Using realist action research for service redesign

Datos Bibliográficos

ID12567512
AutoresGill Westhorp (0000-0001-8451-2860, Charles Darwin University, Australia; Community Matters Pty Ltd, Australia, autor de correspondencia), Kaye Stevens (RMIT University), Patricia Rogers (0000-0002-4427-1924, RMIT University), Patricia J Rogers (RMIT University)
Año2016
Volumen22
Número3
Páginas361-379
Fecha de publicación2016-07-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaEvaluation (JOURNAL)
Identificadores de la revistaISSN: 1356-3890 • E-ISSN: 1461-7153
EditorialSAGE Publishing (PUBLISHER • US)
DOI10.1177/1356389016656514
OpenAlexW2465754612
IdiomaEN
Citas recibidas11
Referencias citadas16

This case demonstrates the integration of realist action research and co-design to address the complex social problem of long-term reliance on welfare benefits. Realist action research combines a realist philosophy of science and the questions that flow from it with an action research cycle. Realist approaches to evaluation and planning seek to explain for whom in what contexts and how impacts are generated or might be generated. Action research seeks to solve real world problems, trialling solutions until a ‘best fit’ solution is reached. The article describes the principles underpinning the methodology and the research cycles through which the project worked – situation analysis; prioritizing; co-design; trialling and further refining ideas for change. It demonstrates the development and testing of program theory for one service innovation. It also reflects on the experience and potential benefits of this approach

Action (physics · Action research · Business · Critical realism (philosophy of perception · Engineering ethics · Epistemology · Management science · Process management · Realism · Service (business · Sociology · Underpinning · Community Health and Development · Computer Science · Engineering · Health Policy Implementation Science · Mental Health and Patient Involvement · Marketing