Patient Satisfaction with the General Practitioner
A Two-Level Analysis
Datos Bibliográficos
| ID | 9104910 |
|---|---|
| Autores | Herman J Sixma, H Sixma (Netherlands Institute for Health Services Research, autor de correspondencia), Peter Spreeuwenberg (Netherlands Institute for Health Services Research), Peter M M Spreeuwenberg, Marja A A van der Pasch (Netherlands Institute for Health Services Research) |
| Año | 1998 |
| Volumen | 36 |
| Número | 2 |
| Páginas | 212-229 |
| Fecha de publicación | 1998-02-01 |
| Peer Reviewed | Sí |
| Open Access | No |
| Tipo | ARTICLE |
| Revista | Medical Care (JOURNAL) |
| Identificadores de la revista | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Editorial | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/00005650-199802000-00010 |
| PMID | 9475475 |
| OpenAlex | W1969874797 |
| Idioma | EN |
| Citas recibidas | 24 |
| Referencias citadas | 36 |
OBJECTIVES: The authors examine how patient satisfaction with health care providers relates to either the individual characteristics of respondents or the characteristics of health care providers and the structural setting in which they work. METHODS: Measures of three dimensions of patient satisfaction with the general practitioner (GP)--accessibility, interpersonal relationship, information given--were derived from an existing data set. Patients were nested with GPs. Multilevel analysis was used as the analyzing technique. RESULTS: Between 90% and 95% of the variance in patient satisfaction scores is at the patient level, whereas the remaining 5% to 10% is at the GP or practice level. At the patient level, in addition to the usual predictor variables such as age and morbidity, which explain approximately 5% of the variance at this level, previous experiences with the general practitioner in the form of misunderstandings or incidents may play an important role in the emergence of dissatisfaction among patients. CONCLUSIONS: This study demonstrated the usefulness of multilevel analysis in studying patient satisfaction scores. Findings indicate that the effectiveness of strategies directed at health care providers or services and aiming to improve the quality of care through the patient's eyes can be questioned when these strategies are based on general satisfaction scores only. More attention should be paid to the interaction process between patient and GP
Family medicine · Health care · Interpersonal communication · Multilevel model · Patient satisfaction · Quality (philosophy) · Set (abstract data type) · Statistics · Variance (accounting) · Computer Science · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Primary Care and Health Outcomes · Psychology · Social Psychology
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| Obras citantes distintas | 24 |
|---|---|
| Citas por año | 0,86 |
| Intervalo de citas | 1998 - 2016 (19) |
| Velocidad de citación | historical |
| Altamente citado | No |
| Tipos de cita | Neutras: 23 |