Erin O''Loughlin
Biographic Data
| ID | 3567706 |
|---|---|
| NAME | Erin O''Loughlin |
| GIVEN NAMES | Erin |
| FAMILY NAME | O''Loughlin |
| SIGNATURE | LOUGHLIN E O |
| AFFILIATIONS | Writer and storyteller for Experientia, a UX consultancy in Italy |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 1 |
| WORKS AS AUTHOR | 2 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2014 |
| LATEST PUBLICATION YEAR | 2016 |
| H-INDEX | 1 |
Ethnography Is the Pathmaker to Better Care
This paper presents a clear and flexible model for understanding the concept of patient-centricity. This model emerged from our own ethnographic work in healthcare contexts, and was tested and strengthened with a literature review and interviews with experts and thought leaders in the healthcare industry. Our model posits that patient-centric care should be Personalized, Hassle-free, Active, Collective and Transparent (PHACT). Hospitals, payers, …
Transforming a Financial Institution
Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank's transition to a business strategy based on understanding people's needs, behaviors, values and motivations. Three UX case studies conducted over three years illustrate our educator, moderator, partner framework for collaborating with large enterprises in flux
Transforming a Financial Institution
Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank's transition to a business strategy based on understanding people's needs, behaviors, values and motivations. Three UX case studies conducted over three years illustrate our educator, moderator, partner framework for collaborating with large enterprises in flux
Transforming a Financial Institution
Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank's transition to a business strategy based on understanding people's needs, behaviors, values and motivations. Three UX case studies conducted over three years illustrate our educator, moderator, partner framework for collaborating with large enterprises in flux
Ethnography Is the Pathmaker to Better Care
This paper presents a clear and flexible model for understanding the concept of patient-centricity. This model emerged from our own ethnographic work in healthcare contexts, and was tested and strengthened with a literature review and interviews with experts and thought leaders in the healthcare industry. Our model posits that patient-centric care should be Personalized, Hassle-free, Active, Collective and Transparent (PHACT). Hospitals, payers, …
Business (2 works) · Computer Science (2 works) · Ethnography (2 works) · Knowledge management (2 works) · Political science (2 works) · Psychology (2 works) · Public relations (2 works) · Sociology (2 works) · Business model (1 work) · Community Development and Social Impact (1 work)