Στέργιος Παλαμάς
Biographic Data
| ID | 10217375 |
|---|---|
| NAME | Στέργιος Παλαμάς |
| GIVEN NAMES | Στέργιος |
| FAMILY NAME | Παλαμάς |
| SIGNATURE | ΠΑΛΑΜΆΣ Σ |
| AFFILIATIONS | Ionian University |
| ORCID | 0000-0001-9363-0439 |
| VERIFIED | Yes |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2022 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 0 |
Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings
The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore guests’ demanding level and prioritize the service areas where improvement actions will be more effectiv…
Hotel guests’ demanding level and importance of attribute satisfaction ratings
The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests’ satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers’ demanding level and the contribution of customer ratings on four important aspects of their hotel stay (location, cleanliness, service, and value for money) to overal…
No prominent works on this page.
Hotel guests’ demanding level and importance of attribute satisfaction ratings
The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests’ satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers’ demanding level and the contribution of customer ratings on four important aspects of their hotel stay (location, cleanliness, service, and value for money) to overal…
Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings
The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore guests’ demanding level and prioritize the service areas where improvement actions will be more effectiv…
Business (2 works) · Consumer satisfaction (2 works) · Customer satisfaction (2 works) · Customer Service Quality and Loyalty (2 works) · Digital Marketing and Social Media (2 works) · Diverse Aspects of Tourism Research (2 works) · Geography (2 works) · Marketing (2 works) · Service quality (2 works) · Tourism (2 works)