Computer-Mediated Communication as Employee Voice

A Case Study

Datos Bibliográficos

ID3353993
AutoresLibby Bishop (0000-0002-9983-881X, Government of the United States of America, autor de correspondencia), David I Levine (0000-0002-7210-5499, University of California, Berkeley)
Año1999
Volumen52
Número2
Páginas213-233
Fecha de publicación1999-01-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaIndustrial and Labor Relations Review (JOURNAL)
Identificadores de la revistaISSN: 0019-7939 • E-ISSN: 2162-271X
EditorialSAGE Publications Inc (PUBLISHER)
DOI10.1177/001979399905200204
OpenAlexW2088960509
IdiomaEN
Citas recibidas11
Referencias citadas23

Interviews with employees of a large, high-technology company reveal that computer-mediated communication (CMC) enhanced voice, defined as employees' ability to express their views and to participate in decision-making. The authors explore how two unique features of CMC enhanced voice. First, computer-mediated discussions were broadcast company-wide. Second, CMC facilitated employees' efforts to form interest groups. The authors analyze several examples of the expression of voice, including employees' response to distributive issues (a profit-sharing plan, for instance) and non-distributive policies (such as changing pay periods). They extend previous analyses by focusing on cases in which employees were trying to change management policies and by documenting the mechanisms by which computer-mediated voice operated and how it affected company policy

Business · Computer-mediated communication · Distributive property · Employee voice · Linguistics · Political science · Public relations · The Internet · World Wide Web · Communication · Computer Science · Cooperative Studies and Economics · Corporate Finance and Governance · Family Business Performance and Succession · Knowledge Management and Sharing · Psychology · Social Psychology