Cathy H C Hsu
Biographic Data
| ID | 1756570 |
|---|---|
| NAME | Cathy H C Hsu |
| GIVEN NAMES | Cathy H C |
| FAMILY NAME | Hsu |
| SIGNATURE | HSU C H C |
| AFFILIATIONS | Hong Kong Polytechnic University |
| ORCID | 0000-0002-7948-6802 |
| VERIFIED | Yes |
| TOTAL WORKS | 50 |
| TOTAL CITATIONS | 378 |
| AUTHOR COUNT | 49 |
| EDITOR COUNT | 1 |
| FIRST PUBLICATION YEAR | 1998 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 10 |
Tourist stereotype content and interaction in cross-cultural service encounters: The perspective of service providers
This study examines the stereotypes held by Italian tourism service providers regarding Chinese group tourists and how these stereotypes shape cross-cultural tourism service encounters. Utilising in-depth interviews, communication records, industry news analysis, and longitudinal observations, the research identifies novel dimensions, context-specific categories, and unique attributes of tourist stereotypes from the service providers’ perspective…
Calculating tourist sentiment ambivalence through aspect-level sentiment analysis: Infusing tourism domain knowledge into a pre-trained language model
Three decades of evolution: Key research trends in Tourism Management
Bridging research and real-world impact in tourism research
Integrating Community Ambivalence into Resident Sentiment Research
Resident sentiment and its ambivalence play important roles in maintaining the social sustainability of tourism development. The recent phenomenon of resident-tourist conflicts in some destinations clearly indicates problematic levels of resident sentiment and often reflects certain degrees of community ambivalence. Investigating resident sentiment in synthesis with community-level ambivalence can provide a nuanced understanding of the diversity …
Family Tourist Emotional Experience: Emotion-Generative and Regulatory Process
Family tourism has received much scholarly attention, but few studies have examined family tourists’ experience by viewing them as active agents that generate and regulate emotions. This study aims to disclose family tourists’ dynamic emotional experiences through probing into their emotion generative and regulatory process. An extended Chinese family taking a 6-day overseas trip was recruited and each member was interviewed multiple times throug…
Generative artificial intelligence in tourism management: An integrative review and roadmap for future research
A significant milestone: The publication of 100th volume
A frequently asked question: What is the preferred research method
A fine-tuned tourism-specific generative AI concept
How Covid-19 has changed tourists' behaviour
Gender and Tourism Sustainability
This book examines the relationship between gender and sustainability in tourism. Whilst an extensive body of work exists in the areas of gender and sustainability, these two fields of knowledge are seldom combined to examine tourism phenomena. When we look at the evolution of tourism, we see that sustainability has become an essential element in educational programmes, policy making and strategic considerations for organisations and destinations…
Proposing spacetime scale for space tourism economics
This research proposes the spacetime scale to derive a space tourism economic model based on the General Relativity Theory. The space curvature is considered in the economic model analogized to a physic theory to expand the horizons of tourism economics. The deductive reasoning and analogy methods were adopted to propose the spacetime scale for space tourism economics, accommodating the conventional economic models of near-flat space commodities …
Transforming Brand Identity to Hotel Performance: The Moderating Effect of Social Capital
Hotel performance is one of the core concerns for managers and investors. However, a clear pathway from investment in branding to hotel performance is scarce. To fill this research gap, the study aims to explore the effects of brand identity, physical facility quality, and brand equity on hotel performance; and to examine the moderating effect of social capital in the brand–performance transformation model in both international and domestic brand…
Research on user-generated photos in tourism and hospitality: A systematic review and way forward
Gender and tourism sustainability
It is long overdue for tourism research to move beyond the basic question of whether gender matters, because there is no humanity (or human phenomenon) without gender dimensions. Instead this article asks how does it matter? It does so by challenging tourism sustainability knowledges from the perspective of feminist epistemologies. It presents a broad and necessary conceptualization of gender which includes the spectrums of sex, sexuality, gender…
Love’ or ‘Hate’? TAM-guided Frameworks of Lecturers’ and Students’ Assessment of Online Teaching/Learning
The Covid-19 pandemic brought radical pedagogical shifts to global higher education. Online teaching/learning has become the mainstream under the context of the pandemic. Although vaccines have been increasingly provided and face-to-face teaching has resumed in some institutions, people are advised to adapt themselves to the changes under the new normal. Lecturers and students still need to be prepared for online teaching/learning in case of anot…
Urban travelers’ pro-environmental behaviors: Composition and role of pro-environmental contextual force
Principal–Agent Relationship Within a Cruise Supply Chain Model for China
Changes in travelers’ booking habits and the evolution of technology have come to threaten the existence of traditional travel agents (TAs). However, the cruise industry still relies heavily on TAs as its main distribution channel. A qualitative study was conducted to investigate the networks, relationships, and power distribution between cruise companies and TAs using a triangulation method via a tourism supply chain model. Principal–agent (P-A)…
Becoming managers – A narrative analysis of skill acquisition during hotel internships
This study explores skill acquisition during a six-month-long work-based hotel internship program. Specifically, it examines what skills are learned by interns, the succession of skill acquisition, and the extent to which interns are trained as future managers. Narrative analysis is conducted with 344 longitudinal work reflections of 21 interns from 12 upscale hotels. Three layers of learning outcomes are discovered. The acquisition of position-b…
Facial expressions versus words: Unlocking complex emotional responses of residents toward tourists
Tourist stereotype content: Dimensions and accessibility
A note from the new Editor-in-Chief
Self-drive tourism attributes: Influences on satisfaction and behavioural intention
Self-drive tourism differs from other types of tourism in many aspects, such as the importance of accessibility by roads and the attractiveness of multiple destinations along the way. Little research has investigated self-drive tourism attributes systematically. Moreover, the consequences of these attributes, namely, tourist satisfaction and post-visit behavioural intentions, have not been examined. This study aims to fill these gaps. The study i…
Feeling superior or deprived? Attitudes and underlying mentalities of residents towards Mainland Chinese tourists
Predicting behavioral intention of choosing a travel destination
Reconfiguring Chinese cultural values and their tourism implications
Mainland Chinese residents' perceptions and motivations of visiting Hong Kong: Evidence from focus group interviews
Focus groups were employed to identify Mainland Chinese residents' perceptions, motivations and perceived behavioral inhibitors of visiting Hong Kong. Three group discussions were conducted in Beijing and two groups in Guangzhou, with a total of 36 participants. Results showed that Mainland Chinese residents perceived Hong Kong mainly as a shopping destination. Accordingly, their most prominent visitation motivation to Hong Kong was shopping. Oth…
A model of senior tourism motivations—Anecdotes from Beijing and Shanghai
Feeling superior or deprived? Attitudes and underlying mentalities of residents towards Mainland Chinese tourists
A fine-tuned tourism-specific generative AI concept
Dyadic consensus on family vacation destination selection
Urban travelers’ pro-environmental behaviors: Composition and role of pro-environmental contextual force
Tourist stereotype content: Dimensions and accessibility
Developing and validating a riverboat gaming impact scale
Volitional degrees of gambling behaviors
Facial expressions versus words: Unlocking complex emotional responses of residents toward tourists
Self-drive tourism attributes: Influences on satisfaction and behavioural intention
Self-drive tourism differs from other types of tourism in many aspects, such as the importance of accessibility by roads and the attractiveness of multiple destinations along the way. Little research has investigated self-drive tourism attributes systematically. Moreover, the consequences of these attributes, namely, tourist satisfaction and post-visit behavioural intentions, have not been examined. This study aims to fill these gaps. The study i…
Projected Images of Major Chinese Outbound Destinations
This study aimed to explore the projected images of major outbound destinations based on popular travel magazines in China. Travel articles on Hong Kong, Macau, Japan, South Korea, Vietnam and Taiwan from 2006 to 2008 were content analyzed. Japan was reported on most, and the projected images of the six destinations are dominated by leisure and recreation, and culture, history and art. Correspondence analysis was used to examine relationships bet…
Generative artificial intelligence in tourism management: An integrative review and roadmap for future research
Ride on the Gaming Boom: How Can Hong Kong, Macau and Zhuhai Join Hands to Develop Tourism in the Region
Macau's gaming boom and the planned construction of the Hong Kong, Macau and Zhuhai (HMZ) Bridge present good opportunities for the three destinations to develop tourism. However, developing tourism without regional coordination and collaboration could result in overcapacity and cut-throat competition, and dampen the healthy growth of tourism in the region. This study investigated the HMZ tourism cooperation issue by conducting in-depth interview…
Profiling Asian and Western family independent travelers (Fits): An exploratory study
This study explored perceptual and behavioral differences in service quality, satisfaction, and intention to revisit between Asian and Western family independent travelers (FITs) and to profile each group by its demographic and vacation characteristics as well as its family vacation decision‐making modes. Qualified FITs (n = 183) from seven major source markets were interviewed in the departure lounge at the Hong Kong International Airport. Resul…
A frequently asked question: What is the preferred research method
Riverboat casinos’ impact on host communities: Comments from business owners and residents
A qualitative component was incorporated in a gaming impact study to explore how business owners and residents make sense of their lives and experiences with the presence of a riverboat casino in their community. Data collected were categorized to summarize their perceptions on the effect of riverboat casinos on their businesses, their lives, and the community. Most respondents’ comments represented a balanced view of the casinos’ influence. Incr…
How Covid-19 has changed tourists' behaviour
Calculating tourist sentiment ambivalence through aspect-level sentiment analysis: Infusing tourism domain knowledge into a pre-trained language model
Comparing Motivations and Intentions of Potential Cruise Passengers from Different Demographic Groups: The Case of China
The cruise industry is the fastest growing leisure market in the world. As an essential component, the cruise market in China has been growing rapidly over recent years with the introduction of favorable government policies, new cruise terminals, and increased cruise awareness of customers. Unfortunately, only a few studies have investigated the perceptions of Mainland Chinese consumers toward such an industry. Hence, by adopting qualitative and …
Tourist Behaviour: Themes and Conceptual Schemes
Residents’ opinions on gaming activities and the legalization of soccer betting
Many Asian countries have an active gaming industry yet limited published information about the industry's development, operation, impact, or resident opinions is available. The purposes of this study were to examine residents’ opinions on various forms of gaming and to identify factors influencing their support for legalized soccer betting. Telephone interviews were undertaken with 449 Hong Kong residents. Respondents’ opinions were divided on m…
Pacific Rim: The forefront of international tourism”: Report on the 1997 conference of the international society of travel and tourism educators (ISTTE)
The 1997 conference of the International Society of Travel and Tourism Educators (ISTTE) was held from October 23–26, 1997 in San Diego, California, USA. More than 150 travel and tourism educators and industry professionals gathered at the Mission Valley Hilton Hotel to attend the society's ninth annual event. Delegates represented over 80 tow‐ and four‐ year colleges and universities, private travel schools, and high school in Australia, Canada,…
Riverboat casinos’ impact on host communities: Comments from business owners and residents
A qualitative component was incorporated in a gaming impact study to explore how business owners and residents make sense of their lives and experiences with the presence of a riverboat casino in their community. Data collected were categorized to summarize their perceptions on the effect of riverboat casinos on their businesses, their lives, and the community. Most respondents’ comments represented a balanced view of the casinos’ influence. Incr…
Volitional degrees of gambling behaviors
Developing and validating a riverboat gaming impact scale
Residents’ opinions on gaming activities and the legalization of soccer betting
Many Asian countries have an active gaming industry yet limited published information about the industry's development, operation, impact, or resident opinions is available. The purposes of this study were to examine residents’ opinions on various forms of gaming and to identify factors influencing their support for legalized soccer betting. Telephone interviews were undertaken with 449 Hong Kong residents. Respondents’ opinions were divided on m…
Profiling Asian and Western family independent travelers (Fits): An exploratory study
This study explored perceptual and behavioral differences in service quality, satisfaction, and intention to revisit between Asian and Western family independent travelers (FITs) and to profile each group by its demographic and vacation characteristics as well as its family vacation decision‐making modes. Qualified FITs (n = 183) from seven major source markets were interviewed in the departure lounge at the Hong Kong International Airport. Resul…
Tourism and China's development: Policies, regional economic growth and ecotourism
Theory of Planned Behavior: Potential Travelers from China
Tourist behavior theories have been the focus of research in many tourism studies, but how travelers’ behavioral intention in choosing a travel destination is developed has rarely been investigated. This study tested the fit of the theory of planned behavior (TPB) with potential travelers from Mainland China to Hong Kong as the sample (n = 328). Results showed that data fitted the TPB model moderately well and explained respondents’traveling inte…
Mainland Chinese residents' perceptions and motivations of visiting Hong Kong: Evidence from focus group interviews
Focus groups were employed to identify Mainland Chinese residents' perceptions, motivations and perceived behavioral inhibitors of visiting Hong Kong. Three group discussions were conducted in Beijing and two groups in Guangzhou, with a total of 36 participants. Results showed that Mainland Chinese residents perceived Hong Kong mainly as a shopping destination. Accordingly, their most prominent visitation motivation to Hong Kong was shopping. Oth…
Dyadic consensus on family vacation destination selection
Predicting behavioral intention of choosing a travel destination
Negative Word-of-Mouth Communication Intention: An Application of the Theory of Planned Behavior
The current research employed the Theory of Planned Behavior as a theoretical foundation to test the antecedents of negative word-of-mouth (WOM) communication intention. The hypothesized model proposed that attitude, subjective norm, and perceived behavioral control were associated with the negative WOM communication. The data and hypotheses were examined using structural equation modeling (SEM) by AMOS. Results from the maximum likelihood estima…
Tourist Behaviour: Themes and Conceptual Schemes
A model of senior tourism motivations—Anecdotes from Beijing and Shanghai
Expectation, Motivation, and Attitude: A Tourist Behavioral Model
This study focuses on the previsit stage of tourists by modeling the behavioral process incorporating expectation, motivation, and attitude in the context of Chinese outbound travelers. An expectation, motivation, and attitude (EMA) model is proposed based on a comprehensive literature review. An instrument is developed based on previous tourism and marketing studies as well as focus groups to measure the variables in the EMA model. Data are coll…
Effects of Travel Motivation, Past Experience, Perceived Constraint, and Attitude on Revisit Intention
This study developed and tested a structural model in examining the effects of mainland Chinese visitors' travel motivation, past experience, perceived constraint, and attitude on their intention of revisiting Hong Kong. Data were collected through telephone interviews ( n = 501) in Beijing and analyzed using structural equation modeling. Findings indicate that one of travel motivation's underlying dimensions, shopping, positively affected Beijin…
Tour Guide Performance and Tourist Satisfaction: A Study of the Package Tours in Shanghai
This study examines tour guide performance and its relationship with tourist satisfaction in the context of package tours in Shanghai. A multilayer framework of tourist satisfaction in the package tour context is proposed. Tourist satisfaction was conceptualized to include three aspects/layers: satisfaction with guiding service, satisfaction with tour services, and satisfaction with the overall tour experience. Tour guide performance was found to…
The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction
While the role of customer-to-customer (C2C) interaction in shaping service experience has been recognized in the services marketing literature, empirical examination of this issue is limited. Similarly, investigation of tourists’ social contacts has mainly focused on the tourist—local community and tourist—service personnel dyads, while much less is known about tourist-to-tourist interactions. To fill this knowledge gap, this study has examined …
An Extension of the Theory of Planned Behavior Model for Tourists
The sufficiency of theory of planned behavior (TPB) is still being questioned although the model was validated in predicting a wide range of intentions and behaviors. Based on a comprehensive literature review, an extended TPB model of tourists was proposed to investigate relations among constructs of the model with the addition of motivation and actual behavior. An instrument was developed based on previous tourism and marketing studies as well …
Ride on the Gaming Boom: How Can Hong Kong, Macau and Zhuhai Join Hands to Develop Tourism in the Region
Macau's gaming boom and the planned construction of the Hong Kong, Macau and Zhuhai (HMZ) Bridge present good opportunities for the three destinations to develop tourism. However, developing tourism without regional coordination and collaboration could result in overcapacity and cut-throat competition, and dampen the healthy growth of tourism in the region. This study investigated the HMZ tourism cooperation issue by conducting in-depth interview…
Projected Images of Major Chinese Outbound Destinations
This study aimed to explore the projected images of major outbound destinations based on popular travel magazines in China. Travel articles on Hong Kong, Macau, Japan, South Korea, Vietnam and Taiwan from 2006 to 2008 were content analyzed. Japan was reported on most, and the projected images of the six destinations are dominated by leisure and recreation, and culture, history and art. Correspondence analysis was used to examine relationships bet…
The Routledge Handbook of Tourism Research
Part 1: Foundations for Tourism Research 1. An Outline of the History of Tourism Theory: Source Material (for Future Research) 2. Modern Mass Tourism in China: Some Theoretical Issues 3. Remodelling the Language of Tourism: From Monologue to Dialogue and Trialogue 4. Researching Tourism Distribution 5. To International Tourism: An Exploration of Issues in Five APEC Economies Part 2: Implications for Destination Management 6. Assessing the Impact …
Brand Evaluation of Foreign versus Domestic Luxury Hotels by Chinese Travelers
Studies have shown that consumers in emerging markets, when compared with counterparts in developed markets, have more favorable performance evaluations of, and behavioral intention for, products imported from developed markets. On the other hand, there is growing evidence suggesting that foreign brands are not necessarily preferred, and Western products have declined in symbolic value in China. Since almost all prior research has occurred in the…
Comparing Motivations and Intentions of Potential Cruise Passengers from Different Demographic Groups: The Case of China
The cruise industry is the fastest growing leisure market in the world. As an essential component, the cruise market in China has been growing rapidly over recent years with the introduction of favorable government policies, new cruise terminals, and increased cruise awareness of customers. Unfortunately, only a few studies have investigated the perceptions of Mainland Chinese consumers toward such an industry. Hence, by adopting qualitative and …
Reconfiguring Chinese cultural values and their tourism implications
Tourism (37 works) · Diverse Aspects of Tourism Research (32 works) · Geography (27 works) · Psychology (27 works) · Business (24 works) · Marketing (20 works) · Advertising (16 works) · Political science (16 works) · Digital Marketing and Social Media (15 works) · Social Psychology (14 works)