The Role of Relationship Norms in Responses to Service Failures

Dados Bibliográficos

AUTOR(ES) Robert S. Wyer , Lisa C Wan , Michael K. Hui
ANO 2011
TIPO Artigo
PERIÓDICO Journal of Consumer Research
ISSN 0093-5301
E-ISSN 1537-5277
EDITORA Routledge (United Kingdom)
DOI 10.1086/659039
CITAÇÕES 7
ADICIONADO EM 2025-08-18
MD5 45dd5c470b690820b82d1341ac479191
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