Alistair Brandon‐Jones
Biographic Data
| ID | 10789661 |
|---|---|
| NAME | Alistair Brandon‐Jones |
| GIVEN NAMES | Alistair |
| FAMILY NAME | Brandon‐Jones |
| SIGNATURE | JONES A B |
| AFFILIATIONS | University of Manchester |
| ORCID | 0000-0002-8245-3868 |
| VERIFIED | No |
| TOTAL WORKS | 10 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 10 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2015 |
| H-INDEX | 0 |
Failure in Operations
Failure is the state that occurs when a service, product, or process does not meet its performance objectives.
Queuing Analysis
Queuing theory (also called waiting line theory) is a mathematical approach that models random arrival and processing activities in order to predict the behavior of queuing systems.
Overall Equipment Effectiveness
The overall equipment effectiveness (OEE) measure is a method of judging the effectiveness of individual parts of the operation and incorporates the concept of capacity leakage.
Failure Analysis
Failure analysis is the activity of identifying the root cause of a failure in order to understand why the failure occurred and to take steps to prevent it from happening again.
Zone Of Tolerance
The zone of tolerance is usually defined as the range of customer perception of a service between desired and minimum acceptable standards.
Fixed Position Layout
Fixed position layout is one of the four basic layout types commonly discussed in Operations Management. In this layout, often associated with the assembly of products that are too large or fragile to effectively move to a location for completion, the transformed resources remain stationary while the transforming resources (staff, supplies, and equipment, etc.) are brought to the site where the product will be assembled.
Importance–Performance Matrix
One of the most significant activities in the operations strategy formulation process is the derivation of a list of competitive factors prioritized in terms of their relative importance.
Decoupling
The decoupling point is the point in the system where the forecast‐driven (or “push”) elements and the demand‐driven (or “pull”) elements intersect in a supply network.
Service Recovery
Service recovery is the action of seeking out and dealing with failures in the delivery of service. The critical issue about service recovery is that it is not necessarily the failure itself that leads to customer dissatisfaction, as most customers do accept that things can go wrong. It is more likely to be the organization's response (or lack of response) to a failure that causes dissatisfaction. The crucial point is that while mistakes may be i…
Service Quality
Service quality can be defined as two inter related components. Operational service quality is the degree to which a delivered service matches its design specification, whereas customer perceived service quality is the degree to which the service matches the customer's expectations or requirements.
No prominent works on this page.
Failure in Operations
Failure is the state that occurs when a service, product, or process does not meet its performance objectives.
Queuing Analysis
Queuing theory (also called waiting line theory) is a mathematical approach that models random arrival and processing activities in order to predict the behavior of queuing systems.
Overall Equipment Effectiveness
The overall equipment effectiveness (OEE) measure is a method of judging the effectiveness of individual parts of the operation and incorporates the concept of capacity leakage.
Failure Analysis
Failure analysis is the activity of identifying the root cause of a failure in order to understand why the failure occurred and to take steps to prevent it from happening again.
Zone Of Tolerance
The zone of tolerance is usually defined as the range of customer perception of a service between desired and minimum acceptable standards.
Fixed Position Layout
Fixed position layout is one of the four basic layout types commonly discussed in Operations Management. In this layout, often associated with the assembly of products that are too large or fragile to effectively move to a location for completion, the transformed resources remain stationary while the transforming resources (staff, supplies, and equipment, etc.) are brought to the site where the product will be assembled.
Importance–Performance Matrix
One of the most significant activities in the operations strategy formulation process is the derivation of a list of competitive factors prioritized in terms of their relative importance.
Decoupling
The decoupling point is the point in the system where the forecast‐driven (or “push”) elements and the demand‐driven (or “pull”) elements intersect in a supply network.
Service Recovery
Service recovery is the action of seeking out and dealing with failures in the delivery of service. The critical issue about service recovery is that it is not necessarily the failure itself that leads to customer dissatisfaction, as most customers do accept that things can go wrong. It is more likely to be the organization's response (or lack of response) to a failure that causes dissatisfaction. The crucial point is that while mistakes may be i…
Service Quality
Service quality can be defined as two inter related components. Operational service quality is the degree to which a delivered service matches its design specification, whereas customer perceived service quality is the degree to which the service matches the customer's expectations or requirements.
Computer Science (9 works) · Engineering (5 works) · Business (4 works) · Customer Service Quality and Loyalty (3 works) · Mathematics (3 works) · Computer network (2 works) · Geometry (2 works) · Marketing (2 works) · Operations management (2 works) · Operations Management Techniques (2 works)