Terry Lam
Biographic Data
| ID | 4007350 |
|---|---|
| NAME | Terry Lam |
| GIVEN NAMES | Terry |
| FAMILY NAME | Lam |
| SIGNATURE | LAM T |
| AFFILIATIONS | Hong Kong Polytechnic University |
| ORCID | 0000-0001-8949-3478 |
| VERIFIED | Yes |
| TOTAL WORKS | 18 |
| TOTAL CITATIONS | 223 |
| WORKS AS AUTHOR | 18 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 1996 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 6 |
Children’s personal information and personal data protection under the laws of the EU, US and Vietnam
The explosion of information technology, besides its positive aspects, has raised many issues related to personal information and personal data in the network environment. Because children are vulnerable to abuse, fraud and exploitation, protecting children’s personal information and personal data is always of concern to many countries. From the concept and characteristics of personal information and personal data of children in Europe, the Unite…
Some legal aspects of personal data protection in the world—experience for Vietnam
The Fourth Industrial Revolution has been taking place strongly on a global scale, besides the positive side, the explosion of technological achievements has raised many issues related to individuals’ rights to their data. In Vietnam, in order to concrete the 2013 Constitution on recognizing, respecting, ensuring human rights, basic rights and personal data protection of citizens, in 17 April 2023, the Vietnamese Government has issued the Decree …
Negative Word-of-Mouth Communication Intention
The current research employed the Theory of Planned Behavior as a theoretical foundation to test the antecedents of negative word-of-mouth (WOM) communication intention. The hypothesized model proposed that attitude, subjective norm, and perceived behavioral control were associated with the negative WOM communication. The data and hypotheses were examined using structural equation modeling (SEM) by AMOS. Results from the maximum likelihood estima…
Rating tourism and hospitality journals
A Cross-cultural comparison of customer complaint behavior in restaurants in hotels
This study documented consumer complaint behavior in hotel restaurants in two diverse cosmopolitan cities, Hong Kong, SAR and Houston, USA. It was found that in the area of food and beverage attributes, the Hong Kong group rated tastiness, temperature and freshness less important to make a complaint about the Houston group. As for service, service efficiency, greetings, attentiveness and helpfulness were rated differently, with the Hong Kong grou…
Relationship between customer complaint behavior and demographic characteristics
This study documented customer complaint behavior in hotel restaurants in Deadwood, USA, and examined the relationship between complaint behavior and demographic characteristics. The sample consisted of 250 hotel restaurant customers. It was found that the hotel restaurant customers tended to complain privately rather than taking public actions. Older, well-educated, customers with higher incomes tended to take private action to complain about th…
Predicting behavioral intention of choosing a travel destination
Theory of Planned Behavior
Tourist behavior theories have been the focus of research in many tourism studies, but how travelers’ behavioral intention in choosing a travel destination is developed has rarely been investigated. This study tested the fit of the theory of planned behavior (TPB) with potential travelers from Mainland China to Hong Kong as the sample (n = 328). Results showed that data fitted the TPB model moderately well and explained respondents’traveling inte…
Long-haul and short-haul outbound all-inclusive package tours
Most long-haul and short-haul outbound travelers in Hong Kong purchase all-inclusive package tours through travel agencies. Thus, it is important for travel agencies to understand the criteria used by travelers to select package tours. This study aims to identify these criteria, and to investigate the differences between these two groups of travelers. The sample size was 200. The results show that personal safety and the guarantee of a promised d…
Subjective norms
An investigation of employees’ job satisfaction
A study of the inter‐relationships between employees’ job satisfaction and their demographic characteristics
Past empirical studies have suggested that employee's job satisfaction is related to age, length of employment, job level, marital status, and educational level. This study examines the relationships between demographic characteristics of hotel employees and job satisfaction using of Hong Kong hotel employees as a case for illustration. The findings show that there are significant differences between demographic variables of employees and the six…
The Escap/WTO tourism week in Macau
An analysis of Mainland Chinese visitors’ motivations to visit Hong Kong
Service quality of travel agents
Service quality and determinants of customer expectations
There have been many studies using the SERVQUAL instrument to measure the service quality of various hospitality sectors, but few were specifically about clubs. The present study assesses the usefulness and applications of the instrument in measuring club members’ expectations and perceptions on club services. As there are two distinct types of clubs, namely estate clubs and private clubs, servicing different market segments in Hong Kong, members…
Second international conference
Tourism development in Cambodia
Cambodia has been perceived as one of the major destinations for development in the southeast Asia region. Information regarding the country and its attractions have been difficult to obtain. This study investigated the opportunities and barriers the Cambodian tourism industry now faces. Key words: Cambodiatourismopportunitiesbarriers
Predicting behavioral intention of choosing a travel destination
An analysis of Mainland Chinese visitors’ motivations to visit Hong Kong
Rating tourism and hospitality journals
Long-haul and short-haul outbound all-inclusive package tours
Most long-haul and short-haul outbound travelers in Hong Kong purchase all-inclusive package tours through travel agencies. Thus, it is important for travel agencies to understand the criteria used by travelers to select package tours. This study aims to identify these criteria, and to investigate the differences between these two groups of travelers. The sample size was 200. The results show that personal safety and the guarantee of a promised d…
An investigation of employees’ job satisfaction
Service quality of travel agents
Subjective norms
Relationship between customer complaint behavior and demographic characteristics
This study documented customer complaint behavior in hotel restaurants in Deadwood, USA, and examined the relationship between complaint behavior and demographic characteristics. The sample consisted of 250 hotel restaurant customers. It was found that the hotel restaurant customers tended to complain privately rather than taking public actions. Older, well-educated, customers with higher incomes tended to take private action to complain about th…
The Escap/WTO tourism week in Macau
Second international conference
Tourism development in Cambodia
Cambodia has been perceived as one of the major destinations for development in the southeast Asia region. Information regarding the country and its attractions have been difficult to obtain. This study investigated the opportunities and barriers the Cambodian tourism industry now faces. Key words: Cambodiatourismopportunitiesbarriers
Second international conference
Tourism development in Cambodia
Cambodia has been perceived as one of the major destinations for development in the southeast Asia region. Information regarding the country and its attractions have been difficult to obtain. This study investigated the opportunities and barriers the Cambodian tourism industry now faces. Key words: Cambodiatourismopportunitiesbarriers
Service quality and determinants of customer expectations
There have been many studies using the SERVQUAL instrument to measure the service quality of various hospitality sectors, but few were specifically about clubs. The present study assesses the usefulness and applications of the instrument in measuring club members’ expectations and perceptions on club services. As there are two distinct types of clubs, namely estate clubs and private clubs, servicing different market segments in Hong Kong, members…
A study of the inter‐relationships between employees’ job satisfaction and their demographic characteristics
Past empirical studies have suggested that employee's job satisfaction is related to age, length of employment, job level, marital status, and educational level. This study examines the relationships between demographic characteristics of hotel employees and job satisfaction using of Hong Kong hotel employees as a case for illustration. The findings show that there are significant differences between demographic variables of employees and the six…
The Escap/WTO tourism week in Macau
An analysis of Mainland Chinese visitors’ motivations to visit Hong Kong
Service quality of travel agents
An investigation of employees’ job satisfaction
Subjective norms
Theory of Planned Behavior
Tourist behavior theories have been the focus of research in many tourism studies, but how travelers’ behavioral intention in choosing a travel destination is developed has rarely been investigated. This study tested the fit of the theory of planned behavior (TPB) with potential travelers from Mainland China to Hong Kong as the sample (n = 328). Results showed that data fitted the TPB model moderately well and explained respondents’traveling inte…
Long-haul and short-haul outbound all-inclusive package tours
Most long-haul and short-haul outbound travelers in Hong Kong purchase all-inclusive package tours through travel agencies. Thus, it is important for travel agencies to understand the criteria used by travelers to select package tours. This study aims to identify these criteria, and to investigate the differences between these two groups of travelers. The sample size was 200. The results show that personal safety and the guarantee of a promised d…
A Cross-cultural comparison of customer complaint behavior in restaurants in hotels
This study documented consumer complaint behavior in hotel restaurants in two diverse cosmopolitan cities, Hong Kong, SAR and Houston, USA. It was found that in the area of food and beverage attributes, the Hong Kong group rated tastiness, temperature and freshness less important to make a complaint about the Houston group. As for service, service efficiency, greetings, attentiveness and helpfulness were rated differently, with the Hong Kong grou…
Relationship between customer complaint behavior and demographic characteristics
This study documented customer complaint behavior in hotel restaurants in Deadwood, USA, and examined the relationship between complaint behavior and demographic characteristics. The sample consisted of 250 hotel restaurant customers. It was found that the hotel restaurant customers tended to complain privately rather than taking public actions. Older, well-educated, customers with higher incomes tended to take private action to complain about th…
Predicting behavioral intention of choosing a travel destination
Negative Word-of-Mouth Communication Intention
The current research employed the Theory of Planned Behavior as a theoretical foundation to test the antecedents of negative word-of-mouth (WOM) communication intention. The hypothesized model proposed that attitude, subjective norm, and perceived behavioral control were associated with the negative WOM communication. The data and hypotheses were examined using structural equation modeling (SEM) by AMOS. Results from the maximum likelihood estima…
Rating tourism and hospitality journals
Children’s personal information and personal data protection under the laws of the EU, US and Vietnam
The explosion of information technology, besides its positive aspects, has raised many issues related to personal information and personal data in the network environment. Because children are vulnerable to abuse, fraud and exploitation, protecting children’s personal information and personal data is always of concern to many countries. From the concept and characteristics of personal information and personal data of children in Europe, the Unite…
Some legal aspects of personal data protection in the world—experience for Vietnam
The Fourth Industrial Revolution has been taking place strongly on a global scale, besides the positive side, the explosion of technological achievements has raised many issues related to individuals’ rights to their data. In Vietnam, in order to concrete the 2013 Constitution on recognizing, respecting, ensuring human rights, basic rights and personal data protection of citizens, in 17 April 2023, the Vietnamese Government has issued the Decree …
Business (16 works) · Marketing (13 works) · Tourism (12 works) · Geography (10 works) · Advertising (9 works) · Customer Service Quality and Loyalty (8 works) · Political science (7 works) · Psychology (7 works) · Social Psychology (6 works) · Diverse Aspects of Tourism Research (5 works)