Willemijn Van Dolen
Biographic Data
| ID | 1655137 |
|---|---|
| NAME | Willemijn Van Dolen |
| GIVEN NAMES | Willemijn |
| FAMILY NAME | Van Dolen |
| SIGNATURE | VAN DOLEN W |
| AFFILIATIONS | University of Amsterdam |
| ORCID | 0000-0001-7768-6539 |
| VERIFIED | Yes |
| TOTAL WORKS | 8 |
| TOTAL CITATIONS | 11 |
| AUTHOR COUNT | 8 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2001 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 2 |
Legitimizing flying as usual in the climate crisis
An abstract is not available for this content so a preview has been provided. As you have access to this content, a full PDF is available via the ‘Save PDF’ action button.
Texting at a Child Helpline
This study investigated the association between formal features, such as text volume, session length and duration, response latency, and waiting time, and the impact of counseling. The analysis was based on 603 text message counseling sessions at a child helpline and connected information about the formal features of the sessions and the effects on clients. The results showed that sessions characterized by more text volume from the counselor in e…
An Empirical Investigation of Factors Affecting Perceived Quality and Well-Being of Children Using an Online Child Helpline
Child helplines provide free, accessible, and confidential support for children suffering from issues such as violence and abuse. Helplines lack the barriers often associated with the use of many other health services; and for many children, the helpline is the first point of contact with any kind of child protection and an important venue to go to in times of socio-economic distress. For instance, more children attempt to call the helpline in ti…
Virtual Customer Service Agents
By performing tasks traditionally fulfilled by service personnel and having a humanlike appearance, virtual customer service agents bring classical service elements to the web, which may positively influence customer satisfaction through eliciting social responses and feelings of personalization. This paper sheds light on these dynamics by proposing and testing a model drawing upon the theories of implicit personality, social response, emotional …
The influence of online store beliefs on consumer online impulse buying
The effect of humor in electronic service encounters
The role of self- and group-efficacy in moderated group chat
Affective consumer responses in service encounters
Virtual Customer Service Agents
By performing tasks traditionally fulfilled by service personnel and having a humanlike appearance, virtual customer service agents bring classical service elements to the web, which may positively influence customer satisfaction through eliciting social responses and feelings of personalization. This paper sheds light on these dynamics by proposing and testing a model drawing upon the theories of implicit personality, social response, emotional …
Affective consumer responses in service encounters
Affective consumer responses in service encounters
The role of self- and group-efficacy in moderated group chat
The effect of humor in electronic service encounters
The influence of online store beliefs on consumer online impulse buying
Virtual Customer Service Agents
By performing tasks traditionally fulfilled by service personnel and having a humanlike appearance, virtual customer service agents bring classical service elements to the web, which may positively influence customer satisfaction through eliciting social responses and feelings of personalization. This paper sheds light on these dynamics by proposing and testing a model drawing upon the theories of implicit personality, social response, emotional …
An Empirical Investigation of Factors Affecting Perceived Quality and Well-Being of Children Using an Online Child Helpline
Child helplines provide free, accessible, and confidential support for children suffering from issues such as violence and abuse. Helplines lack the barriers often associated with the use of many other health services; and for many children, the helpline is the first point of contact with any kind of child protection and an important venue to go to in times of socio-economic distress. For instance, more children attempt to call the helpline in ti…
Texting at a Child Helpline
This study investigated the association between formal features, such as text volume, session length and duration, response latency, and waiting time, and the impact of counseling. The analysis was based on 603 text message counseling sessions at a child helpline and connected information about the formal features of the sessions and the effects on clients. The results showed that sessions characterized by more text volume from the counselor in e…
Legitimizing flying as usual in the climate crisis
An abstract is not available for this content so a preview has been provided. As you have access to this content, a full PDF is available via the ‘Save PDF’ action button.
Psychology (7 works) · Computer Science (5 works) · Business (4 works) · Marketing (4 works) · Social Psychology (4 works) · Social Psychology (4 works) · Customer Service Quality and Loyalty (3 works) · Digital Marketing and Social Media (3 works) · Service (business (3 works) · World Wide Web (3 works)