E-satisfaction
An initial examination
Bibliographic Data
| ID | 23328169 |
|---|---|
| Authors | David M Szymanski (Texas A&M University, corresponding author), Richard T Hise (Texas A&M University) |
| Year | 2000 |
| Volume | 76 |
| Issue | 3 |
| Pages | 309-322 |
| Publication date | 2000-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Retailing (JOURNAL) |
| Journal identifiers | ISSN: 0022-4359 • E-ISSN: 1873-3271 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/s0022-4359(00)00035-x |
| OpenAlex | W2022727669 |
| Language | EN |
| Citations received | 66 |
| References cited | 12 |
Advertising · Business · Consumer satisfaction · Customer satisfaction · Perception · Product (mathematics) · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Psychology · Technology Adoption and User Behaviour
Behavioral Patterns of Stakeholders in Online Business in Bangladesh
Determinants of customer intentions for online shopping
Turismo y enogastronomía en tiempos de crisis
Customer satisfaction factors of mobile commerce in Korea
Convenience and Online Consumer Shopping Behavior
Customer Experience Creation
An Attitudinal Model of Technology-Based Self-Service
Service Quality Delivery through Web Sites
User acceptance of YouTube for procedural learning
Understanding customers' repeat purchase intentions in B2C e‐commerce
Use of Silk Road, the online drug marketplace, in the United Kingdom, Australia and the United States
The Measurement of Web-Customer Satisfaction
The impact of virtual reality (VR) technology on sport spectators' flow experience and satisfaction
Customer perceived value, satisfaction, and loyalty
eTailQ
The Shopping Behavior of International Students in Poland during Covid-19 Pandemic
A Systematic Review of the Changing Paradigm of Shifting Tendencies in Online Buying Author 1
A Critical Appraisal of Theories of Online Consumer Behaviour
Perception of entrepreneurs in the processes of innovation and digitization of the supply chain
Buyer Platform Experience (PLX) in Online Marketplaces
Impacts of mobile payment‐related attributes on consumers' repurchase intention
Website interactivity and processing
Exploring how student motivation relates to acceptance and participation in Moocs
Evaluating website quality
When it comes to Satisfaction … It depends
Consumer’s e-lifestyle and repurchase intention in online food ordering services
From reviews to results
Subscription of millet-based products
Predictores de la satisfacción de compra en e-retail
The Virtual Geographies of Retail Display
Influence of Product Class on Preference for Shopping on the Internet
Cross-National Differences in Website Appeal
Hispanics and Patronage Preferences for Shopping From the Internet
The influence of the Internet on destination satisfaction
Exploring the relationship between intentional and behavioral loyalty in the context of e-tailing
Customized logistics service and online shoppers’ satisfaction
Relationship between e-servicescape and purchase intention among heavy and light internet users
Internet entrepreneurship and “the sharing of information” in an Internet-of-Things context
Psychological elements explaining the consumer's adoption and use of a website recommendation system
Personal values’ influence on e‐shopping attitude and behaviour
Female online shoppers
Understanding customers' satisfaction and repurchase intentions
Antecedents of attitudes toward the website
Voluntourism sustainability
Examining the Factors Affecting Perceived Enjoyment and Usage Intention of Ubiquitous Tour Information Services
Perceptions of Functionality and Usability on Travel Websites
Post-adoption switching behavior for online service substitutes
El papel moderador del control de incertidumbre, la orientación a largo plazo y el individualismo en el efecto del riesgo percibido sobre la aceptación de un sitio web
The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons
Success Factors for Destination Marketing Web Sites
What drives the travel switching behavior of Chinese Generation Z consumers
ES-Qual model and customer satisfaction in online banking
Examining the Key Factors Affecting e-Service Quality of Small Online Apparel Businesses in Malaysia
The importance of websites for organic agri-food producers
Bibliometric analysis of the customer experience literature
A Critical Review of the E-Satisfaction Literature
A perceptual mapping of online travel agencies and preference attributes
Determinants of Chinese hotel customers’ e-satisfaction and purchase intentions
The development of an e-travel service quality scale
Personalisation–privacy paradox
Why do online tourists need sellers' ratings? Exploration of the factors affecting regretful tourist e-satisfaction
The effect of humor in electronic service encounters
The role of self- and group-efficacy in moderated group chat
Factors that influence purchase intentions in social commerce
College Learning From Classrooms to the Internet
Measuring Virtual Event Quality (VEQual)
| Unique citing works | 66 |
|---|---|
| Citations per year | 2,75 |
| Citation span | 2002 - 2026 (25) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 61 |