Shelena Keuleman
Biographic Data
| ID | 4128414 |
|---|---|
| NAME | Shelena Keuleman |
| GIVEN NAMES | Shelena |
| FAMILY NAME | Keuleman |
| SIGNATURE | KEULEMAN S |
| AFFILIATIONS | Radboud University |
| ORCID | 0000-0002-0039-2580 |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 47 |
| AUTHOR COUNT | 5 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 3 |
Taxing experiences
Negative interactions with citizens can leave frontline workers stressed, anxious, and traumatized. Here, we construct a theoretically interdisciplinary framework for understanding frontline negative incidents that was thus far lacking. Drawing from 1302 descriptions of Dutch and Belgian frontline tax officials' most negative experience with citizens, we identify four overarching categories: citizen aggression, facing tragedy, violations of profe…
Public leadership and the enactment of professionalism in the welfare-to-work context
Contains fulltext : 319790.pdf (Publisher’s version ) (Open Access
Exploring rule‐following identity at the frontline
The way in which street‐level bureaucrats relate to rules has intrigued scholars for decades. This article revisits the classic idea that street‐level bureaucrats' rule‐following identity reflects their personal insecurity and penchant for control. Building on this perspective of emotional needs, we investigate how general self‐efficacy, gender, and attitude toward clients affect this identity. We expect general self‐efficacy to suppress a strong…
Supervisory Leadership at the Frontlines
Steering street-level bureaucrats is utterly complex due to their discretion and professional status which grant them relative autonomy from supervisory directives. Drawing from transformational leadership theory, this article explores the opportunities these work conditions provide for supervisory leadership at the frontlines. Looking at street-level bureaucrats’ attitude towards clients, we analyze how the frontline supervisor affects this core…
Understanding street-level bureaucrats’ attitude towards clients
The attitude of street-level bureaucrats towards their clients has an impact on the decisions they take. Still, such attitudes have not received much scholarly attention, nor are they generally studied in much detail. This article uses Breckler's psychological multicomponent model of attitude to develop a scale to measure street-level bureaucrats' general attitude towards their clients. By means of a test study ( N=218) and a replication study ( …
Supervisory Leadership at the Frontlines
Steering street-level bureaucrats is utterly complex due to their discretion and professional status which grant them relative autonomy from supervisory directives. Drawing from transformational leadership theory, this article explores the opportunities these work conditions provide for supervisory leadership at the frontlines. Looking at street-level bureaucrats’ attitude towards clients, we analyze how the frontline supervisor affects this core…
Understanding street-level bureaucrats’ attitude towards clients
The attitude of street-level bureaucrats towards their clients has an impact on the decisions they take. Still, such attitudes have not received much scholarly attention, nor are they generally studied in much detail. This article uses Breckler's psychological multicomponent model of attitude to develop a scale to measure street-level bureaucrats' general attitude towards their clients. By means of a test study ( N=218) and a replication study ( …
Exploring rule‐following identity at the frontline
The way in which street‐level bureaucrats relate to rules has intrigued scholars for decades. This article revisits the classic idea that street‐level bureaucrats' rule‐following identity reflects their personal insecurity and penchant for control. Building on this perspective of emotional needs, we investigate how general self‐efficacy, gender, and attitude toward clients affect this identity. We expect general self‐efficacy to suppress a strong…
Supervisory Leadership at the Frontlines
Steering street-level bureaucrats is utterly complex due to their discretion and professional status which grant them relative autonomy from supervisory directives. Drawing from transformational leadership theory, this article explores the opportunities these work conditions provide for supervisory leadership at the frontlines. Looking at street-level bureaucrats’ attitude towards clients, we analyze how the frontline supervisor affects this core…
Understanding street-level bureaucrats’ attitude towards clients
The attitude of street-level bureaucrats towards their clients has an impact on the decisions they take. Still, such attitudes have not received much scholarly attention, nor are they generally studied in much detail. This article uses Breckler's psychological multicomponent model of attitude to develop a scale to measure street-level bureaucrats' general attitude towards their clients. By means of a test study ( N=218) and a replication study ( …
Exploring rule‐following identity at the frontline
The way in which street‐level bureaucrats relate to rules has intrigued scholars for decades. This article revisits the classic idea that street‐level bureaucrats' rule‐following identity reflects their personal insecurity and penchant for control. Building on this perspective of emotional needs, we investigate how general self‐efficacy, gender, and attitude toward clients affect this identity. We expect general self‐efficacy to suppress a strong…
Taxing experiences
Negative interactions with citizens can leave frontline workers stressed, anxious, and traumatized. Here, we construct a theoretically interdisciplinary framework for understanding frontline negative incidents that was thus far lacking. Drawing from 1302 descriptions of Dutch and Belgian frontline tax officials' most negative experience with citizens, we identify four overarching categories: citizen aggression, facing tragedy, violations of profe…
Public leadership and the enactment of professionalism in the welfare-to-work context
Contains fulltext : 319790.pdf (Publisher’s version ) (Open Access
Psychology (4 works) · Political science (3 works) · Public relations (3 works) · Social Psychology (3 works) · Behavioral Health and Interventions (2 works) · Job Satisfaction and Organizational Behavior (2 works) · Law (2 works) · Public Policy and Administration Research (2 works) · Social Psychology (2 works) · Aesthetics (1 works)