Richard Gru
Biographic Data
| ID | 4147799 |
|---|---|
| NAME | Richard Gru |
| GIVEN NAMES | Richard |
| FAMILY NAME | Gru |
| SIGNATURE | GRU R |
| AFFILIATIONS | Radford University |
| ORCID | 0000-0001-7197-6519 |
| VERIFIED | Yes |
| TOTAL WORKS | 4 |
| TOTAL CITATIONS | 1 |
| AUTHOR COUNT | 4 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2023 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 1 |
Bridging Communications
Online food delivery (OFD) services constitute a unique business model incorporating the foodservice, sharing economy, and technology industries. Despite these complex dynamics, existing literature predominantly concentrates on consumer perspectives during the COVID-19 pandemic. To address this gap, this study explores how OFD drivers’ voices shape the new OFD work paradigm and its influence on the OFD ecosystem. Using the computational grounded …
How Customer Satisfaction Drivers in Online Reviews of Food Trucks and Quick Service Restaurants Differ
Although food trucks have attracted significant attention among the dining public, little is known in the academic literature about what drives consumer satisfaction with them. Employing a grounded theory methodology, we analyzed a large set of Yelp reviews to determine whether the antecedents of satisfaction with food trucks differ from those associated with quick-service restaurants. We found that for most attributes, positive experiences at fo…
Does question order matter on online math assessments? A big data analysis of undergraduate mathematics final exams
Bringing safety analytics to the online shopper
Purpose The widespread adoption of online purchasing has prompted increasing concerns about product safety, and regulators are beginning to hold e-commerce sites accountable for dangerous product defects. For online consumers, understanding the many inherent safety risks among the extensive array of products they browse is a formidable task. The authors attempt to address this problem via a client-side software artifact that warns shoppers about …
Bridging Communications
Online food delivery (OFD) services constitute a unique business model incorporating the foodservice, sharing economy, and technology industries. Despite these complex dynamics, existing literature predominantly concentrates on consumer perspectives during the COVID-19 pandemic. To address this gap, this study explores how OFD drivers’ voices shape the new OFD work paradigm and its influence on the OFD ecosystem. Using the computational grounded …
Does question order matter on online math assessments? A big data analysis of undergraduate mathematics final exams
Bringing safety analytics to the online shopper
Purpose The widespread adoption of online purchasing has prompted increasing concerns about product safety, and regulators are beginning to hold e-commerce sites accountable for dangerous product defects. For online consumers, understanding the many inherent safety risks among the extensive array of products they browse is a formidable task. The authors attempt to address this problem via a client-side software artifact that warns shoppers about …
How Customer Satisfaction Drivers in Online Reviews of Food Trucks and Quick Service Restaurants Differ
Although food trucks have attracted significant attention among the dining public, little is known in the academic literature about what drives consumer satisfaction with them. Employing a grounded theory methodology, we analyzed a large set of Yelp reviews to determine whether the antecedents of satisfaction with food trucks differ from those associated with quick-service restaurants. We found that for most attributes, positive experiences at fo…
Bridging Communications
Online food delivery (OFD) services constitute a unique business model incorporating the foodservice, sharing economy, and technology industries. Despite these complex dynamics, existing literature predominantly concentrates on consumer perspectives during the COVID-19 pandemic. To address this gap, this study explores how OFD drivers’ voices shape the new OFD work paradigm and its influence on the OFD ecosystem. Using the computational grounded …
Business (3 works) · Computer Science (3 works) · Engineering (3 works) · Marketing (3 works) · Psychology (3 works) · Food delivery (2 works) · Advertising (1 works) · Analytics (1 works) · Anxiety (1 works) · Artifact (error (1 works)