Ranald Richardson
Biographic Data
| ID | 3720993 |
|---|---|
| NAME | Ranald Richardson |
| GIVEN NAMES | Ranald |
| FAMILY NAME | Richardson |
| SIGNATURE | RICHARDSON R |
| AFFILIATIONS | Newcastle University |
| VERIFIED | No |
| TOTAL WORKS | 7 |
| TOTAL CITATIONS | 60 |
| WORKS AS AUTHOR | 7 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2000 |
| LATEST PUBLICATION YEAR | 2017 |
| H-INDEX | 4 |
Social innovation in question
The concept of social innovation has become pervasive among practitioners and academics, though its definition remains elusive. This paper seeks to address this by suggesting a distinction between structural social innovation, which refers to wide social change in scale and scope, targeted versions of social innovation, which can be either radical or complementary to current socio-economic institutions, and instrumental social innovation, when it…
Enacting the internet and social media on the public sector's frontline
Recognising their growing role in public services, this article draws on the notion of ‘enactment’ to argue that the internet and social media ( I & SM ) need to be understood in particular institutional, organisational and social contexts. Focusing on street‐level bureaucrats who deliver frontline services, we explore efforts to integrate I & SM into youth work with clients who are thought to be ‘digitally savvy’ but also in need of protection f…
Social Labour, Employ ability and Social Exclusion
Recent years have seen the growth of pre-employment training initiatives focusing on developing generic skills amongst the long-term unemployed in an attempt to ensure their access to jobs in the service economy. This article is concerned with the effectiveness of such training, focusing specifically on initiatives designed to equip trainees with the generic skills required for call centre work. Drawing upon data gathered via case study research …
The territoriality of Pan-European telecommunications backbone networks
International audience
Women, social skill and interactive service work in telephone call centres
This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women’s employment in telephone call centres. The paper asks whether call centre employers are capitalising on women’s ‘feminine’ social skills, and examines the degree to which these skills are being developed, acknowledged and recognised
Women's Work in the Information Economy
This paper is concerned with the work experiences and career opportunities of women employed in technology-intensive offices known as telephone 'call centres'. Call centres have grown rapidly across Europe in recent years, creating a significant number of new jobs and receiving considerable attention within the media, business and academic communities. However, despite the fact that the majority of call centre jobs have been taken by women, resea…
Taking Calls to Newcastle
RICHARDSON R., BELT V. and MARSHALL N. (2000) Taking calls to Newcastle: the regional implications of the growth in call centres, Reg. Studies 34, 357-369. The growth of white-collar jobs in call centres has been a significant feature of the last decade. Local and regional economic development agencies have sought to attract call centres because they are a source of new jobs, and help to ameliorate the decline in employment, especially in the man…
Women, social skill and interactive service work in telephone call centres
This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women’s employment in telephone call centres. The paper asks whether call centre employers are capitalising on women’s ‘feminine’ social skills, and examines the degree to which these skills are being developed, acknowledged and recognised
Taking Calls to Newcastle
RICHARDSON R., BELT V. and MARSHALL N. (2000) Taking calls to Newcastle: the regional implications of the growth in call centres, Reg. Studies 34, 357-369. The growth of white-collar jobs in call centres has been a significant feature of the last decade. Local and regional economic development agencies have sought to attract call centres because they are a source of new jobs, and help to ameliorate the decline in employment, especially in the man…
Enacting the internet and social media on the public sector's frontline
Recognising their growing role in public services, this article draws on the notion of ‘enactment’ to argue that the internet and social media ( I & SM ) need to be understood in particular institutional, organisational and social contexts. Focusing on street‐level bureaucrats who deliver frontline services, we explore efforts to integrate I & SM into youth work with clients who are thought to be ‘digitally savvy’ but also in need of protection f…
Social Labour, Employ ability and Social Exclusion
Recent years have seen the growth of pre-employment training initiatives focusing on developing generic skills amongst the long-term unemployed in an attempt to ensure their access to jobs in the service economy. This article is concerned with the effectiveness of such training, focusing specifically on initiatives designed to equip trainees with the generic skills required for call centre work. Drawing upon data gathered via case study research …
Social innovation in question
The concept of social innovation has become pervasive among practitioners and academics, though its definition remains elusive. This paper seeks to address this by suggesting a distinction between structural social innovation, which refers to wide social change in scale and scope, targeted versions of social innovation, which can be either radical or complementary to current socio-economic institutions, and instrumental social innovation, when it…
Women's Work in the Information Economy
This paper is concerned with the work experiences and career opportunities of women employed in technology-intensive offices known as telephone 'call centres'. Call centres have grown rapidly across Europe in recent years, creating a significant number of new jobs and receiving considerable attention within the media, business and academic communities. However, despite the fact that the majority of call centre jobs have been taken by women, resea…
Taking Calls to Newcastle
RICHARDSON R., BELT V. and MARSHALL N. (2000) Taking calls to Newcastle: the regional implications of the growth in call centres, Reg. Studies 34, 357-369. The growth of white-collar jobs in call centres has been a significant feature of the last decade. Local and regional economic development agencies have sought to attract call centres because they are a source of new jobs, and help to ameliorate the decline in employment, especially in the man…
Women, social skill and interactive service work in telephone call centres
This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women’s employment in telephone call centres. The paper asks whether call centre employers are capitalising on women’s ‘feminine’ social skills, and examines the degree to which these skills are being developed, acknowledged and recognised
The territoriality of Pan-European telecommunications backbone networks
International audience
Social Labour, Employ ability and Social Exclusion
Recent years have seen the growth of pre-employment training initiatives focusing on developing generic skills amongst the long-term unemployed in an attempt to ensure their access to jobs in the service economy. This article is concerned with the effectiveness of such training, focusing specifically on initiatives designed to equip trainees with the generic skills required for call centre work. Drawing upon data gathered via case study research …
Enacting the internet and social media on the public sector's frontline
Recognising their growing role in public services, this article draws on the notion of ‘enactment’ to argue that the internet and social media ( I & SM ) need to be understood in particular institutional, organisational and social contexts. Focusing on street‐level bureaucrats who deliver frontline services, we explore efforts to integrate I & SM into youth work with clients who are thought to be ‘digitally savvy’ but also in need of protection f…
Social innovation in question
The concept of social innovation has become pervasive among practitioners and academics, though its definition remains elusive. This paper seeks to address this by suggesting a distinction between structural social innovation, which refers to wide social change in scale and scope, targeted versions of social innovation, which can be either radical or complementary to current socio-economic institutions, and instrumental social innovation, when it…
Political science (7 works) · Engineering (6 works) · Business (5 works) · Public relations (5 works) · Sociology (5 works) · Call centre (4 works) · Emotional Labor in Professions (4 works) · Labor Movements and Unions (3 works) · Law (3 works) · Telecommunications (3 works)