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Spencer H Kimball

Biographic Data

ID1322969
NAMESpencer H Kimball
GIVEN NAMESSpencer H
FAMILY NAMEKimball
SIGNATUREKIMBALL S H
AFFILIATIONSEmerson College, Boston, MA, USA
VERIFIEDNo
TOTAL WORKS1
TOTAL CITATIONS1
WORKS AS AUTHOR1
WORKS AS EDITOR0
FIRST PUBLICATION YEAR2014
LATEST PUBLICATION YEAR2014
H-INDEX1
  • Interactive Voice Recognition Communication in Electoral Politics

    Open Access•Spencer H Kimball, Spencer Kimball et al.•ARTICLE•American Behavioral Scientist•2014•Cited by: 1•References: 14

    This research tested the conventional wisdom that interactive voice recognition (IVR; also known as robocalls or auto calls) are not listened to by receivers. The study found that three out of four people (75%) listen to over 19 s of a message, which equates to over 40 words. The vast majority of people, 97%, listen to at least 6 s. This innovative, unobtrusive field approach for measuring actual listening time eliminates self-report bias. The un…

  • Interactive Voice Recognition Communication in Electoral Politics

    Open Access•Spencer H Kimball, Spencer Kimball et al.•ARTICLE•American Behavioral Scientist•2014•Cited by: 1•References: 14

    This research tested the conventional wisdom that interactive voice recognition (IVR; also known as robocalls or auto calls) are not listened to by receivers. The study found that three out of four people (75%) listen to over 19 s of a message, which equates to over 40 words. The vast majority of people, 97%, listen to at least 6 s. This innovative, unobtrusive field approach for measuring actual listening time eliminates self-report bias. The un…

  • Interactive Voice Recognition Communication in Electoral Politics

    Open Access•Spencer H Kimball, Spencer Kimball et al.•ARTICLE•American Behavioral Scientist•2014•Cited by: 1•References: 14

    This research tested the conventional wisdom that interactive voice recognition (IVR; also known as robocalls or auto calls) are not listened to by receivers. The study found that three out of four people (75%) listen to over 19 s of a message, which equates to over 40 words. The vast majority of people, 97%, listen to at least 6 s. This innovative, unobtrusive field approach for measuring actual listening time eliminates self-report bias. The un…

Active listening (1 work) · Advertising (1 work) · Applied Psychology (1 work) · Business (1 work) · Communication (1 work) · Computer Science (1 work) · Electoral Systems and Political Participation (1 work) · Internet privacy (1 work) · Linguistics (1 work) · Marketing (1 work)

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