James Wortman
Biographic Data
| ID | 11067469 |
|---|---|
| NAME | James Wortman |
| GIVEN NAMES | James |
| FAMILY NAME | Wortman |
| SIGNATURE | WORTMAN J |
| VERIFIED | No |
| TOTAL WORKS | 1 |
| TOTAL CITATIONS | 0 |
| WORKS AS AUTHOR | 1 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2005 |
| LATEST PUBLICATION YEAR | 2005 |
| H-INDEX | 0 |
A Cross-cultural comparison of customer complaint behavior in restaurants in hotels
This study documented consumer complaint behavior in hotel restaurants in two diverse cosmopolitan cities, Hong Kong, SAR and Houston, USA. It was found that in the area of food and beverage attributes, the Hong Kong group rated tastiness, temperature and freshness less important to make a complaint about the Houston group. As for service, service efficiency, greetings, attentiveness and helpfulness were rated differently, with the Hong Kong grou…
No prominent works on this page.
A Cross-cultural comparison of customer complaint behavior in restaurants in hotels
This study documented consumer complaint behavior in hotel restaurants in two diverse cosmopolitan cities, Hong Kong, SAR and Houston, USA. It was found that in the area of food and beverage attributes, the Hong Kong group rated tastiness, temperature and freshness less important to make a complaint about the Houston group. As for service, service efficiency, greetings, attentiveness and helpfulness were rated differently, with the Hong Kong grou…
Advertising (1 work) · Business (1 work) · Complaint (1 work) · Consumer Behavior in Brand Consumption and Identification (1 work) · Consumer behaviour (1 work) · Consumer satisfaction (1 work) · Customer Service Quality and Loyalty (1 work) · Helpfulness (1 work) · Marketing (1 work) · Political science (1 work)