Employee use of public social media

Theories, constructs and conceptual frameworks

Datos Bibliográficos

ID21452883
AutoresQiang Chen (0000-0002-6318-0649, Xi'an Jiaotong University), Junyan Hu (0000-0001-7409-3885, Xi'an Jiaotong University), Wei Zhang (0000-0002-5458-9581, Huazhong University of Science and Technology, autor de correspondencia), Richard Evans (0000-0001-6367-0560, Brunel University of London), Xiaoyue Ma (0000-0003-4932-6450, Xi'an Jiaotong University)
Año2021
Volumen40
Número9
Páginas855-879
Fecha de publicación2021-07-04
Peer ReviewedSí
Open AccessNo
TipoARTICLE
RevistaBehaviour and Information Technology (JOURNAL)
Identificadores de la revistaISSN: 0144-929X • E-ISSN: 1362-3001
EditorialInforma UK Limited (PUBLISHER • GB)
DOI10.1080/0144929x.2020.1733089
OpenAlexW3008835935
IdiomaEN
Citas recibidas11
Referencias citadas115

Public-facing social media platforms, such as Facebook and WeChat, are increasingly being embedded into corporate processes and routines. The use of public social media by employees has aroused widespread interest among scholars in recent years. This study summarises published theories and models and proposes a causal-chain framework for research exploration into employee usage of public social media platforms by systematically analysing the antecedent variables, mediators, moderators, and outcome variables used in 59 quantitative papers. The representative theories include: Social Capital Theory, Job Demands-Resources Model, Boundary Theory, Media Synchronicity Theory, Social Cognitive Theory, Technology Acceptance Model, Self-Determination Theory, and Media Richness Theory. Historically, researchers have studied social media usage behaviours as antecedents, rather than social factors, with many focusing on outcome variables such as job performance and job satisfaction, while the impact of employee social media usage on physical and mental health is less studied. In terms of moderators, variables such as use behaviour, user characteristics and job characteristics receive most attention. With regards to mediators, social capital, job satisfaction, and work conflict are most significant. This study proposes future research directions for this field, including topics relating to platform attributes, social power, organisational culture, and employee health

Antecedent (behavioral psychology) · Job satisfaction · Political science · Public relations · Public sector · Social capital · Social cognitive theory · Social media · Social science · Sociology · Impact of Technology on Adolescents · Knowledge Management and Sharing · Psychology · Social Psychology · Technology Adoption and User Behaviour