Organizational Conflict Resolution and Strategic Choice

Evidence from a Survey of Fortune 1000 Firms

Datos Bibliográficos

ID3584804
AutoresDavid B Lipsky (0000-0002-3938-4262), Amos Avgar (0000-0002-2656-0060), J Ryan Lamare (0000-0003-4935-2341, David B. Lipsky is the Anne Evans Estabrook Professor of Dispute Resolution (Emeritus) at the ILR School, Cornell University. Ariel C. Avgar is an Associate Professor at the ILR School, Cornell University. J. Ryan Lamare is an Associate Professor at the School of Labor and Employment Relations, University of Illinois, Urbana-Champaign, autor de correspondencia)
Año2020
Volumen73
Número2
Páginas431-455
Fecha de publicación2020-03-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaIndustrial and Labor Relations Review (JOURNAL)
Identificadores de la revistaISSN: 0019-7939 • E-ISSN: 2162-271X
EditorialSAGE Publications Inc (PUBLISHER)
DOI10.1177/0019793919870169
OpenAlexW2761198328
IdiomaEN
Citas recibidas3
Referencias citadas17

This article examines the strategic underpinnings of firms' use of alternative dispute resolution (ADR) practices. The authors argue that a firm's strategic orientation and commitment to ADR shape its adoption of dispute resolution techniques-such as mediation and arbitration. Firms vary in the benefits they seek to gain from adopting ADR practices, and firm-level use is affected by these anticipated benefits. The authors also propose a link between a firm's commitment to the diffusion, access, and their use of ADR, on the one hand, and employee usage on the other. They test their theory using survey data from Fortune 1000 corporations and identify four distinct strategic orientations toward ADR, which in turn help to explain use of ADR within firms. Finally, they also find that a firm's commitment to ADR is also shown to affect the firm's use of mediation and arbitration

Alternative dispute resolution · Arbitration · Business · Industrial organization · Mediation · Political science · Survey data collection · Test (biology) · Corporate Finance and Governance · Family Business Performance and Succession · Law · Management and Organizational Studies · Marketing