Anja Svejgaard Pors
Biographic Data
| ID | 168673 |
|---|---|
| NAME | Anja Svejgaard Pors |
| GIVEN NAMES | Anja Svejgaard |
| FAMILY NAME | Pors |
| SIGNATURE | PORS A S |
| AFFILIATIONS | University College Copenhagen |
| ORCID | 0000-0003-1616-9372 |
| VERIFIED | Yes |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 75 |
| WORKS AS AUTHOR | 7 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 5 |
Forpligtelser
Introduktion
Discretionary Responses in Frontline Encounters
Policy reforms of public service encounters often seek to control, delegate, or eliminate discretion at the frontline. In this article, we show that rather than eclipsing discretion, the technologies meant to standardize and optimize decision making in public service delivery introduce rough categorizations and scripts for action that make new types of discretionary responses and workarounds necessary. Here, accounts of street-level discretion as…
The Bureaucratic Ethos in Street-Level Work
Despite the centrality of bureaucracy to both the theory and the realities of street-level bureaucracy, street-level scholars have rarely engaged with the concept of bureaucracy as such. We argue that Weber’s perspective on bureaucracy represents an indispensable source that may help us align the theoretical foundation of street-level scholarship with its empirical findings and bring attention to aspects of street-level work that are often overlo…
Guest editorial
Street-level morality at the digital frontlines
Information and communication technology (ICT) has become increasingly important in public administration and street-level bureaucracy. As digital platforms replace traditional forms of contact between state and citizens, new professional dilemmas and tensions emerge. This article presents an ethnographic study of such tensions by focusing on citizen service centers in Denmark. Drawing on recent literature on moral agency, the analysis showcases …
Digital by default? A qualitative study of exclusion in digitalised welfare
Digitalisation reforms have become increasingly pervasive across European welfare agencies and public sector institutions. As welfare provision becomes premised on the use of digital technologies, often in the form of “self‐service” solutions, new demands are imposed on citizens, including already disadvantaged groups. Although existing research has showcased how digitalisation often reproduces existing lines of stratification, little to no work …
Becoming digital - passages to service in the digitized bureaucracy
Purpose- The purpose of this paper is to examine the impact of e-government reforms on street-level bureaucrats' professionalism and relation to citizens, thus demonstrating how the bureaucratic encounter unfolds in the digital era.Design/methodology/approach- The paper is based on an ethnographic study of frontline work at a citizen service centre in a Danish municipality, and draws on empirical material generated through observations, field not…
Street-level morality at the digital frontlines
Information and communication technology (ICT) has become increasingly important in public administration and street-level bureaucracy. As digital platforms replace traditional forms of contact between state and citizens, new professional dilemmas and tensions emerge. This article presents an ethnographic study of such tensions by focusing on citizen service centers in Denmark. Drawing on recent literature on moral agency, the analysis showcases …
Digital by default? A qualitative study of exclusion in digitalised welfare
Digitalisation reforms have become increasingly pervasive across European welfare agencies and public sector institutions. As welfare provision becomes premised on the use of digital technologies, often in the form of “self‐service” solutions, new demands are imposed on citizens, including already disadvantaged groups. Although existing research has showcased how digitalisation often reproduces existing lines of stratification, little to no work …
Becoming digital - passages to service in the digitized bureaucracy
Purpose- The purpose of this paper is to examine the impact of e-government reforms on street-level bureaucrats' professionalism and relation to citizens, thus demonstrating how the bureaucratic encounter unfolds in the digital era.Design/methodology/approach- The paper is based on an ethnographic study of frontline work at a citizen service centre in a Danish municipality, and draws on empirical material generated through observations, field not…
Discretionary Responses in Frontline Encounters
Policy reforms of public service encounters often seek to control, delegate, or eliminate discretion at the frontline. In this article, we show that rather than eclipsing discretion, the technologies meant to standardize and optimize decision making in public service delivery introduce rough categorizations and scripts for action that make new types of discretionary responses and workarounds necessary. Here, accounts of street-level discretion as…
The Bureaucratic Ethos in Street-Level Work
Despite the centrality of bureaucracy to both the theory and the realities of street-level bureaucracy, street-level scholars have rarely engaged with the concept of bureaucracy as such. We argue that Weber’s perspective on bureaucracy represents an indispensable source that may help us align the theoretical foundation of street-level scholarship with its empirical findings and bring attention to aspects of street-level work that are often overlo…
Becoming digital - passages to service in the digitized bureaucracy
Purpose- The purpose of this paper is to examine the impact of e-government reforms on street-level bureaucrats' professionalism and relation to citizens, thus demonstrating how the bureaucratic encounter unfolds in the digital era.Design/methodology/approach- The paper is based on an ethnographic study of frontline work at a citizen service centre in a Danish municipality, and draws on empirical material generated through observations, field not…
Digital by default? A qualitative study of exclusion in digitalised welfare
Digitalisation reforms have become increasingly pervasive across European welfare agencies and public sector institutions. As welfare provision becomes premised on the use of digital technologies, often in the form of “self‐service” solutions, new demands are imposed on citizens, including already disadvantaged groups. Although existing research has showcased how digitalisation often reproduces existing lines of stratification, little to no work …
Street-level morality at the digital frontlines
Information and communication technology (ICT) has become increasingly important in public administration and street-level bureaucracy. As digital platforms replace traditional forms of contact between state and citizens, new professional dilemmas and tensions emerge. This article presents an ethnographic study of such tensions by focusing on citizen service centers in Denmark. Drawing on recent literature on moral agency, the analysis showcases …
Guest editorial
Discretionary Responses in Frontline Encounters
Policy reforms of public service encounters often seek to control, delegate, or eliminate discretion at the frontline. In this article, we show that rather than eclipsing discretion, the technologies meant to standardize and optimize decision making in public service delivery introduce rough categorizations and scripts for action that make new types of discretionary responses and workarounds necessary. Here, accounts of street-level discretion as…
The Bureaucratic Ethos in Street-Level Work
Despite the centrality of bureaucracy to both the theory and the realities of street-level bureaucracy, street-level scholars have rarely engaged with the concept of bureaucracy as such. We argue that Weber’s perspective on bureaucracy represents an indispensable source that may help us align the theoretical foundation of street-level scholarship with its empirical findings and bring attention to aspects of street-level work that are often overlo…
Forpligtelser
Introduktion
Law (4 works) · Political science (4 works) · Sociology (4 works) · Bureaucracy (3 works) · Business (3 works) · Law (3 works) · Public Administration (3 works) · Public Administration (3 works) · Public Policy and Administration Research (3 works) · Public relations (3 works)