Representing knowledge

Instances of Management Information

Bibliographic Data

ID5610320
AuthorsJohn A Hughes (Lancaster University), Mark Rouncefield (0000-0003-4301-8393), Peter Tolmie (0000-0003-2548-2125, Xerox (France))
Year2002
Volume53
Issue2
Pages221-238
Publication date2002-06-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueBritish Journal of Sociology (JOURNAL)
Journal identifiersISSN: 0007-1315 • E-ISSN: 1468-4446
PublisherWiley (PUBLISHER • GB)
DOI10.1080/00071310220133313
PMID12171610
OpenAlexW2020951355
LanguageEN
Citations received2
References cited8

Against the backdrop of discussions about the 'Information Society', the 'Informational Economy' and the role of IT in realizing organizational change we examine how representations of 'organizational knowledge' are constructed and used in work settings. We do this through the explication of ethnographic materials that detail the realization and use of Management Information (MI) in a major UK retail bank undergoing massive organizational change. We focus in particular on explicating how existing metric information was drawn upon to construct a representation of the work of the bank for those involved in managing that work. Systems designers have been increasingly interested in offering ways of conceptualizing the problem of 'knowledge' with a view to embedding these properties in systems. In the quest to develop representations of procedural knowledge to support work we argue that it is first necessary to understand how representations are actually created and used in work to support existing work practices

Construct (python library · Epistemology · Explication · Focus (optics · Information system · Knowledge management · Political science · Representation (politics · Sociology · Work (physics · Competitive and Knowledge Intelligence · Computer Science · Engineering · Information Systems Theories and Implementation · Innovation and Knowledge Management

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