Sharon H Mastracci
Biographic Data
| ID | 4126828 |
|---|---|
| NAME | Sharon H Mastracci |
| GIVEN NAMES | Sharon H |
| FAMILY NAME | Mastracci |
| SIGNATURE | MASTRACCI S H |
| AFFILIATIONS | University of Illinois Chicago |
| VERIFIED | No |
| TOTAL WORKS | 17 |
| TOTAL CITATIONS | 136 |
| WORKS AS AUTHOR | 16 |
| WORKS AS EDITOR | 1 |
| FIRST PUBLICATION YEAR | 2003 |
| LATEST PUBLICATION YEAR | 2024 |
| H-INDEX | 5 |
The protective effects of prior military service on burnout in criminal justice professions
Epistemic racism and sexism in public administration and theory’s unfinished business
In this essay, we argue that orthodox theory—mainstream knowledge deemed legitimate and universal—in fact originates from a very specific time and place, from a very specific type of individual. The archetypical orthodox theorist is a White, Western European Christian man from the Enlightenment period. Epistemic silencing universalizes his views as “modern thought” without considering the actual narrowness of its origins. We define and discuss ep…
Improving victim engagement and officer response in rape investigations
High‐Stakes Administrative Discretion
Administrative discretion can range from benign to troubling, and law enforcement officers possess the power to use physical violence in the discharge of their duties. Body‐worn cameras (BWCs) are a workplace surveillance technology intended to monitor officer behavior in the field, but officers exercise discretion over whether or not to activate their cameras. So, what drives officers to activate BWCs? Combining unique survey and administrative …
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
Making the Affective Turn
There is a thirst for meaning in theory, praxis, and citizenship that knowledge cannot quench. It is time for an affective turn in public administration scholarship, toward an appreciation for the pairing of cognition and emotion, rather than a reliance on cognition alone. For citizens to be engaged with government, they must care about it. It is not spreadsheets that cause people to love their country or hate it; it is feelings. Societal faultli…
Breaking Out of the Pink-Collar Ghetto: Policy Solutions for Non-College Women
Widely interdisciplinary in appeal, this book reports on the successes of innovative training opportunities for non-college women who end up in low-paying, low-mobility, pink-collar jobs. The author examines the relative effectiveness of various programs in helping these women gain access to high-wage, high-mobility employment opportunities. The analysis includes case studies of grant-funded projects, as well as in-depth statistical analysis usin…
Emotional Labor and Crisis Response
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges
Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to …
The Conspicuous Absence of Government in a Looney Tunes Economy
Who Are the Contingent Workers in Federal Government
To most, federal employment means stable work with good pay, good benefits, long-run job security, and opportunities for promotion from the mail room to upper management. The authors' debunk that notion. The authors' definitively establish the presence of a core/ring structure in federal employment. Core occupations are permanent full-time, year-round stable positions, whereas ring jobs are comparatively unstable work situations: temporary, part-…
Beyond Cognition
How do the concepts of emotional labor and artful affect translate into our understanding of leadership? Where would one find affective leadership in practice? To address these questions, the workdays of civil servants are examined. Based on interviews and focus groups, the authors set forth in their own words how social workers, 911 operators, corrections officials, detectives, and child guardians experience their work. These interviews reveal t…
Redistributive Policy
This paper tests predictions of redistributive policy theory. Lowi claims that redistributive policy is not influenced by economic conditions. Limited empirical evidence exists to confirm this prediction, and what little evidence exists is indefinite. Policy theory also suggests that such a policy need not produce actual outcomes, but rather, only possess the capacity to produce outcomes. Do policy outcomes or the capacity to redistribute vary ov…
Appraising Emotion Work
In an era when greater responsiveness is required of government workers, the authors test whether there is a blind spot in employee performance appraisals that prevents rewarding the most effective workers. Emotional labor—work that is relational and involves the manipulation and expression of emotions—is labor intensive and is required of many public service workers if they are to perform their jobs well. The authors hypothesize that rationality…
Gender and Emotional Labor in Public Organizations
Scholars of public organizations have begun to emphasize emotional labor in studies of gender in the workplace, finding that the skills women bring to organizations are often overlooked and undercompensated even though they play a vital role in the organization. Emotional labor is an individual’s effort to present emotions in a way that is desired by the organization. The authors hypothesize that employers with greater emotional labor expectation…
Backstage and spotlight activism
Employment and Training Alternatives for Non‐College Women
Employment and training programs aimed at women and men without 4‐year college degrees address the needs of the majority of the working population. Noncollege women tend to hold lower‐paying jobs with fewer opportunities for advancement, compared with the opportunities noncollege men have. One type of policy seeks to increase the numbers of women in occupations where men hold most of the positions, or “nontraditional occupations for women” (NTOs)…
Gender and Emotional Labor in Public Organizations
Scholars of public organizations have begun to emphasize emotional labor in studies of gender in the workplace, finding that the skills women bring to organizations are often overlooked and undercompensated even though they play a vital role in the organization. Emotional labor is an individual’s effort to present emotions in a way that is desired by the organization. The authors hypothesize that employers with greater emotional labor expectation…
Beyond Cognition
How do the concepts of emotional labor and artful affect translate into our understanding of leadership? Where would one find affective leadership in practice? To address these questions, the workdays of civil servants are examined. Based on interviews and focus groups, the authors set forth in their own words how social workers, 911 operators, corrections officials, detectives, and child guardians experience their work. These interviews reveal t…
Appraising Emotion Work
In an era when greater responsiveness is required of government workers, the authors test whether there is a blind spot in employee performance appraisals that prevents rewarding the most effective workers. Emotional labor—work that is relational and involves the manipulation and expression of emotions—is labor intensive and is required of many public service workers if they are to perform their jobs well. The authors hypothesize that rationality…
High‐Stakes Administrative Discretion
Administrative discretion can range from benign to troubling, and law enforcement officers possess the power to use physical violence in the discharge of their duties. Body‐worn cameras (BWCs) are a workplace surveillance technology intended to monitor officer behavior in the field, but officers exercise discretion over whether or not to activate their cameras. So, what drives officers to activate BWCs? Combining unique survey and administrative …
Making the Affective Turn
There is a thirst for meaning in theory, praxis, and citizenship that knowledge cannot quench. It is time for an affective turn in public administration scholarship, toward an appreciation for the pairing of cognition and emotion, rather than a reliance on cognition alone. For citizens to be engaged with government, they must care about it. It is not spreadsheets that cause people to love their country or hate it; it is feelings. Societal faultli…
Who Are the Contingent Workers in Federal Government
To most, federal employment means stable work with good pay, good benefits, long-run job security, and opportunities for promotion from the mail room to upper management. The authors' debunk that notion. The authors' definitively establish the presence of a core/ring structure in federal employment. Core occupations are permanent full-time, year-round stable positions, whereas ring jobs are comparatively unstable work situations: temporary, part-…
Epistemic racism and sexism in public administration and theory’s unfinished business
In this essay, we argue that orthodox theory—mainstream knowledge deemed legitimate and universal—in fact originates from a very specific time and place, from a very specific type of individual. The archetypical orthodox theorist is a White, Western European Christian man from the Enlightenment period. Epistemic silencing universalizes his views as “modern thought” without considering the actual narrowness of its origins. We define and discuss ep…
Improving victim engagement and officer response in rape investigations
Employment and Training Alternatives for Non‐College Women
Employment and training programs aimed at women and men without 4‐year college degrees address the needs of the majority of the working population. Noncollege women tend to hold lower‐paying jobs with fewer opportunities for advancement, compared with the opportunities noncollege men have. One type of policy seeks to increase the numbers of women in occupations where men hold most of the positions, or “nontraditional occupations for women” (NTOs)…
The protective effects of prior military service on burnout in criminal justice professions
Employment and Training Alternatives for Non‐College Women
Employment and training programs aimed at women and men without 4‐year college degrees address the needs of the majority of the working population. Noncollege women tend to hold lower‐paying jobs with fewer opportunities for advancement, compared with the opportunities noncollege men have. One type of policy seeks to increase the numbers of women in occupations where men hold most of the positions, or “nontraditional occupations for women” (NTOs)…
Backstage and spotlight activism
Appraising Emotion Work
In an era when greater responsiveness is required of government workers, the authors test whether there is a blind spot in employee performance appraisals that prevents rewarding the most effective workers. Emotional labor—work that is relational and involves the manipulation and expression of emotions—is labor intensive and is required of many public service workers if they are to perform their jobs well. The authors hypothesize that rationality…
Gender and Emotional Labor in Public Organizations
Scholars of public organizations have begun to emphasize emotional labor in studies of gender in the workplace, finding that the skills women bring to organizations are often overlooked and undercompensated even though they play a vital role in the organization. Emotional labor is an individual’s effort to present emotions in a way that is desired by the organization. The authors hypothesize that employers with greater emotional labor expectation…
Redistributive Policy
This paper tests predictions of redistributive policy theory. Lowi claims that redistributive policy is not influenced by economic conditions. Limited empirical evidence exists to confirm this prediction, and what little evidence exists is indefinite. Policy theory also suggests that such a policy need not produce actual outcomes, but rather, only possess the capacity to produce outcomes. Do policy outcomes or the capacity to redistribute vary ov…
Who Are the Contingent Workers in Federal Government
To most, federal employment means stable work with good pay, good benefits, long-run job security, and opportunities for promotion from the mail room to upper management. The authors' debunk that notion. The authors' definitively establish the presence of a core/ring structure in federal employment. Core occupations are permanent full-time, year-round stable positions, whereas ring jobs are comparatively unstable work situations: temporary, part-…
Beyond Cognition
How do the concepts of emotional labor and artful affect translate into our understanding of leadership? Where would one find affective leadership in practice? To address these questions, the workdays of civil servants are examined. Based on interviews and focus groups, the authors set forth in their own words how social workers, 911 operators, corrections officials, detectives, and child guardians experience their work. These interviews reveal t…
The Conspicuous Absence of Government in a Looney Tunes Economy
Emotional Labor and Crisis Response
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges
Emotional Labor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to …
Breaking Out of the Pink-Collar Ghetto: Policy Solutions for Non-College Women
Widely interdisciplinary in appeal, this book reports on the successes of innovative training opportunities for non-college women who end up in low-paying, low-mobility, pink-collar jobs. The author examines the relative effectiveness of various programs in helping these women gain access to high-wage, high-mobility employment opportunities. The analysis includes case studies of grant-funded projects, as well as in-depth statistical analysis usin…
Making the Affective Turn
There is a thirst for meaning in theory, praxis, and citizenship that knowledge cannot quench. It is time for an affective turn in public administration scholarship, toward an appreciation for the pairing of cognition and emotion, rather than a reliance on cognition alone. For citizens to be engaged with government, they must care about it. It is not spreadsheets that cause people to love their country or hate it; it is feelings. Societal faultli…
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
High‐Stakes Administrative Discretion
Administrative discretion can range from benign to troubling, and law enforcement officers possess the power to use physical violence in the discharge of their duties. Body‐worn cameras (BWCs) are a workplace surveillance technology intended to monitor officer behavior in the field, but officers exercise discretion over whether or not to activate their cameras. So, what drives officers to activate BWCs? Combining unique survey and administrative …
Improving victim engagement and officer response in rape investigations
Epistemic racism and sexism in public administration and theory’s unfinished business
In this essay, we argue that orthodox theory—mainstream knowledge deemed legitimate and universal—in fact originates from a very specific time and place, from a very specific type of individual. The archetypical orthodox theorist is a White, Western European Christian man from the Enlightenment period. Epistemic silencing universalizes his views as “modern thought” without considering the actual narrowness of its origins. We define and discuss ep…
The protective effects of prior military service on burnout in criminal justice professions
Political science (14 works) · Psychology (10 works) · Business (8 works) · Economics (8 works) · Public relations (8 works) · Social Psychology (8 works) · Sociology (8 works) · Law (7 works) · Emotional Labor in Professions (6 works) · Law (6 works)