Emotional Labor and Crisis Response
Working on the Razor's Edge
Bibliographic Data
| ID | 19933280 |
|---|---|
| Authors | Mary E Guy (0000-0003-3833-8472), Sharon H Mastracci, Sharon Mastracci (0000-0003-1506-7585, corresponding author), Meredith A Newman (0000-0002-7228-2022) |
| Year | 2014 |
| Publication date | 2014-12-18 |
| Open Access | No |
| Type | BOOK |
| Venue | Emotional Labor and Crisis Response (SOURCE_BOOK) |
| Publisher | Routledge (PUBLISHER • GB) |
| DOI | 10.4324/9781315704869 |
| OpenAlex | W2950428424 |
| Open Library | OL39528232M |
| ISBN | 9781315704869 |
| Language | EN |
| Citations received | 14 |
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges
Cognitive psychology · Crisis response · Economics · Enhanced Data Rates for GSM Evolution · Labour economics · Political science · Public relations · Artificial Intelligence · Computer Science · Emotional Labor in Professions · Psychology · Social Psychology · Crisis management · Psychological aspects · Public service employment · united states
Where Do We Go from Here? A Co-authored Autoethnographic Reflection on the Emotional Labor of Qualitative Interviewing and How to Navigate It
Death, actually
Can Staff Be Supported to Deliver Compassionate Care Through Implementing Schwartz Rounds in Community and Mental Health Services
Testing an International Measure of Public Service Motivation
Antecedents of Public Service Motivation
Public Legitimation by “Going Personal”? The Ambiguous Role of International Organization Officials on Social Media
Disciplining empathy in frontline encounters
Cross-Cultural Emotional Labor
Fostering Internal Pay Equity Through Gender Neutral Job Evaluations
Faking Versus Feeling Emotions
Judging Genocide
Applying an intersectional understanding of extra work behavior and emotional exhaustion in local public service
Emotional labor and employee outcomes
Does workplace inclusion mitigate emotional exhaustion? Evidence from local government organizations
| Unique citing works | 14 |
|---|---|
| Citations per year | 1.56 |
| Citation span | 2017 - 2025 (9) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 10 |