Eugene Abrokwah
Biographic Data
| ID | 1053962 |
|---|---|
| NAME | Eugene Abrokwah |
| GIVEN NAMES | Eugene |
| FAMILY NAME | Abrokwah |
| SIGNATURE | ABROKWAH E |
| AFFILIATIONS | University of Shanghai for Science and Technology |
| ORCID | 0000-0001-9077-1180 |
| VERIFIED | Yes |
| TOTAL WORKS | 11 |
| TOTAL CITATIONS | 11 |
| AUTHOR COUNT | 11 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2018 |
| LATEST PUBLICATION YEAR | 2022 |
| H-INDEX | 2 |
Understanding CSR and Customer Loyalty: The Role of Customer Engagement
This study investigates the effect of corporate social responsibility (CSR) on customer loyalty and explores the role of customer engagement. The moderating role of gender is also examined. A total of 348 valid responses collected via the intercept approach from life insurance customers in Ghana were analyzed using structural equation modeling. The results suggest that CSR dimensions (economic, environmental, and social responsibility) positively…
Internet Banking Services User Adoption in Ghana: An Empirical Study
Despite the numerous benefits that customers can reap from internet banking, the existing literature indicates that its adoption remains limited. Therefore, this paper proposes and examines a conceptual framework that clarifies the salient factors that drive customers’ intention to adopt internet banking. The proposed model was built on the unified theory of acceptance and use of technology. This was extended by incorporating trust, word of mouth…
Training and support relationship influences on volunteers’ public advocacy behaviours: Their mediation by psychological empowerment
This study examined how psychological empowerment mediation of training and support relationship influences volunteer public advocacy behaviours. Survey participants were 300 volunteers at community health volunteer organisations (CHVOs) in Shanghai, China (female = 36.94%; mean age = 28.89 years, SD = 3.06 years, range = 20–40 years). Structural equation modelling of the data showed that perceived training and supportive relationships directly e…
Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction
The study investigates how corporate social responsibility (CSR) impacts customer engagement and the mediating role of customer-brand identification and customer satisfaction. Survey data collected from 293 life insurance customers were analyzed using structural equation modeling. The findings reveal that CSR, customer-brand identification, and customer satisfaction are essential drivers of customer engagement. Furthermore, the findings show that…
Understanding Factors That Influence Consumer Intention to Use Mobile Money Services: An Application of UTAUT2 With Perceived Risk and Trust
Mobile money is an attractive alternative that has boomed in recent times due to the advancement in mobile and telecommunication technology. Although there are copious benefits of such a great mobile technology, the adoption rate is far from expectations. This study examines the factors that predict users' behavioral intention (BI) to adopt and use mobile money. The study adopts the unified theory of acceptance and usage of technology as a refere…
Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana
This study examined the influence of trust dimensions on customer engagement, and the resultant impact of customer engagement on customer loyalty in the context of life insurance. Furthermore, it investigated the mediating role of customer engagement in the relationships between trust dimensions and customer loyalty. A total of 452 valid responses from life insurance customers in Ghana were examined using structural equation modeling (SEM). The r…
Trade-Off Theory Versus Pecking Order Theory: Ghanaian Evidence
The objective of this study was to examine the theoretical predictions of the pecking order theory and the trade-off theory to establish which of the two competing theories better explains the financing decisions of small and medium enterprises (SMEs). The study examined 187 SMEs in Ghana using the panel data methodology. The results reveal that the explanatory power of both theories apply and are pertinent to Ghanaian SMEs. The results also show…
Mobile Banking Adoption: Examining the Role of Personality Traits
A number of studies have been conducted on the salient factors that influence consumers' intention to adopt mobile banking services. However, none of these studies has explored the impact of personality traits on consumers' intention to adopt mobile banking services. This study investigates the impact of personality traits on users' intention to adopt mobile banking. Data gathered from 482 mobile banking users in Ghana via a convenience sampling …
Organisational culture moderation of interpersonal trust and affective commitment in health care non-governmental organisations in Ghana
This study examined the moderating effect of organisational culture (OC) moderation on the relationship between interpersonal trust (IT; trust in management and trust in peers) and employees’ affective commitment (AC). Participants were 295 employees of non-governmental organisations (NGOs) in Ghana (female = 42%; age range = 18–55). The employees completed the measures of IT, OC, AC, and employee performance. Moderation analysis of the data util…
Unlocking from Community Stakeholders, Corporate Social Responsibility (CSR) projects for effective Company–Community relationship
Conflicts in mining fields that revolve around the type and perceived impact of CSR projects seem to be daunting to solve. Such conflicts emerge from misconceptions among community stakeholders’ that lead to a failed company–community relationship. This inimical situation threatens peace, security, lives, and properties at the community level. To resolve the company–community conflicts, it is important to minimize the misconception among communit…
Recruitment and selection practices among non-governmental organizations (NGOs) in Ghana
Taking into consideration the eugenic nature and perspective of high-performance human resource management functions on organizational effectiveness, the authors examined managerial and employee level of recruitment and selection on operational performance with emphasis on human capital and three indicators of organizational commitment (affective, normative, and continuous) as mediators. Questionnaires totaling 282, 122 for managerial level and 1…
Understanding Factors That Influence Consumer Intention to Use Mobile Money Services: An Application of UTAUT2 With Perceived Risk and Trust
Mobile money is an attractive alternative that has boomed in recent times due to the advancement in mobile and telecommunication technology. Although there are copious benefits of such a great mobile technology, the adoption rate is far from expectations. This study examines the factors that predict users' behavioral intention (BI) to adopt and use mobile money. The study adopts the unified theory of acceptance and usage of technology as a refere…
Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana
This study examined the influence of trust dimensions on customer engagement, and the resultant impact of customer engagement on customer loyalty in the context of life insurance. Furthermore, it investigated the mediating role of customer engagement in the relationships between trust dimensions and customer loyalty. A total of 452 valid responses from life insurance customers in Ghana were examined using structural equation modeling (SEM). The r…
Trade-Off Theory Versus Pecking Order Theory: Ghanaian Evidence
The objective of this study was to examine the theoretical predictions of the pecking order theory and the trade-off theory to establish which of the two competing theories better explains the financing decisions of small and medium enterprises (SMEs). The study examined 187 SMEs in Ghana using the panel data methodology. The results reveal that the explanatory power of both theories apply and are pertinent to Ghanaian SMEs. The results also show…
Mobile Banking Adoption: Examining the Role of Personality Traits
A number of studies have been conducted on the salient factors that influence consumers' intention to adopt mobile banking services. However, none of these studies has explored the impact of personality traits on consumers' intention to adopt mobile banking services. This study investigates the impact of personality traits on users' intention to adopt mobile banking. Data gathered from 482 mobile banking users in Ghana via a convenience sampling …
Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction
The study investigates how corporate social responsibility (CSR) impacts customer engagement and the mediating role of customer-brand identification and customer satisfaction. Survey data collected from 293 life insurance customers were analyzed using structural equation modeling. The findings reveal that CSR, customer-brand identification, and customer satisfaction are essential drivers of customer engagement. Furthermore, the findings show that…
Unlocking from Community Stakeholders, Corporate Social Responsibility (CSR) projects for effective Company–Community relationship
Conflicts in mining fields that revolve around the type and perceived impact of CSR projects seem to be daunting to solve. Such conflicts emerge from misconceptions among community stakeholders’ that lead to a failed company–community relationship. This inimical situation threatens peace, security, lives, and properties at the community level. To resolve the company–community conflicts, it is important to minimize the misconception among communit…
Unlocking from Community Stakeholders, Corporate Social Responsibility (CSR) projects for effective Company–Community relationship
Conflicts in mining fields that revolve around the type and perceived impact of CSR projects seem to be daunting to solve. Such conflicts emerge from misconceptions among community stakeholders’ that lead to a failed company–community relationship. This inimical situation threatens peace, security, lives, and properties at the community level. To resolve the company–community conflicts, it is important to minimize the misconception among communit…
Recruitment and selection practices among non-governmental organizations (NGOs) in Ghana
Taking into consideration the eugenic nature and perspective of high-performance human resource management functions on organizational effectiveness, the authors examined managerial and employee level of recruitment and selection on operational performance with emphasis on human capital and three indicators of organizational commitment (affective, normative, and continuous) as mediators. Questionnaires totaling 282, 122 for managerial level and 1…
Organisational culture moderation of interpersonal trust and affective commitment in health care non-governmental organisations in Ghana
This study examined the moderating effect of organisational culture (OC) moderation on the relationship between interpersonal trust (IT; trust in management and trust in peers) and employees’ affective commitment (AC). Participants were 295 employees of non-governmental organisations (NGOs) in Ghana (female = 42%; age range = 18–55). The employees completed the measures of IT, OC, AC, and employee performance. Moderation analysis of the data util…
Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana
This study examined the influence of trust dimensions on customer engagement, and the resultant impact of customer engagement on customer loyalty in the context of life insurance. Furthermore, it investigated the mediating role of customer engagement in the relationships between trust dimensions and customer loyalty. A total of 452 valid responses from life insurance customers in Ghana were examined using structural equation modeling (SEM). The r…
Trade-Off Theory Versus Pecking Order Theory: Ghanaian Evidence
The objective of this study was to examine the theoretical predictions of the pecking order theory and the trade-off theory to establish which of the two competing theories better explains the financing decisions of small and medium enterprises (SMEs). The study examined 187 SMEs in Ghana using the panel data methodology. The results reveal that the explanatory power of both theories apply and are pertinent to Ghanaian SMEs. The results also show…
Mobile Banking Adoption: Examining the Role of Personality Traits
A number of studies have been conducted on the salient factors that influence consumers' intention to adopt mobile banking services. However, none of these studies has explored the impact of personality traits on consumers' intention to adopt mobile banking services. This study investigates the impact of personality traits on users' intention to adopt mobile banking. Data gathered from 482 mobile banking users in Ghana via a convenience sampling …
Training and support relationship influences on volunteers’ public advocacy behaviours: Their mediation by psychological empowerment
This study examined how psychological empowerment mediation of training and support relationship influences volunteer public advocacy behaviours. Survey participants were 300 volunteers at community health volunteer organisations (CHVOs) in Shanghai, China (female = 36.94%; mean age = 28.89 years, SD = 3.06 years, range = 20–40 years). Structural equation modelling of the data showed that perceived training and supportive relationships directly e…
Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction
The study investigates how corporate social responsibility (CSR) impacts customer engagement and the mediating role of customer-brand identification and customer satisfaction. Survey data collected from 293 life insurance customers were analyzed using structural equation modeling. The findings reveal that CSR, customer-brand identification, and customer satisfaction are essential drivers of customer engagement. Furthermore, the findings show that…
Understanding Factors That Influence Consumer Intention to Use Mobile Money Services: An Application of UTAUT2 With Perceived Risk and Trust
Mobile money is an attractive alternative that has boomed in recent times due to the advancement in mobile and telecommunication technology. Although there are copious benefits of such a great mobile technology, the adoption rate is far from expectations. This study examines the factors that predict users' behavioral intention (BI) to adopt and use mobile money. The study adopts the unified theory of acceptance and usage of technology as a refere…
Understanding CSR and Customer Loyalty: The Role of Customer Engagement
This study investigates the effect of corporate social responsibility (CSR) on customer loyalty and explores the role of customer engagement. The moderating role of gender is also examined. A total of 348 valid responses collected via the intercept approach from life insurance customers in Ghana were analyzed using structural equation modeling. The results suggest that CSR dimensions (economic, environmental, and social responsibility) positively…
Internet Banking Services User Adoption in Ghana: An Empirical Study
Despite the numerous benefits that customers can reap from internet banking, the existing literature indicates that its adoption remains limited. Therefore, this paper proposes and examines a conceptual framework that clarifies the salient factors that drive customers’ intention to adopt internet banking. The proposed model was built on the unified theory of acceptance and use of technology. This was extended by incorporating trust, word of mouth…
Business (9 works) · Marketing (8 works) · Computer Science (6 works) · Customer Service Quality and Loyalty (6 works) · Digital Marketing and Social Media (6 works) · Psychology (6 works) · Social Psychology (6 works) · Political science (5 works) · Structural equation modeling (5 works) · Corporate social responsibility (3 works)