Mark Rouncefield
Biographic Data
| ID | 210032 |
|---|---|
| NAME | Mark Rouncefield |
| GIVEN NAMES | Mark |
| FAMILY NAME | Rouncefield |
| SIGNATURE | ROUNCEFIELD M |
| AFFILIATIONS | Lancaster University |
| ORCID | 0000-0003-4301-8393 |
| VERIFIED | Yes |
| TOTAL WORKS | 32 |
| TOTAL CITATIONS | 29 |
| AUTHOR COUNT | 30 |
| EDITOR COUNT | 2 |
| FIRST PUBLICATION YEAR | 1995 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 3 |
Everyday Diagnostic Work in the Histopathology Lab
In this paper we present an ethnographic study of the work of histopathologists as they grapple with the twin innovations of transitioning to digital biopsy images and the prospective adoption of an AI-based clinical decision support system (CDSS). We explore how they are adapting to the former and their expectations of the latter. The study’s ethnomethodologically-informed ethnography approach brings to light some key issues regarding the nature…
Ethnography, CSCW and Ethnomethodology
This paper documents some details and some examples of the influence of ethnomethodological work in the fieldwork tradition associated with European CSCW; in particular what has been termed ‘ethnomethodologically informed ethnography’. In so doing, we do not wish to downplay other perspectival and methodological contributions but to simply suggest that much of the ethnomethodological work that was done in the UK during the early development of CS…
Ethnomethodology at Work
Telecare Call Centre Work and Ageing in Place
We report findings from a study of call centre staff working to deliver a telecare service designed to enable older people to ‘age in place’. We show the steps they routinely take to produce a care system on behalf of their clients and their families that is both workable within the constraints of available resources and fit-for-purpose. In doing so, we have seen how call centre staff share with one another their experiences and solutions to prob…
Ethnography as Cultural Theory
Deconstructing Ethnography
Interactional Order and Constructed Ways of Seeing with Touchless Imaging Systems in Surgery
The Day-to-Day Co-Production of Ageing in Place
We report findings from a study that set out to explore the experience of older people living with assisted living technologies and care services. We find that successful 'ageing in place' is socially and collaboratively accomplished - 'co-produced' - day-to-day by the efforts of older people, and their formal and informal networks of carers (e.g. family, friends, neighbours). First, we reveal how 'bricolage' allows care recipients and family mem…
The Athene Project
The International Journal of Integrated Care (IJIC) is an online, open-access, peer-reviewed scientific journal that publishes original articles in the field of integrated care on a continuous basis.IJIC has an Impact Factor of 5.120 (2020 JCR, received in June 2021)The IJIC 20th Anniversary Issue was published in 2021
Ethnomethodology at Play
New visual technologies
New Visual Mobilities 5. Ron Herrema: The experience of photologging: global mechanisms and local interactions 6. Andrea Capstick: Travels with a Flipcam: bringing the community to people with dementia in a day
Agile Project Management
Ethnomethodology at work
Acknowledging Differences for Design
This paper explores links between ethnographic approaches, technology design and use and values and beliefs. We document recent empirical work on the use of photographs amongst Chinese families; pointing to some differences with previous empirical studies from predominantly Western cultures and tentatively linking Chinese photo work to rather broader cultural values that may develop some 'sensitivities' for design. For some time ethnography has b…
Configuring User-designer Relations Interdisciplinary Perspectives
Testing in the Wild
How Can I Help You? Call Centres, Classification Work and Coordination
Special Issue
Trust in Technology
This book encapsulates some work done in the DIRC project concerned with trust and responsibility in socio-technical systems. It brings together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings. Computer systems can only bring about their purported benefits if functionality, users and usabil…
Developing Digital Records
Leadership Refrains
This article considers issues of leadership and leadership development by reflecting on the notion of the refrain as pattern. Drawing on our research of leadership within UK further education (FE) we examine how tracing ‘patterns of leadership’ can provide an insight into the practical accomplishment of leadership in FE as everyday ‘ordinary’ work. In an era of increased change and uncertainty about the character of leadership within the sector, …
Fieldwork And Ethnography
The anti‐social model of disability
Social theories are usually developed to enable a clearer understanding of a situation or problem. The 'Social Model' in various forms is currently the dominant model for researching disability, addressing disability from within a socio‐political framework that draws substantially on a 'social constructionist' perspective. This article critiques some of the core sociological assumptions of the Social Model, questioning what 'work' this kind of th…
Depending on digital design
This paper documents work from the EPSRC ‘EQUATOR’ and Dependability Interdisciplinary Research Collaboration on Computer Based Systems (DIRC) concerned with the appropriate design of dependable assistive technology to enable older and disabled people to maintain a quality of life within their own homes. Technology, especially so‐called ‘smart home’ technology, can only be used to assist people if it is effectively designed. Designers are therefo…
Making the Organization Come Alive
Organizations have increasingly been seeking to interact with their customers using more "remote channels" such as telephone and computer-based technologies. This process has been a part of dramatic technological upheavals as technology enters into customer interactions. This article examines examples of this changing relationship, documenting the role of technology in delivering banking services over remote channels. We present details from two …
The anti‐social model of disability
Social theories are usually developed to enable a clearer understanding of a situation or problem. The 'Social Model' in various forms is currently the dominant model for researching disability, addressing disability from within a socio‐political framework that draws substantially on a 'social constructionist' perspective. This article critiques some of the core sociological assumptions of the Social Model, questioning what 'work' this kind of th…
Fieldwork And Ethnography
Some ’real’ problems of ’virtual’ organisation
This paper presents an ethnographic study of organisational change in a retail bank considering issues surrounding the supposed emergence of the ’virtual organisation’. It outlines emerging problems in organisational work as a consequence of the shift toward ’virtuality’ and questions the explanatory value of such theoretical stances
Leadership Refrains
This article considers issues of leadership and leadership development by reflecting on the notion of the refrain as pattern. Drawing on our research of leadership within UK further education (FE) we examine how tracing ‘patterns of leadership’ can provide an insight into the practical accomplishment of leadership in FE as everyday ‘ordinary’ work. In an era of increased change and uncertainty about the character of leadership within the sector, …
Depending on digital design
This paper documents work from the EPSRC ‘EQUATOR’ and Dependability Interdisciplinary Research Collaboration on Computer Based Systems (DIRC) concerned with the appropriate design of dependable assistive technology to enable older and disabled people to maintain a quality of life within their own homes. Technology, especially so‐called ‘smart home’ technology, can only be used to assist people if it is effectively designed. Designers are therefo…
Acknowledging Differences for Design
This paper explores links between ethnographic approaches, technology design and use and values and beliefs. We document recent empirical work on the use of photographs amongst Chinese families; pointing to some differences with previous empirical studies from predominantly Western cultures and tentatively linking Chinese photo work to rather broader cultural values that may develop some 'sensitivities' for design. For some time ethnography has b…
Representing knowledge
Against the backdrop of discussions about the 'Information Society', the 'Informational Economy' and the role of IT in realizing organizational change we examine how representations of 'organizational knowledge' are constructed and used in work settings. We do this through the explication of ethnographic materials that detail the realization and use of Management Information (MI) in a major UK retail bank undergoing massive organizational change.…
Working with “constant interruption”
Ethnographic studies of CSCW have often seemed to involve the investigation of relatively large-scale and highly specific systems, consequently ignoring the small office within which many people spend much of their working lives and which is a major site for the introduction and implementation of IT. This paper is concerned with a “quick and dirty ” ethnographic study of a small office that was considering the introduction of greater levels of IT…
Working with “constant interruption”
Ethnographic studies of CSCW have often seemed to involve the investigation of relatively large-scale and highly specific systems, consequently ignoring the small office within which many people spend much of their working lives and which is a major site for the introduction and implementation of IT. This paper is concerned with a “quick and dirty ” ethnographic study of a small office that was considering the introduction of greater levels of IT…
Evaluating groupware in a business environment
No abstract available
Never mind the ethno' stuff, what does all this mean and what do we do now
article Free Access Share on Never mind the ethno' stuff, what does all this mean and what do we do now: ethnography in the commercial world Authors: Steve Blythin NatWest Bank Plc. Network Strategy & Development, London NatWest Bank Plc. Network Strategy & Development, LondonView Profile , Mark Rouncefield Lancaster Univ., Lancaster Lancaster Univ., LancasterView Profile , John A. Hughes Lancaster Univ., Lancaster Lancaster Univ., LancasterView …
Some ’real’ problems of ’virtual’ organisation
This paper presents an ethnographic study of organisational change in a retail bank considering issues surrounding the supposed emergence of the ’virtual organisation’. It outlines emerging problems in organisational work as a consequence of the shift toward ’virtuality’ and questions the explanatory value of such theoretical stances
Home technology systems
This paper considers the design of technology in domestic, or home, settings. The systems themselves have become increasingly complex and the need for dependable systems correspondingly important. The design problem is concerned less with the creation of new technical artefacts than with their effective configuration and integration. Inadequate understanding of the lived reality of use and user needs is often responsible for lack of dependability…
Representing knowledge
Against the backdrop of discussions about the 'Information Society', the 'Informational Economy' and the role of IT in realizing organizational change we examine how representations of 'organizational knowledge' are constructed and used in work settings. We do this through the explication of ethnographic materials that detail the realization and use of Management Information (MI) in a major UK retail bank undergoing massive organizational change.…
Making the Organization Come Alive
Organizations have increasingly been seeking to interact with their customers using more "remote channels" such as telephone and computer-based technologies. This process has been a part of dramatic technological upheavals as technology enters into customer interactions. This article examines examples of this changing relationship, documenting the role of technology in delivering banking services over remote channels. We present details from two …
Making a Case in Medical Work
The anti‐social model of disability
Social theories are usually developed to enable a clearer understanding of a situation or problem. The 'Social Model' in various forms is currently the dominant model for researching disability, addressing disability from within a socio‐political framework that draws substantially on a 'social constructionist' perspective. This article critiques some of the core sociological assumptions of the Social Model, questioning what 'work' this kind of th…
Depending on digital design
This paper documents work from the EPSRC ‘EQUATOR’ and Dependability Interdisciplinary Research Collaboration on Computer Based Systems (DIRC) concerned with the appropriate design of dependable assistive technology to enable older and disabled people to maintain a quality of life within their own homes. Technology, especially so‐called ‘smart home’ technology, can only be used to assist people if it is effectively designed. Designers are therefo…
Fieldwork And Ethnography
Trust in Technology
This book encapsulates some work done in the DIRC project concerned with trust and responsibility in socio-technical systems. It brings together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings. Computer systems can only bring about their purported benefits if functionality, users and usabil…
Developing Digital Records
Leadership Refrains
This article considers issues of leadership and leadership development by reflecting on the notion of the refrain as pattern. Drawing on our research of leadership within UK further education (FE) we examine how tracing ‘patterns of leadership’ can provide an insight into the practical accomplishment of leadership in FE as everyday ‘ordinary’ work. In an era of increased change and uncertainty about the character of leadership within the sector, …
How Can I Help You? Call Centres, Classification Work and Coordination
Special Issue
Configuring User-designer Relations Interdisciplinary Perspectives
Testing in the Wild
Acknowledging Differences for Design
This paper explores links between ethnographic approaches, technology design and use and values and beliefs. We document recent empirical work on the use of photographs amongst Chinese families; pointing to some differences with previous empirical studies from predominantly Western cultures and tentatively linking Chinese photo work to rather broader cultural values that may develop some 'sensitivities' for design. For some time ethnography has b…
New visual technologies
New Visual Mobilities 5. Ron Herrema: The experience of photologging: global mechanisms and local interactions 6. Andrea Capstick: Travels with a Flipcam: bringing the community to people with dementia in a day
Agile Project Management
Ethnomethodology at work
The Athene Project
The International Journal of Integrated Care (IJIC) is an online, open-access, peer-reviewed scientific journal that publishes original articles in the field of integrated care on a continuous basis.IJIC has an Impact Factor of 5.120 (2020 JCR, received in June 2021)The IJIC 20th Anniversary Issue was published in 2021
Ethnomethodology at Play
Interactional Order and Constructed Ways of Seeing with Touchless Imaging Systems in Surgery
Computer Science (22 works) · Engineering (20 works) · Sociology (17 works) · Work (physics (13 works) · Information Systems Theories and Implementation (11 works) · Knowledge management (11 works) · Epistemology (9 works) · Business (8 works) · Ethnography (8 works) · Political science (8 works)