Diane Burns
Biographic Data
| ID | 307308 |
|---|---|
| NAME | Diane Burns |
| GIVEN NAMES | Diane |
| FAMILY NAME | Burns |
| SIGNATURE | BURNS D |
| AFFILIATIONS | University of East Anglia |
| ORCID | 0000-0002-2011-9127 |
| VERIFIED | Yes |
| TOTAL WORKS | 14 |
| TOTAL CITATIONS | 40 |
| AUTHOR COUNT | 14 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 1996 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 4 |
How the care workforce navigates the digital ‘skills gap’
We show a disconnect between the assumptions made in policy discourse and the practicalities and variations in how workers adapt, apply, and develop skills. We also explore the importance of peer support, albeit hindered by time constraints and sometimes overly relying on individual workers. In addition, the paper highlights the importance of understanding how new technology adoption can be stymied by the design of the technology itself, rather t…
Technology and homecare in the UK
UK policy discourse presents technology as a solution to challenges facing care services, including issues of quality and the mismatch between care workforce supply and demand. This discourse characterises technology as 'transformative', homogenous and wholly positive for care delivery, eliding the diversity of digital devices and systems and their varied uses. Our paper draws on data gathered through 34 interviews with care sector stakeholders a…
Is it time for job quality? Conceptualising temporal arrangements in new models of homecare
Time is a key organising principle in the formal provision of care to older people in their own homes. It is used when delivering homecare services, calculating fees and care staff's pay entitlement. Research in the UK highlights how the predominant service model of compartmentalising care into pre-defined tasks, delivered in strictly scheduled time-based units, offers poor quality jobs, characterised by low pay, insecure and tightly controlled w…
Innovation in UK independent homecare services
Measurement effects in decision‐making
When participants are shown a series of stimuli, their responses differ depending on whether they respond after each stimulus or only at the end of the series, in what we call a measurement effect. These effects have received paltry attention compared with more well‐known order effects and pose a unique challenge to theories of decision‐making. In a series of two preregistered experiments, we consistently find measurement effects such that respon…
An old task in new clothes
Negotiating and valuing spaces
Digging deep
Organisational culture of institutions providing care for older people is increasingly recognised as influential in the quality of care provided. There is little research, however, that specifically examines the processes of care home culture and how these may be associated with quality of care. In this paper we draw from an empirical study carried out in the United Kingdom (UK) investigating the relationship between care home culture and residen…
How Financial Cutbacks Affect the Quality of Jobs and Care for the Elderly
Based on case studies in 12 nursing homes in the United Kingdom, the authors illustrate how financial cutbacks affect job quality and the quality of care. The dimensions of job quality that suffered most were those directly related to the ability of workers to provide care: reductions in staffing, longer working hours, and work intensification. Cuts to labor costs eroded the quality of workers' jobs in all 12 homes but with two differential outco…
Wicked problems or wicked people? Reconceptualising institutional abuse
Institutional abuse is a global issue, sometimes ascribed to the behaviour of a few wicked people. It persists despite regulatory measures, interventions from enforcement and protection agencies, organisational policies and procedures. Therefore, the accurate recognition and early detection of abuse and taking corresponding steps to deal with perpetrators are critical elements in protecting vulnerable people who live in institutions. However, res…
Practices of citizenship
Currently, public notions of community, work and family are enmeshing with concepts of citizenship to reconstruct various contexts and foundations for welfare reform in the UK. More specifically, paid work has become central to notions of ‘good’ citizenship, ‘good’ parenting and ‘strong’ communities within debates about welfare reform. This has the effect of re-defining parenting as a non-working activity. Consequently, single mothers who claim w…
Feminism, Psychology and Social Policy
Dominant ideologies of motherhood, reproduction and the family powerfully pervade public policies and are perhaps influential enough to define aspects of everyday life. Ideology and how best to challenge it therefore constitute important issues for psychology, social policy and feminism. In this article I argue for a feminist psychology of resistance that departs from a feminist critique of mainstream psychology or academic politics based on voic…
Happy Families
FOR THOSE OF US who have been following how lone parents are represented in media and political debates over the last few years, the shift was all too apparent. By Spring 1997, the political scapegoating of single mothers as being responsible for tearing apart the moral fabric of society had become less frequent; tabloid headlines which screamed 'family breakdown', 'scroungers' and 'welfare benefit crisis' appeared less often; and many politician…
Attitude towards tourism development
How Financial Cutbacks Affect the Quality of Jobs and Care for the Elderly
Based on case studies in 12 nursing homes in the United Kingdom, the authors illustrate how financial cutbacks affect job quality and the quality of care. The dimensions of job quality that suffered most were those directly related to the ability of workers to provide care: reductions in staffing, longer working hours, and work intensification. Cuts to labor costs eroded the quality of workers' jobs in all 12 homes but with two differential outco…
Negotiating and valuing spaces
Digging deep
Organisational culture of institutions providing care for older people is increasingly recognised as influential in the quality of care provided. There is little research, however, that specifically examines the processes of care home culture and how these may be associated with quality of care. In this paper we draw from an empirical study carried out in the United Kingdom (UK) investigating the relationship between care home culture and residen…
Wicked problems or wicked people? Reconceptualising institutional abuse
Institutional abuse is a global issue, sometimes ascribed to the behaviour of a few wicked people. It persists despite regulatory measures, interventions from enforcement and protection agencies, organisational policies and procedures. Therefore, the accurate recognition and early detection of abuse and taking corresponding steps to deal with perpetrators are critical elements in protecting vulnerable people who live in institutions. However, res…
Is it time for job quality? Conceptualising temporal arrangements in new models of homecare
Time is a key organising principle in the formal provision of care to older people in their own homes. It is used when delivering homecare services, calculating fees and care staff's pay entitlement. Research in the UK highlights how the predominant service model of compartmentalising care into pre-defined tasks, delivered in strictly scheduled time-based units, offers poor quality jobs, characterised by low pay, insecure and tightly controlled w…
Feminism, Psychology and Social Policy
Dominant ideologies of motherhood, reproduction and the family powerfully pervade public policies and are perhaps influential enough to define aspects of everyday life. Ideology and how best to challenge it therefore constitute important issues for psychology, social policy and feminism. In this article I argue for a feminist psychology of resistance that departs from a feminist critique of mainstream psychology or academic politics based on voic…
Technology and homecare in the UK
UK policy discourse presents technology as a solution to challenges facing care services, including issues of quality and the mismatch between care workforce supply and demand. This discourse characterises technology as 'transformative', homogenous and wholly positive for care delivery, eliding the diversity of digital devices and systems and their varied uses. Our paper draws on data gathered through 34 interviews with care sector stakeholders a…
Attitude towards tourism development
Attitude towards tourism development
Happy Families
FOR THOSE OF US who have been following how lone parents are represented in media and political debates over the last few years, the shift was all too apparent. By Spring 1997, the political scapegoating of single mothers as being responsible for tearing apart the moral fabric of society had become less frequent; tabloid headlines which screamed 'family breakdown', 'scroungers' and 'welfare benefit crisis' appeared less often; and many politician…
Practices of citizenship
Currently, public notions of community, work and family are enmeshing with concepts of citizenship to reconstruct various contexts and foundations for welfare reform in the UK. More specifically, paid work has become central to notions of ‘good’ citizenship, ‘good’ parenting and ‘strong’ communities within debates about welfare reform. This has the effect of re-defining parenting as a non-working activity. Consequently, single mothers who claim w…
Feminism, Psychology and Social Policy
Dominant ideologies of motherhood, reproduction and the family powerfully pervade public policies and are perhaps influential enough to define aspects of everyday life. Ideology and how best to challenge it therefore constitute important issues for psychology, social policy and feminism. In this article I argue for a feminist psychology of resistance that departs from a feminist critique of mainstream psychology or academic politics based on voic…
Wicked problems or wicked people? Reconceptualising institutional abuse
Institutional abuse is a global issue, sometimes ascribed to the behaviour of a few wicked people. It persists despite regulatory measures, interventions from enforcement and protection agencies, organisational policies and procedures. Therefore, the accurate recognition and early detection of abuse and taking corresponding steps to deal with perpetrators are critical elements in protecting vulnerable people who live in institutions. However, res…
Negotiating and valuing spaces
Digging deep
Organisational culture of institutions providing care for older people is increasingly recognised as influential in the quality of care provided. There is little research, however, that specifically examines the processes of care home culture and how these may be associated with quality of care. In this paper we draw from an empirical study carried out in the United Kingdom (UK) investigating the relationship between care home culture and residen…
How Financial Cutbacks Affect the Quality of Jobs and Care for the Elderly
Based on case studies in 12 nursing homes in the United Kingdom, the authors illustrate how financial cutbacks affect job quality and the quality of care. The dimensions of job quality that suffered most were those directly related to the ability of workers to provide care: reductions in staffing, longer working hours, and work intensification. Cuts to labor costs eroded the quality of workers' jobs in all 12 homes but with two differential outco…
An old task in new clothes
Innovation in UK independent homecare services
Measurement effects in decision‐making
When participants are shown a series of stimuli, their responses differ depending on whether they respond after each stimulus or only at the end of the series, in what we call a measurement effect. These effects have received paltry attention compared with more well‐known order effects and pose a unique challenge to theories of decision‐making. In a series of two preregistered experiments, we consistently find measurement effects such that respon…
Is it time for job quality? Conceptualising temporal arrangements in new models of homecare
Time is a key organising principle in the formal provision of care to older people in their own homes. It is used when delivering homecare services, calculating fees and care staff's pay entitlement. Research in the UK highlights how the predominant service model of compartmentalising care into pre-defined tasks, delivered in strictly scheduled time-based units, offers poor quality jobs, characterised by low pay, insecure and tightly controlled w…
How the care workforce navigates the digital ‘skills gap’
We show a disconnect between the assumptions made in policy discourse and the practicalities and variations in how workers adapt, apply, and develop skills. We also explore the importance of peer support, albeit hindered by time constraints and sometimes overly relying on individual workers. In addition, the paper highlights the importance of understanding how new technology adoption can be stymied by the design of the technology itself, rather t…
Technology and homecare in the UK
UK policy discourse presents technology as a solution to challenges facing care services, including issues of quality and the mismatch between care workforce supply and demand. This discourse characterises technology as 'transformative', homogenous and wholly positive for care delivery, eliding the diversity of digital devices and systems and their varied uses. Our paper draws on data gathered through 34 interviews with care sector stakeholders a…
Political science (8 works) · Psychology (8 works) · Sociology (7 works) · Business (6 works) · Healthcare innovation and challenges (5 works) · Law (5 works) · Public relations (5 works) · Economics (4 works) · Geriatric Care and Nursing Homes (4 works) · Law (4 works)