Niki Glaveli
Biographic Data
| ID | 3533895 |
|---|---|
| NAME | Niki Glaveli |
| GIVEN NAMES | Niki |
| FAMILY NAME | Glaveli |
| SIGNATURE | GLAVELI N |
| AFFILIATIONS | University of the Aegean |
| VERIFIED | No |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 4 |
| WORKS AS AUTHOR | 4 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2023 |
| H-INDEX | 1 |
Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings
The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore guests’ demanding level and prioritize the service areas where improvement actions will be more effectiv…
Hotel guests’ demanding level and importance of attribute satisfaction ratings
The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests’ satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers’ demanding level and the contribution of customer ratings on four important aspects of their hotel stay (location, cleanliness, service, and value for money) to overal…
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
Work-family balance through border theory lens
Purpose – The purpose of this paper is to seek to provide support and extend work-family Border Theory (BT) in order to investigate organizational and individual factors that determine the complex nature of work-family balance (WFB). Design/methodology/approach – Qualitative research was conducted in a company in Greece. In total, 20 in-depth interviews were conducted. Data analysis was guided by interpretative phenomenological analysis. Findings…
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
Work-family balance through border theory lens
Purpose – The purpose of this paper is to seek to provide support and extend work-family Border Theory (BT) in order to investigate organizational and individual factors that determine the complex nature of work-family balance (WFB). Design/methodology/approach – Qualitative research was conducted in a company in Greece. In total, 20 in-depth interviews were conducted. Data analysis was guided by interpretative phenomenological analysis. Findings…
Work-family balance through border theory lens
Purpose – The purpose of this paper is to seek to provide support and extend work-family Border Theory (BT) in order to investigate organizational and individual factors that determine the complex nature of work-family balance (WFB). Design/methodology/approach – Qualitative research was conducted in a company in Greece. In total, 20 in-depth interviews were conducted. Data analysis was guided by interpretative phenomenological analysis. Findings…
Practical application of MSQ and Musa methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts
Hotel guests’ demanding level and importance of attribute satisfaction ratings
The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests’ satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers’ demanding level and the contribution of customer ratings on four important aspects of their hotel stay (location, cleanliness, service, and value for money) to overal…
Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings
The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests’ experience – i.e. location, cleanliness, service and value – to overall guest satisfaction, indicate, through importance–performance analysis, the weak and strong points of customer satisfaction, explore guests’ demanding level and prioritize the service areas where improvement actions will be more effectiv…
Business (4 works) · Marketing (4 works) · Computer Science (3 works) · Customer satisfaction (3 works) · Customer Service Quality and Loyalty (3 works) · Service quality (3 works) · Consumer satisfaction (2 works) · Digital Marketing and Social Media (2 works) · Diverse Aspects of Tourism Research (2 works) · Geography (2 works)