The effect of humor in electronic service encounters
Bibliographic Data
| ID | 11289808 |
|---|---|
| Authors | Willemijn Van Dolen (0000-0001-7768-6539, University of Amsterdam, corresponding author), Willemijn M van Dolen, Ko De Ruyter (0000-0002-1391-697X, Maastricht University), Sandra Streukens (0000-0002-2543-787X, Maastricht University) |
| Year | 2008 |
| Volume | 29 |
| Issue | 2 |
| Pages | 160-179 |
| Publication date | 2008-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Economic Psychology (JOURNAL) |
| Journal identifiers | ISSN: 0167-4870 • E-ISSN: 1872-7719 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.joep.2007.05.001 |
| OpenAlex | W2077750263 |
| Language | EN |
| Citations received | 2 |
| References cited | 46 |
Advertising · Business · Customer satisfaction · Outcome (game theory · Process (computing · Service (business · Computer Science · Digital Marketing and Social Media · Humor Studies and Applications · Impact of Technology on Adolescents · Psychology · Social Psychology · Marketing
Design and analysis
Hedonic and utilitarian motivations for online retail shopping behavior
Some New Thoughts on Conceptualizing Perceived Service Quality
Self-Service Technologies
The Impact of Humor in Advertising
E-satisfaction
An Influence of Positive Affect on Decision Making in Complex Situations
Differential Influences of Coping Humor and Humor Bias on Mood
Effects of Humor in Task-Oriented Human-Computer Interaction and Computer-Mediated Communication
The Performance of Humor in Computer-Mediated Communication
Affective consumer responses in service encounters
The Effectiveness of Humor in Persuasion
Consumer Response to Humor in Advertising
Positive affect facilitates creative problem solving
Influence of positive affect on the subjective utility of gains and losses
Humor and Aging Well
The Influence of Positive Affect on Variety Seeking Among Safe, Enjoyable Products
Two-factor Theory and Consumer Satisfaction
The Influence of Positive Mood on Brand Extension Evaluations
The Effects of Positive Mood on Memory
Procedural Justice, Outcome Favorability and Emotion
| Unique citing works | 2 |
|---|---|
| Citations per year | 0,13 |
| Citation span | 2011 - 2019 (9) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 2 |