Engage Them through Emotions
Exploring the Role of Emotional Intelligence in Public Sector Engagement
Datos Bibliográficos
| ID | 6366109 |
|---|---|
| Autores | Zehavit Levitats (0000-0002-6545-5255, University of Haifa), Eran Vigoda‐gadot (0000-0003-2594-8546, University of Haifa), Dana R Vashdi (0000-0003-3644-2129, University of Haifa) |
| Año | 2019 |
| Volumen | 79 |
| Número | 6 |
| Páginas | 841-852 |
| Fecha de publicación | 2019-10-31 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | ARTICLE |
| Revista | Public Administration Review (JOURNAL) |
| Identificadores de la revista | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Editorial | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/puar.13113 |
| OpenAlex | W2985915046 |
| Idioma | EN |
| Citas recibidas | 19 |
| Referencias citadas | 61 |
The public administration literature has demonstrated the valuable impact of employees' engagement on public service. However, studies conventionally deal with engagement as a unidimensional construct, with few explanations for its evolution. To promote knowledge in this arena, the authors propose public sector engagement (PSE) as a multidimensional construct, comprising social responsibility, work engagement, and organizational citizenship behaviors at the individual level. The authors develop and examine a set of hypotheses proposing that PSE may be augmented by enhancing civil servants' emotional intelligence (EI) as well as their supervisors' EI. Using a two‐study multimethod approach (i.e., an experiment and a survey), the authors identify employees' and managers' high EI as a critical resource in enhancing PSE. The article concludes by theoretically framing the findings using the job demands‐resources model and illuminating the practical value to public service of better selection and training of high‐EI employees and managers
Citizenship · Construct (python library · Emotional intelligence · Employee engagement · Framing (construction · Organizational citizenship behavior · Organizational commitment · Political science · Politics · Public engagement · Public relations · Public sector · Public service · Public Service Motivation · Work (physics · Work engagement · Job Satisfaction and Organizational Behavior · Management and Organizational Studies · Psychology · Public Policy and Administration Research · Social Psychology
From organizational reputation to prosocial impact
Emotionally Intelligent Behavior in Organizations
Realizing NetZero in social housing
Teachers’ Social Emotional Learning Competencies and Social Justice Teaching Beliefs and Associations with Children’s Prosocial Behavior and Community Engagement
Emotional support or emotional release? A dual-path model of emotional intelligence of AI companions on user engagement
How to ameliorate employee engagement among government school teachers? Empirical evidence
Does Public Sector Employment Matter for Subjective Well-being
The Autonomy Paradox Revisited
Do networks get emotional? The role of leaders’ emotions for (network) success
Performance appraisal justice and employees' work engagement in the public sector
Street‐level bureaucrats' emotional intelligence and its relation with their performance
Government‐level public leadership development in the United States
Innovating for the greater good
Resistance or Capitulation? How Discrete Emotions Shape Citizens’ Interactions With the Administrative State
Employee Engagement Among Public Employees
The digital governance puzzle
The Conditional Effects of the Transformational Leadership Behaviors on Leaders’ Emotional Exhaustion
Managing my shame
Ordo Ab Chao? Complexity and Its Implications
An Evidence-Based Model of Work Engagement
Organizational citizenship behavior and workplace deviance
Integrating the Bright and Dark Sides of OCB
Characteristic emotional intelligence and emotional well-being
With or Without U? The Appropriate Test for a U-Shaped Relationship
Job resources boost work engagement, particularly when job demands are high.
Job Crafting at the Team and Individual Level
The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility for Management Studies.
Job Engagement
Challenge versus hindrance job demands and well‐being
Antecedents and consequences of employee engagement
Linking job demands and resources to employee engagement and burnout
Lack of method variance in self-reported affect and perceptions at work
Reciprocation of perceived organizational support.
Emotional intelligence, job satisfaction, well‐being and engagement
Common method biases in behavioral research
Job demands–resources theory
Emotional Intelligence
The Measurement of Engagement and Burnout
The Job Demands‐Resources model
The job demands-resources model of burnout.
Psychological Conditions of Personal Engagement and Disengagement at Work.
The Measurement of Work Engagement With a Short Questionnaire
Emotional Labor
Self-efficacy
The developmental roots of social responsibility in childhood and adolescence
Job demands, job resources, and their relationship with burnout and engagement
Comparing Public and Private Organizations
Service Learning as Pedagogy and Civic Education
Yours emotionally
Managing Emotional Intelligence in U.S. Cities
Emotions in Management and the Management of Emotions
Revisiting the Motivational Bases of Public Service
Public Administrators' Trust in Citizens
Goal Setting in the Australian Public Service
Employee Engagement as Administrative Reform
A Job Demands–Resources Approach to Public Service Motivation
Empathic joy and the empathy-altruism hypothesis
Feeling and Believing
Measuring individual differences in empathy
Healthy and Unhealthy Emotion Regulation
| Obras citantes distintas | 19 |
|---|---|
| Citas por año | 2,71 |
| Intervalo de citas | 2019 - 2026 (8) |
| Velocidad de citación | current |
| Altamente citado | No |
| Tipos de cita | Neutras: 19 |