Johanna Woydack
Biographic Data
| ID | 213194 |
|---|---|
| NAME | Johanna Woydack |
| GIVEN NAMES | Johanna |
| FAMILY NAME | Woydack |
| SIGNATURE | WOYDACK J |
| AFFILIATIONS | Vienna University of Economics and Business |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 12 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2016 |
| LATEST PUBLICATION YEAR | 2020 |
| H-INDEX | 1 |
Affordances for language learning in a call centre
Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script
Call centres have been widely criticised as standardised workplaces, and the imposition of calling scripts is often characterised as dehumanising and deskilling. But these accounts lack close analysis of how scripts are actually produced, taken up, and used by call-centre workers, and they are generally locked into dualistic analyses of control and resistance. In contrast, this article combines long-term ethnography with transcontextual analysis …
Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script
Call centres have been widely criticised as standardised workplaces, and the imposition of calling scripts is often characterised as dehumanising and deskilling. But these accounts lack close analysis of how scripts are actually produced, taken up, and used by call-centre workers, and they are generally locked into dualistic analyses of control and resistance. In contrast, this article combines long-term ethnography with transcontextual analysis …
Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script
Call centres have been widely criticised as standardised workplaces, and the imposition of calling scripts is often characterised as dehumanising and deskilling. But these accounts lack close analysis of how scripts are actually produced, taken up, and used by call-centre workers, and they are generally locked into dualistic analyses of control and resistance. In contrast, this article combines long-term ethnography with transcontextual analysis …
Affordances for language learning in a call centre
Computer Science (2 works) · Emotional Labor in Professions (2 works) · Language, Discourse, Communication Strategies (2 works) · Linguistics (2 works) · Psychology (2 works) · Scripting language (2 works) · Sociology (2 works) · Adaptation (eye) (1 works) · Affordance (1 works) · Agency (philosophy) (1 works)