Danielle D Van Jaarsveld
Biographic Data
| ID | 1073359 |
|---|---|
| NAME | Danielle D Van Jaarsveld |
| GIVEN NAMES | Danielle D |
| FAMILY NAME | Van Jaarsveld |
| SIGNATURE | VAN JAARSVELD D D |
| AFFILIATIONS | University of British Columbia |
| ORCID | 0000-0002-4188-6878 |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 7 |
| AUTHOR COUNT | 5 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2002 |
| LATEST PUBLICATION YEAR | 2011 |
| H-INDEX | 1 |
Globalization and the Service Workplace
The articles in this volume were part of a workshop on globalization and service work that took place at the Peter Wall Institute for Advanced Studies at the University of British Columbia in Vancouver, Canada. In attendance were scholars with an interest these questions and with interdisciplinary perspectives and diversity with respect to their countries of study.Participants came from Canada, the United States, the United Kingdom, China, South …
The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies
This comparative study examines survey data from 464 call centers in the United States, 167 in the United Kingdom, and 387 in Canada to explore two questions: whether institutional differences shape employers' choices of ways to improve work force flexibility, both numerical and functional; and whether strategies for numerical flexibility and functional flexibility are related. The results suggest that institutional differences across these liber…
Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.
Research on the "dark side" of organizational behavior has determined that employee sabotage is most often a reaction by disgruntled employees to perceived mistreatment. To date, however, most studies on employee retaliation have focused on intra-organizational sources of (in)justice. Results from this field study of customer service representatives (N = 358) showed that interpersonal injustice from customers relates positively to customer-direct…
The Temporary Staffing Industry in Protected Employment Economies: Germany, Japan and the Netherlands
Changing Work Relationships in Industrialized Economies
1. Preface 2. Introduction and Overview (by Zeytinoglu, Isik Urla) 3. 1. Changing Work Relationships: Enacting Gender, Race / Ethnicity and Economic Class (by Zeytinoglu, Isik Urla) 4. Part I: Changing Work Relationships in The United States and Canada 5. 2. Flexible Work Arrangements: An Overview of Developments in The United States (by Nollen, Stanley) 6. 3. Flexible Work Arrangements: An Overview of Developments in Canada (by Zeytinoglu, Isik …
The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies
This comparative study examines survey data from 464 call centers in the United States, 167 in the United Kingdom, and 387 in Canada to explore two questions: whether institutional differences shape employers' choices of ways to improve work force flexibility, both numerical and functional; and whether strategies for numerical flexibility and functional flexibility are related. The results suggest that institutional differences across these liber…
Changing Work Relationships in Industrialized Economies
1. Preface 2. Introduction and Overview (by Zeytinoglu, Isik Urla) 3. 1. Changing Work Relationships: Enacting Gender, Race / Ethnicity and Economic Class (by Zeytinoglu, Isik Urla) 4. Part I: Changing Work Relationships in The United States and Canada 5. 2. Flexible Work Arrangements: An Overview of Developments in The United States (by Nollen, Stanley) 6. 3. Flexible Work Arrangements: An Overview of Developments in Canada (by Zeytinoglu, Isik …
Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.
Research on the "dark side" of organizational behavior has determined that employee sabotage is most often a reaction by disgruntled employees to perceived mistreatment. To date, however, most studies on employee retaliation have focused on intra-organizational sources of (in)justice. Results from this field study of customer service representatives (N = 358) showed that interpersonal injustice from customers relates positively to customer-direct…
The Temporary Staffing Industry in Protected Employment Economies: Germany, Japan and the Netherlands
The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies
This comparative study examines survey data from 464 call centers in the United States, 167 in the United Kingdom, and 387 in Canada to explore two questions: whether institutional differences shape employers' choices of ways to improve work force flexibility, both numerical and functional; and whether strategies for numerical flexibility and functional flexibility are related. The results suggest that institutional differences across these liber…
Globalization and the Service Workplace
The articles in this volume were part of a workshop on globalization and service work that took place at the Peter Wall Institute for Advanced Studies at the University of British Columbia in Vancouver, Canada. In attendance were scholars with an interest these questions and with interdisciplinary perspectives and diversity with respect to their countries of study.Participants came from Canada, the United States, the United Kingdom, China, South …
Economics (4 works) · Labor Movements and Unions (4 works) · Business (3 works) · Employment and Welfare Studies (3 works) · Economy (2 works) · Engineering (2 works) · Labour economics (2 works) · Management (2 works) · Political science (2 works) · Work (physics) (2 works)