of local governments’ performance. Evidence from 82 empirical studies on stakeholder influence as a source of local government effectiveness is assessed in this article. The choice of studies was based in a systematic literature review, encompassing articles published in the per…
Influências dos stakeholders e desempenho do governo local
Although stakeholder theory has been on the academic agenda for more than 30 years, empirical evidence is still scant about stakeholders’ influence as determinant factors of local governments’ performance. Evidence from 82 empirical studies on stakeholder influence as a source of local government effectiveness is assessed in this article. The choice of studies was based in a systematic literature review, encompassing articles published in the per…
Co-experience, co-production and co-governance
This conceptual article explores the interplay between the participation of service users and third sector organisations and the related implications for value creation. It draws on public service logic, which uses value as a lens through which to view public service delivery and presents an ecosystem perspective to understand the interconnectivity and complexity of value creation. To illustrate the conceptual discussion, a contextual case study …
The Dynamics of Co-Production in the Context of Social Care Personalisation
Increasing pressures on social systems have spurred innovations in service delivery models. One such innovation is an increased focus on co-production-based models of care, which focus on increased personal autonomy and service-user self-determination. However, there is little empirical evidence on how co-production interacts with other social policies, such as personalisation. This paper uses data from two qualitative case studies to explore the…
From public service-dominant logic to public service logic
Social enterprises, marketing, and sustainable public service provision
This article explores whether social enterprises are capable of fulfilling the public policy rhetoric surrounding them, to become sustainable providers of public services. It does this by examining their marketing activity within North-East England and focuses on social enterprises delivering adult social care public services. It finds that social enterprises are employing a product-dominant approach to marketing rather than a service-oriented, r…
Solidarity is our weapon
The consensual climate of the post‐political order has been recently disrupted in Europe. The mass protests staged in different European countries and the resurgences of the extreme parties in response to the multiple European crises witness the “cracks” in consensual politics. While much of the scholarly attention has been drawn onto the socio‐political implications of large‐scale upraises, the contribution of bottom‐up sub‐national groups to th…
Co-Production and the Co-Creation of Value in Public Services
Co-production is currently one of cornerstones of public policy reform across the globe. Inter alia, it is articulated as a valuable route to public service reform and to the planning and delivery of effective public services, a response to the democratic deficit and a route to active citizenship and active communities, and as a means by which to lever in additional resources to public service delivery. Despite these varied roles, co-production i…
Co-producing Across Organisational Boundaries
This paper questions whether asylum seeker integration is promoted through inter-organisational relationships between non-profit and voluntary organisations (NPVOs) and government agencies. It focuses particularly on the role of NPVOs in service delivery (co-management) and in the delivery and planning of public services (co-governance). It presents a research study on the public services provided to asylum seekers in Glasgow and asks the followi…
Enhancing Public Innovation by Transforming Public Governance
Rising and changing citizen expectations, dire fiscal constraints, unfulfilled political aspirations, high professional ambitions, and a growing number of stubborn societal problems have generated an increasing demand for innovation of public policies and services. Drawing on the latest research, this book examines how current systems of public governance can be transformed in order to enhance public innovation. It scrutinizes the need for new ro…
Asylum Seekers and the Co-production of Public Services
This paper presents an empirical study of asylum seekers in Glasgow and their capacity to co-produce the public services they use. It is divided into three parts. The first briefly examines the theory of co-production, revisiting a conceptual framework for co-production developed through the integration of the public administration and services management literatures (Osborne and Strokosch, 2013). Second, the paper examines the capacity of asylum…
The Service Framework
In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public‐service‐dominant business logic and emphasizes the need for a focus on external valu…
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
This article argues that current public management theory is not fit for purpose—if it ever has been. It argues that it contains two fatal flaws—it focuses on intraorganizational processes at a time when the reality of public services delivery is interorganizational, and it draws upon management theory derived from the experience of the manufacturing sector and which ignores the reality of public services as “services.” The article subsequently a…
Innovation, Public Policy and Public Services Delivery in the Uk. The Word That Would Be King
This paper explores the dialogue about innovation in public services currently found within public policy and creates an interaction between research and practice about its strengths and limitations. It argues that this dialogue is a flawed one, often both at odds with the existing evidence and lacking a holistic understanding of the nature of innovation and its distinctive policy and managerial challenges. It therefore synthesizes existing resea…
Beyond co‐production
This paper argues for the need to go beyond appreciating co‐production as a stand‐alone process. Rather it offers a holistic model of value creation for public services, by integrating insights from both the public administration and management and the service management and marketing literatures. The components of this model are the loci, elements, and processes of value creation. Co‐production is located within this model but only as one proces…
Co-experience, co-production and co-governance
This conceptual article explores the interplay between the participation of service users and third sector organisations and the related implications for value creation. It draws on public service logic, which uses value as a lens through which to view public service delivery and presents an ecosystem perspective to understand the interconnectivity and complexity of value creation. To illustrate the conceptual discussion, a contextual case study …
The Cross-Cutting Review of the Voluntary Sector
Osborne S. P. and McLaughlin K. (2004) The cross-cutting review of the voluntary sector: where next for local government–voluntary sector relationships?, Reg. Studies 38, 573–582. This paper evaluates the impact of the recent ‘cross- cutting review of the voluntary sector’ by HM Treasury in the UK upon that sector and places it within the context of evolving relationships between government and voluntary and community organizations (VCOs) over th…
The ‘New Public Governance’ and Employability Services in an Era of Crisis
Third sector organizations ( TSOs ) have emerged as key players in the delivery of public services to assist jobless people to improve their employability and move from welfare to work. Drawing on in‐depth research with employability providers in Scotland, this article explores how TSOs have responded to the challenges of a rapidly changing public services environment. Specifically, we use the concept of the ‘New Public Governance’ to explore TSO…
Naming the Beast
Over the last decade, the search for innovation has become a core component of much social policy formulation and implementation. This search, however, has often been undertaken with little attempt to define the actual nature of innovation or to classify its different modes. This paper reports recent research which has developed a typology of organizational change within which to situate and analyze innovation in social policy. It argues that thi…
Unpacking value destruction at the intersection between public and private value
Public services do not always create value. Rather, when poorly organized and/or delivered, they can destroy value and make service users' lives worse. However, such “value destruction” is presently weakly conceptualized in public management theory. Consequently, this paper is devoted to the empirical examination of value destruction and hence its conceptualization. At the heart of the paper, we recognize the multiplicity of public value and priv…
The Dynamics of Co-Production in the Context of Social Care Personalisation
Increasing pressures on social systems have spurred innovations in service delivery models. One such innovation is an increased focus on co-production-based models of care, which focus on increased personal autonomy and service-user self-determination. However, there is little empirical evidence on how co-production interacts with other social policies, such as personalisation. This paper uses data from two qualitative case studies to explore the…
Community Involvement in Rural Regeneration Partnerships
This paper is about the involvement of local communities in rural regeneration and area development partnerships. In particular it asks questions about the extent to which there are distinctive rural elements to this which differentiate and counterpoise it to such involvement in urban areas. The paper concludes that, whilst there are some commonalities between such involvement across urban and rural communities, there are also challenges particul…
Participation
Drawing on a systematic review of the literature, this paper explores the factors which have enabled and/or constrained the transformative potential of public service user participation within the five most influential recent narratives of public service reform. It argues that these narratives have failed either to offer a holistic conceptualisation of such participation in theory or to achieve its enactment in practice for four main reasons: par…
Asylum Seekers and the Co-production of Public Services
This paper presents an empirical study of asylum seekers in Glasgow and their capacity to co-produce the public services they use. It is divided into three parts. The first briefly examines the theory of co-production, revisiting a conceptual framework for co-production developed through the integration of the public administration and services management literatures (Osborne and Strokosch, 2013). Second, the paper examines the capacity of asylum…
Social enterprises, marketing, and sustainable public service provision
This article explores whether social enterprises are capable of fulfilling the public policy rhetoric surrounding them, to become sustainable providers of public services. It does this by examining their marketing activity within North-East England and focuses on social enterprises delivering adult social care public services. It finds that social enterprises are employing a product-dominant approach to marketing rather than a service-oriented, r…
Reformulating Wolfenden? The roles and impact of local development agencies in supporting voluntary and community action in the UK
This paper reviews the work of Local Development Agencies (LDAs), such as Councils for Voluntary Service and Rural Community Councils in promoting and supporting voluntary and community action in local communities in the UK. Based upon the first substantive study of these bodies since the late 1970s the paper evaluates both their work and the extent of their support to local communities. It then maps this work against the roles delineated for LDA…
Making a reality of community governance. Structuring government-voluntary sector relationships at the local level
This article examines the emerging rhetoric of 'community governance' under the current Labour government and its import for local government-voluntary sector relationships. It explores the continuities and differences of this with that of the previous Conservative government and evaluates the extent to which this is a genuinely new perspective on these relationships. It concludes by offering a conceptual framework with which to understand these …
The innovative capacity of voluntary organisations
This paper describes a recent major study of the innovative capacity of voluntary organisations in the provision of local community services. It uses this to draw out the key challenges for local government of managing this capacity in the context of the plural provision of public services. In particular it emphasises the importance of understanding the active role that local government can play in stimulating this capacity, and the importance of…
The Myth of Mayoral Leadership in Local Government Resource Allocation
Resource allocation is paramount to local government strategic planning. There is, however, a gap in studies examining the determining factors of resource allocation decisions in the public sector. This study contributes to the public management literature by providing additional theories for explaining local government resource allocation in a very important sector in the local government context: educational services. Stakeholder theory provide…
Community involvement in rural regeneration partnerships in the UK
This article reports and evaluates the lessons of a comparative study of community involvement in rural regeneration partnerships in England, Scotland and Northern Ireland. It highlights the distinctive challenges that its rural context place upon such involvement and finds three elements to be especially influential in supporting this involvement. These elements are the presence of supportive voluntary and community sector infrastructure, the op…
Organizational Structure and Innovation in U.K. Voluntary Social Welfare Organizations
This paper discusses the methodological issues involved in assessing the impact of organizational structure upon the innovative capacity of voluntary organizations. It reports the use of a specific methodological tool—the Aston measures—as an approach to these issues. In addition to the empirical findings reported, this paper argues for these measures as a useful addition to the methodological tool kit of voluntary sector researchers
Design of services or designing for service? The application of design methodology in public service settings
Over the past decade, there has been growing interest in the theory and practice of design in the public sector. Service design aims to improve the experience of public services through a human-centred, iterative and collaborative process of creativity and problem solving. However, there is a lack of empirical research on the application of design approaches in public service settings. This article aims to fill that gap, drawing on service resear…
Co-producing Across Organisational Boundaries
This paper questions whether asylum seeker integration is promoted through inter-organisational relationships between non-profit and voluntary organisations (NPVOs) and government agencies. It focuses particularly on the role of NPVOs in service delivery (co-management) and in the delivery and planning of public services (co-governance). It presents a research study on the public services provided to asylum seekers in Glasgow and asks the followi…
Addressing fragmentation and social exclusion through community involvement in rural regeneration partnerships
English This article considers the role of community and voluntary organisations in promoting rural social inclusion against a backdrop of social exclusion and the fragmentation of community life into ‘territories’ arising from sectarian politics. It reviews the evolution of the European Union's (EU’s) policy to support local community development work and examines aspects of three local partnerships, two of which were initiated and funded by the…
Solidarity is our weapon
The consensual climate of the post‐political order has been recently disrupted in Europe. The mass protests staged in different European countries and the resurgences of the extreme parties in response to the multiple European crises witness the “cracks” in consensual politics. While much of the scholarly attention has been drawn onto the socio‐political implications of large‐scale upraises, the contribution of bottom‐up sub‐national groups to th…
Conceptualizing risk and social innovation
Public policy seeks innovation as a solution to society’s big problems, yet it almost always fails to address one key component of innovation: risk. Furthermore, risk management in public policy predominately focuses on the minimization or even avoidance of risk, no matter its nature. This article focuses on the nexus between risk and social innovation specifically in public policy. It acknowledges the special context of decision-making in public…
The Handbook of Social Capital
The management of need — the role of case management and the allocation of community care resources
Defining contracts between the state and charitable organisations in national accounts
This paper explores the issues inherent in defining contracts for service delivery between the state and charitable organisations, and in differentiating them from grants. It begins by making the point that there is no one correct definition of a contract; rather, it is a function of its purpose. It then details our work in developing a definition of a contract within the national accounting tradition, as part of a study of the contribution of ch…
The Economic Structure of the Charitable Sector in the United Kingdom
This article reports the findings of a major research study of the income and expenditure of charitable organizations in the United Kingdom. It situates them within the existing literature on this topic and highlights key themes and conclusions.
Researching non-profit organisational effectiveness
In an earlier paper, Herman and Heimovics (1994), have raised the issue of the importance of defining the criteria used to evaluate the effectiveness of voluntary and non-profit organisations (VNPOs), in contrast to the apparent availability of such criteria in respect of for-profit organisations. They are right to raise this issue. VNPOs are both playing a greater part in the delivery of public services throughout the world, and are subject to g…
Towards a Civil Society? Exploring Its Meanings in the Context of Post-Communist Hungary
The creation of a 'civil society' was a common rallying cry in the 1980s in the struggles against the communist regimes of Eastern Europe, uniting opponents of the regimes from many perspectives. The achievement of this civil society in the transitional nations of contemporary Eastern Europe has, however, become more problematic. On the one hand, it is clear that the phrase is ambiguous and with multiple meaning for multiple constituencies. On th…
Non-governmental organizations and the development of social services. Meeting social needs in local communities in post-communist Hungary
This article describes and evaluates the role of non-governmental organizations in responding to social care needs in post-communist Hungary through the development of new forms of social services. It compares and contrasts this with the lessons arising from the similar role that non-profit organizations undertake in relation to public services in the western market economies. It argues that the key factor determining the success or otherwise of …
Voluntary Organizations and Innovation in Public Services
"This volume uses original research to assess the innovative capacity of voluntary organizations. It provides a conceptual framework for understanding the innovative capacity of voluntary organizations, empirical evidence detailing the nature and extent of innovation, an analysis of successful innovators and innovations in personal social services, the applicability of the for-profit model of innovation to non-profit organizations, and an account…
Organizational Structure and Innovation in U.K. Voluntary Social Welfare Organizations
This paper discusses the methodological issues involved in assessing the impact of organizational structure upon the innovative capacity of voluntary organizations. It reports the use of a specific methodological tool—the Aston measures—as an approach to these issues. In addition to the empirical findings reported, this paper argues for these measures as a useful addition to the methodological tool kit of voluntary sector researchers
Naming the Beast
Over the last decade, the search for innovation has become a core component of much social policy formulation and implementation. This search, however, has often been undertaken with little attempt to define the actual nature of innovation or to classify its different modes. This paper reports recent research which has developed a typology of organizational change within which to situate and analyze innovation in social policy. It argues that thi…
The innovative capacity of voluntary organisations
This paper describes a recent major study of the innovative capacity of voluntary organisations in the provision of local community services. It uses this to draw out the key challenges for local government of managing this capacity in the context of the plural provision of public services. In particular it emphasises the importance of understanding the active role that local government can play in stimulating this capacity, and the importance of…
Making a reality of community governance. Structuring government-voluntary sector relationships at the local level
This article examines the emerging rhetoric of 'community governance' under the current Labour government and its import for local government-voluntary sector relationships. It explores the continuities and differences of this with that of the previous Conservative government and evaluates the extent to which this is a genuinely new perspective on these relationships. It concludes by offering a conceptual framework with which to understand these …
Public-Private Partnerships
Introduction Understanding public - private partnerships in international perspective: globally convergent or nationally divergent phenomena? Stephen P Osborne Part I Understanding public - private partnerships 1. The theory of partnerships - why have partnership? Ron McQuaid 2. Public - private partnerships: sectoral comparisons Peter Carroll and Peter Steane 3. Public - private partnerships. Rethinking the boundary between public and private la…
Reformulating Wolfenden? The roles and impact of local development agencies in supporting voluntary and community action in the UK
This paper reviews the work of Local Development Agencies (LDAs), such as Councils for Voluntary Service and Rural Community Councils in promoting and supporting voluntary and community action in local communities in the UK. Based upon the first substantive study of these bodies since the late 1970s the paper evaluates both their work and the extent of their support to local communities. It then maps this work against the roles delineated for LDA…
Community involvement in rural regeneration partnerships in the UK
This article reports and evaluates the lessons of a comparative study of community involvement in rural regeneration partnerships in England, Scotland and Northern Ireland. It highlights the distinctive challenges that its rural context place upon such involvement and finds three elements to be especially influential in supporting this involvement. These elements are the presence of supportive voluntary and community sector infrastructure, the op…
The Cross-Cutting Review of the Voluntary Sector
Osborne S. P. and McLaughlin K. (2004) The cross-cutting review of the voluntary sector: where next for local government–voluntary sector relationships?, Reg. Studies 38, 573–582. This paper evaluates the impact of the recent ‘cross- cutting review of the voluntary sector’ by HM Treasury in the UK upon that sector and places it within the context of evolving relationships between government and voluntary and community organizations (VCOs) over th…
Addressing fragmentation and social exclusion through community involvement in rural regeneration partnerships
English This article considers the role of community and voluntary organisations in promoting rural social inclusion against a backdrop of social exclusion and the fragmentation of community life into ‘territories’ arising from sectarian politics. It reviews the evolution of the European Union's (EU’s) policy to support local community development work and examines aspects of three local partnerships, two of which were initiated and funded by the…
Community Involvement in Rural Regeneration Partnerships
This paper is about the involvement of local communities in rural regeneration and area development partnerships. In particular it asks questions about the extent to which there are distinctive rural elements to this which differentiate and counterpoise it to such involvement in urban areas. The paper concludes that, whilst there are some commonalities between such involvement across urban and rural communities, there are also challenges particul…
The New Public Governance? 1
Whispering at the Back Door
This article explores the evolution of local government — voluntary and community sector relationships in Hungary since `The Change' of 1989. It does this in the context of a national policy framework concerned to develop the role of the latter sector as a key provider of essential public services at the local level. The article finds that the organic networks that enabled public policy development and implementation in the communist era continue…
The Handbook of Social Capital
The New Public Governance?
The two coterminous concepts of governance and policy networks have been reasserted in public management studies in the wake of the recent decline in the popularity of the so-called New Public Management (NPM) movement. The concepts appear to be inter-related with the notion of the policy network offering a perspective on efforts to “join up government”, which is also derived from “governance” approaches (DeLeon 2005). While this chapter focuses …
Delivering Public Services
Public Management Research Association
Public Management Research Association
Public Management Research Association
Political science (53 obras) · Business (38 obras) · Public relations (36 obras) · Economics (34 obras) · Public Policy and Administration Research (27 obras) · Public Administration (25 obras) · Sociology (23 obras) · Public Administration (17 obras) · Computer Science (16 obras) · Nonprofit Sector and Volunteering (14 obras)