Student Satisfaction
An alternative approach to assessing this important concept
Datos Bibliográficos
| ID | 4769331 |
|---|---|
| Autores | Kevin M Elliott (0000-0002-0910-0089), Dooyoung Shin |
| Año | 2002 |
| Volumen | 24 |
| Número | 2 |
| Páginas | 197-209 |
| Fecha de publicación | 2002-11-01 |
| Peer Reviewed | Sí |
| Open Access | No |
| Tipo | ARTICLE |
| Revista | Journal of Higher Education Policy and Management (JOURNAL) |
| Identificadores de la revista | ISSN: 1360-080X • E-ISSN: 1469-9508 |
| Editorial | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/1360080022000013518 |
| OpenAlex | W1984340307 |
| Idioma | EN |
| Citas recibidas | 100 |
A student's overall satisfaction with his/her educational experience has traditionally been measured by a simple 'yes or no' question, or with one question assessing the degree of overall satisfaction. Even though this type of question is simple to answer and analyze, students may not thoroughly reflect upon their previous responses within a questionnaire regarding satisfaction with individual educational attributes when asked to assess their overall satisfaction with a university on the basis of a single question. The purpose of this article is to present an alternative approach to measuring student overall satisfaction using a multiple-item weighted gap score analysis approach. The results suggest that this approach may have more diagnostic value to both academics and practitioners
Higher education · Medical education · Political science · Simple (philosophy · Statistics · Value (mathematics · Applied Psychology · Evaluation of Teaching Practices · Mathematics · Medicine · Psychology · Social Psychology
Associations between individual characteristics, decision-making autonomy, and satisfaction in a continuing education program for adult women in Chile
Assessing Stakeholders’ Satisfaction of a Catholic University Graduate School in the Philippines
Students as customers
Program satisfaction as a mediator in the relationship between program choice and learning behavior of undergraduate students in the university of Cape Coast
Factors that motivate students below the poverty line to pursue higher education
Relational coordination as a driver of student satisfaction in higher education
Transformative reforms for enhanced service quality in Indian higher education
Factors Driving Parents to Support Gifted Students
How satisfied are the English Major Students with their Foundation English Courses
Elevating brand loyalty
Assessing the influence of college reputation on student expectations, perceived value, and satisfaction in higher education institutions of Pathum Thani Province, Thailand
Les conditions favorables à la réussite d’un stage selon les stagiaires en formation au Brésil
Development of Distance Education Satisfaction Scale of University Students
The antecedents of university loyalty
College students’ satisfaction and sense of belonging
Exploring the Relational Embeddedness of Higher Educational Students During Hungarian Emergency Remote Teaching
The effect of digital technology usage on higher vocational student satisfaction
Striving for excellence
Capturing Student Satisfaction
Students’ Perspectives on Social Sustainability
Psychometric Analysis of a Scale to Assess Education Degree Students’ Satisfaction with Their Studies
How does gamification affect learning effectiveness? The mediating roles of engagement, satisfaction, and intrinsic motivation
Strategic University Positioning
Are we ready for undergraduate educational technology programs? Lessons and experience from student satisfaction in China
Value generation from academic activities in a public higher education
The student as customer and quality in higher education
Technology facilitation on inclusive learning; higher education institutions in Sri Lanka
How teaching quality dimensions influence student satisfaction in entrepreneurship and innovation education
The influence of general causality orientations on self-esteem and perceived stress among undergraduate students in women-only colleges
Student satisfaction and engagement profiles and the probability of dropout determined by data mining
Unlocking student satisfaction with campus. The role of availability and accessibility of informal learning spaces
How do university students of different ethnic backgrounds perceive factors that hinder learning in STEM and non-STEM majors
Supporting students’ basic psychological needs and satisfaction in a blended learning environment through learning analytics
Effects of community of inquiry, learning presence and mentor presence on K‐12 online learning outcomes
Staying Attached
The Impact of School Service Quality on Student Learning Satisfaction
University image, hard skills or soft skills
Student satisfaction and interaction in higher education
Prior campus experience and alumni donation
Metrics of student dissatisfaction and disagreement
Citizens by Design? Explaining Ex-Combatant Satisfaction with Reintegration Programming
Students’ evaluation of academic courses
Putting student evaluations into perspective
Visualizing Student Opinion Through Text Analysis
Decoding Student Satisfaction
Appraisal and Compensation of the Academic Staff in Estonian Public and Private Universities
Evaluación De La Calidad en La Educación Superior
Factors affecting student-teacher satisfaction with a multi-college online collaborative course
Surviving and thriving
Students' perceptions of using Facebook as an interactive learning resource at university
Influence of improved teaching practices on student satisfaction ratings for two undergraduate units at an Australian university
So how big is big? Investigating the impact of class size on ratings in student evaluation
Evaluating student satisfaction of quality at international branch campuses
How supervisor developmental feedback influences doctoral students’ academic publications
Making sense of module feedback
Physical classroom environment and student satisfaction with courses
Are satisfied students simply happy people in the first place? The role of trait affect in student satisfaction
The Impact of Timely Formative Feedback on University Student Motivation
Determinants of PhD student satisfaction
Psychological Predictors of Academic Achievement in Online English-Medium Medical Education
Svonar
Doctoral Dissertation Supervision
Comparing Bayesian and Maximum Likelihood Methods in Structural Equation Modelling of University Student Satisfaction
The Assessment of Higher Education Quality from the Perspective of Students through a Case Study Analysis
Development and Validation of an Instrument to Measure STEM Undergraduate Students’ Comprehensive Educational Process
Satisfaction with Self and External Regulation of Learning in Higher Education Students in Brazil
Evaluation of the dimensions of the Mawhiba-IAU summer enrichment program
Students’ satisfaction and empowerment of a sustainable university campus
Measuring business student satisfaction
The effect of an academic dismissal policy on dropout, graduation rates and student satisfaction. Evidence from the Netherlands
A holistic approach to student empowerment and assessment of its impact on educational outcomes through psychological ownership
Yes, I can (get satisfaction)
The Impact of Interactive Teaching Methods on Students’ Learning Outcomes in Blended Learning Environment at Higher Education Institutions
Customer satisfaction and its measurement in fitness clubs of Warsaw
From Ethnography to Items
Evaluating the relationship between the course experience questionnaire and student satisfaction
Children’s willingness to have contact with children from different cultures; evidence from the Tec4schools program
Postgraduate students’ experience of a jointly-taught, distance learning degree
The Effect of Higher Education Brand Images on Satisfaction and Lifetime Value from Students’ Viewpoint
Sustainable development practices in public higher education
Development and Empirical Study of Religion Affiliated Nonprofit Organizations’ Brand Equity Questionnaire
Diverse Disconnectedness
Un enfoque de marketing de relaciones a la educación como un servicio
Conventional to online education during Covid-19 pandemic
Postgraduate student satisfaction
Evaluating service quality in the higher education sector in Iran
Evaluating higher education service quality in an emerging education hub
Investigating Determinants of Student Satisfaction in the First Year of College in a Public University in the State of Qatar
Student satisfaction and the customer focus in higher education
Satisfiers and dissatisfiers for international students of higher education
Students as 'Customers
Student satisfaction and student perceptions of quality at international branch campuses in the United Arab Emirates
What students want
The effects of lecturer commitment on student perceptions of teaching quality and student satisfaction in Chinese higher education
How loyal can a graduate ever be? The influence of motivation and employment on student loyalty
Sticking with your university
Bridging Student Engagement and Satisfaction
Exploring Chinese College Students' Emotions in EFL Speaking Classrooms
Do Quality of Services and Institutional Image Impact Students' Satisfaction and Loyalty in Higher Education
Students' Satisfaction and Teaching Efficiency of University Offer
| Obras citantes distintas | 100 |
|---|---|
| Citas por año | 5,26 |
| Intervalo de citas | 2007 - 2026 (20) |
| Velocidad de citación | current |
| Altamente citado | No |
| Tipos de cita | Neutras: 97 |