Accountability in personalised Supported Employment-based activation services
Datos Bibliográficos
| ID | 2116419 |
|---|---|
| Autores | Suzan Mbatudde Skjold (0000-0003-2748-8950, Western Norway University of Applied Sciences, autor de correspondencia), Kjetil G Lundberg (0009-0007-6141-7853, Western Norway University of Applied Sciences) |
| Año | 2024 |
| Volumen | 53 |
| Número | 4 |
| Páginas | 916-932 |
| Fecha de publicación | 2024-10-01 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Journal of Social Policy (JOURNAL) |
| Identificadores de la revista | ISSN: 0047-2794 • E-ISSN: 1469-7823 |
| Editorial | Cambridge University Press (CUP) (PUBLISHER) |
| DOI | 10.1017/s0047279422000915 |
| OpenAlex | W4311348288 |
| Idioma | EN |
| Citas recibidas | 6 |
| Referencias citadas | 30 |
This article explores the accountability experiences and orientations of frontline workers implementing personalised activation services in the Norwegian Labour and Welfare Administration (NAV). The study draws on observations and interviews (2021), with three teams of employment specialists using Supported Employment as an approach to personalised service provision, in a national programme called Extended Follow-up. Adopting the theoretical lens of accountability as behaviours of account giving, three strategies on how to adopt the accountability regime at the frontline are highlighted: (i) reporting, where one team complied with accountability requirements as the perceived best practices for achieving success in work inclusion; (ii) mitigating, where accountability requirements were fulfilled but combined with attention to how to best meet jobseekers' needs; and (iii) reframing, where accountability requirements were challenged and redefined. The study highlights how accountability requirements may be interpreted variably, promoting personalised service innovation on the one hand or stagnation on the other
Accountability · Business · Cognitive reframing · Political science · Public relations · Service (business) · Welfare · Work (physics) · Employment and Welfare Studies · Engineering · Healthcare innovation and challenges · Marketing · Psychology · Public Administration · Social Policy and Reform Studies
Between breaking and restoring boundaries
Enabling street-level work
The flexibility of family co-ordinators in complex family interventions
Iterations of work inclusion beyond the standard service
Cross-jurisdictional youth employment policy and welfare in Scotland, Wales and England
From ‘user-oriented’ to ‘holistic
Accountability in Street-Level Organizations
Analysing and Assessing Accountability
Individualization and the Delivery of Welfare Services
Navigating helping relationships amidst heavy workloads
Handling Tensions in Frontline Policy Implementation
Institutional Ethnography as Practice
Welfare Grunters and Workfare Monsters? An Empirical Review of the Operation of Two UK ‘Work Programme’ Centres
Introduction
Organizing local social service measures to counteract long-term social assistance receipt. What works? Experiences from Sweden
Measures of accountability and delegated discretion in activation work
Coping During Public Service Delivery
The contradictions of individualized activation policy
Linking macro‐level mechanisms to street‐level accountability practices. A cross‐national case study of street‐level accountability of social workers in government funded homeless shelters
From “what works” to “making it work”
Performance Management, Caseloads and the Frontline Provision of Social Services
Employer engagement in active labour market programmes
Accountability’
How governance conditions affect the individualization of active labour market services
Personalization and Street‐level Practice in Activation
Street-Level Bureaucracy and Public Accountability
Negotiating Tensions on the Front Line
The Political Economy of Active Labor-Market Policy
The Street-Level Organisation in-between Employer Needs and Client Needs
Trapped into Reverse Asymmetry
Placement Advisors as Innovators. How Professionals Use Enhanced Discretion in Germany's Public Employment Services
Employer Participation in Active Labour Market Policy
The Demand-Side of Active Labour Market Policies
Activation Work
| Obras citantes distintas | 6 |
|---|---|
| Citas por año | 3 |
| Intervalo de citas | 2024 - 2025 (2) |
| Velocidad de citación | recent |
| Altamente citado | No |
| Tipos de cita | Neutras: 6 |