Zone Of Tolerance

Bibliographic Data

ID23580526
AuthorsRobert Johnston (0000-0002-4274-7853), Robert B Johnston (University of Warwick), Alistair Brandon‐Jones (0000-0002-8245-3868, University of Manchester)
Year2015
Pages1-2
Publication date2015-01-22
Open AccessYes
TypeCHAPTER
VenueWiley Encyclopedia of Management (SOURCE_BOOK)
PublisherWiley (PUBLISHER • GB)
DOI10.1002/9781118785317.weom100259
OpenAlexW1549001331
ISBN9781118785317
LanguageEN
Citations received1
References cited6

The zone of tolerance is usually defined as the range of customer perception of a service between desired and minimum acceptable standards.

Computer Science · Customer Service Quality and Loyalty