Luning Liu
Biographic Data
| ID | 4158152 |
|---|---|
| NAME | Luning Liu |
| GIVEN NAMES | Luning |
| FAMILY NAME | Liu |
| SIGNATURE | LIU L |
| AFFILIATIONS | Harbin Institute of Technology |
| ORCID | 0000-0002-5539-5623 |
| VERIFIED | Yes |
| TOTAL WORKS | 17 |
| TOTAL CITATIONS | 24 |
| WORKS AS AUTHOR | 17 |
| WORKS AS EDITOR | 0 |
| FIRST PUBLICATION YEAR | 2019 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 4 |
Frontline Employees and Responsible Gambling
Anti-Corruption Efforts and Citizen-Initiated Accountability
Despite widespread recognition that institutional environment shapes citizen behavior, we have limited understanding of how anti-corruption efforts influence citizens’ willingness to challenge government actions through formal accountability mechanisms. This study examines how provincial leaders’ corruption convictions affect citizen-initiated administrative litigation in China, exploring the mediating role of judicial remedies and the moderating…
Nudges affect the perceived trustworthiness of algorithmic recommendations in public services
Purpose This study aims to identify the most effective explanatory strategies for building public trust in government-use AI-based algorithmic recommendations. Design/methodology/approach By comparing salient explanations and norm-based explanations across different age groups, we analyzed how these explanatory strategies reduce learning costs and enhance cognitive trust in the algorithm. Findings The study finds that both salient and norm-based …
Does emotional consistency matter? A study of cover image and narrative text in loan-based crowdfunding
Challenge or Hindrance? The Effects of Job Demands–Resources Imbalance on Street-Level Bureaucrats’ Turnover Intention
Street-level bureaucrats struggle with multiple job demands and limited resources, making their retention a persistent challenge. However, existing research offers only limited insights into how to retain them, as job demands and resources are often conceptualized as static, independent antecedents rather than as part of a dynamic and interactive process shaping turnover intentions. Drawing on the job demands–resources framework and conservation …
Exploring the role of citizen-to-citizen (C2C) interactions in enhancing e-participation
Avoiding bureaucratese
Digital technologies have shifted many public encounters with government agencies to text-based channels, yet the effects of bureaucratic language on communication quality remain unclear. Drawing on over 300,000 encounters, we examine informational and relational dimensions of administrative language and find that bureaucratic language mainly lowers citizen satisfaction by reducing text readability, with no significant relational effect. These ef…
Building citizen trust to enhance satisfaction in digital public services
The use of chatbots in digital public services is becoming increasingly widespread, and therefore, it is necessary to foster citizens’ trust in chatbots to enhance their satisfaction with such services. Although empathy is recognised as a critical component of public service interactions, research regarding empathetic chatbot communication in the public sector remains limited. This study applies the Stimulus-Organism-Response (SOR) framework to e…
Addressing work engagement in the presence of organizational politics
Despite the significance of work engagement in public administration, there is a scarcity of research investigating how perceived organizational politics (POP) undermines engagement in public health sector organizations, particularly in non-Western and politically unstable countries. Addressing this research gap, our study is the first to explore the mediating role of public service motivation (PSM) and the moderating role of psychological safety…
Emotional expressions of care and concern by customer service chatbots
The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity
Governance mechanism of public-private partnerships for promoting smart city performance
Emotional expression by artificial intelligence chatbots to improve customer satisfaction
Exploring the role of chatbots in enhancing citizen E-participation in governance
With rapid advancements in artificial intelligence technology, chatbots are increasingly being used by governments to enhance their digital interactions with citizens. However, the ways in which chatbots affect citizen e-participation—especially compared to traditional digital channels—remain insufficiently studied. On the basis of Media Richness Theory, this study establishes a continuous multiple mediation model to investigate how the interacti…
Citizen preferences and government chatbot social characteristics
Perceived value and continuance intention in mobile government service in China
Public and private value in citizen participation in E-governance
Emotional expression by artificial intelligence chatbots to improve customer satisfaction
Exploring the role of chatbots in enhancing citizen E-participation in governance
With rapid advancements in artificial intelligence technology, chatbots are increasingly being used by governments to enhance their digital interactions with citizens. However, the ways in which chatbots affect citizen e-participation—especially compared to traditional digital channels—remain insufficiently studied. On the basis of Media Richness Theory, this study establishes a continuous multiple mediation model to investigate how the interacti…
Citizen preferences and government chatbot social characteristics
Public and private value in citizen participation in E-governance
Public and private value in citizen participation in E-governance
Perceived value and continuance intention in mobile government service in China
Citizen preferences and government chatbot social characteristics
Emotional expressions of care and concern by customer service chatbots
The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity
Governance mechanism of public-private partnerships for promoting smart city performance
Emotional expression by artificial intelligence chatbots to improve customer satisfaction
Exploring the role of chatbots in enhancing citizen E-participation in governance
With rapid advancements in artificial intelligence technology, chatbots are increasingly being used by governments to enhance their digital interactions with citizens. However, the ways in which chatbots affect citizen e-participation—especially compared to traditional digital channels—remain insufficiently studied. On the basis of Media Richness Theory, this study establishes a continuous multiple mediation model to investigate how the interacti…
Avoiding bureaucratese
Digital technologies have shifted many public encounters with government agencies to text-based channels, yet the effects of bureaucratic language on communication quality remain unclear. Drawing on over 300,000 encounters, we examine informational and relational dimensions of administrative language and find that bureaucratic language mainly lowers citizen satisfaction by reducing text readability, with no significant relational effect. These ef…
Building citizen trust to enhance satisfaction in digital public services
The use of chatbots in digital public services is becoming increasingly widespread, and therefore, it is necessary to foster citizens’ trust in chatbots to enhance their satisfaction with such services. Although empathy is recognised as a critical component of public service interactions, research regarding empathetic chatbot communication in the public sector remains limited. This study applies the Stimulus-Organism-Response (SOR) framework to e…
Addressing work engagement in the presence of organizational politics
Despite the significance of work engagement in public administration, there is a scarcity of research investigating how perceived organizational politics (POP) undermines engagement in public health sector organizations, particularly in non-Western and politically unstable countries. Addressing this research gap, our study is the first to explore the mediating role of public service motivation (PSM) and the moderating role of psychological safety…
Frontline Employees and Responsible Gambling
Anti-Corruption Efforts and Citizen-Initiated Accountability
Despite widespread recognition that institutional environment shapes citizen behavior, we have limited understanding of how anti-corruption efforts influence citizens’ willingness to challenge government actions through formal accountability mechanisms. This study examines how provincial leaders’ corruption convictions affect citizen-initiated administrative litigation in China, exploring the mediating role of judicial remedies and the moderating…
Nudges affect the perceived trustworthiness of algorithmic recommendations in public services
Purpose This study aims to identify the most effective explanatory strategies for building public trust in government-use AI-based algorithmic recommendations. Design/methodology/approach By comparing salient explanations and norm-based explanations across different age groups, we analyzed how these explanatory strategies reduce learning costs and enhance cognitive trust in the algorithm. Findings The study finds that both salient and norm-based …
Does emotional consistency matter? A study of cover image and narrative text in loan-based crowdfunding
Challenge or Hindrance? The Effects of Job Demands–Resources Imbalance on Street-Level Bureaucrats’ Turnover Intention
Street-level bureaucrats struggle with multiple job demands and limited resources, making their retention a persistent challenge. However, existing research offers only limited insights into how to retain them, as job demands and resources are often conceptualized as static, independent antecedents rather than as part of a dynamic and interactive process shaping turnover intentions. Drawing on the job demands–resources framework and conservation …
Exploring the role of citizen-to-citizen (C2C) interactions in enhancing e-participation
Business (8 works) · Psychology (8 works) · Computer Science (6 works) · Political science (6 works) · Social Psychology (6 works) · AI in Service Interactions (5 works) · E-Government and Public Services (5 works) · Chatbot (4 works) · Marketing (4 works) · Public relations (4 works)