The Influence of Incidental Similarity on Observers' Causal Attributions and Reactions to a Service Failure Lisa C Wan , Robert S. Wyer • 2019
The Role of Relationship Norms in Responses to Service Failures Michael K. Hui, Lisa C Wan, Robert S. Wyer • 2011
The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate Leo Y. M. Sin, Haksin Chan, Lisa C Wan • 2009