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Kettil Nordesjö

Biographic Data

ID4174673
NAMEKettil Nordesjö
GIVEN NAMESKettil
FAMILY NAMENordesjö
SIGNATURENORDESJÖ K
AFFILIATIONSMalmö University
ORCID0000-0003-3565-6563
VERIFIEDYes
TOTAL WORKS11
TOTAL CITATIONS23
WORKS AS AUTHOR11
WORKS AS EDITOR0
FIRST PUBLICATION YEAR2018
LATEST PUBLICATION YEAR2026
H-INDEX2
  • Navigating Hybrid Social Work Post-Covid

    Open Access•I Z Abidin Ahmad, Kettil Nordesjö•ARTICLE•Journal of Social Work•2026

    This study examines social workers’ coping strategies for managing tensions in hybrid social work while interacting with clients after the pandemic. Data were gathered through interviews with 26 social workers in social assistance within Swedish social services and analyzed using the theory of street-level bureaucracy and coping. Findings: Four coping strategies emerged: Two cognitive strategies involved modifying mindsets by (1) merging modaliti…

  • The distant, the capable and trustworthy, and the digitally skilled—the production of client roles in municipal activation and social assistance services using automated decision-making

    Open Access•Kettil Nordesjö, Gabriella Scaramuzzino•ARTICLE•Journal of European Social Policy•2025•References: 8

    While research on the ramifications of automated decision-making (ADM) for welfare organisations is growing rapidly, less attention has been paid to elucidating the role and experiences of clients in the ADM process. This paper draws attention to how the performance of ADM policy in social assistance organisations working from an activation perspective is not merely a passive way of processing clients within the constraints of a given institution…

  • The persuasion of evaluation

    Open Access•Kettil Nordesjö•ARTICLE•Acta Sociologica•2025•Cited by: 1•References: 19

    In recent years, measuring devices and movements, such as the social investment perspective, have gained traction, allowing organisations to show the impact and social value of their work. A common characteristic is the persuasive rhetoric of how evaluation, quantification and measurement can improve human service organisations. The aim of this article is to unfold the argumentation for social investment fund (SIF) evaluation in human service org…

  • Citizens’ experiences of enablers and barriers to obtaining digital citizenship

    Open Access•Gabriella Scaramuzzino, Kettil Nordesjö et al.•ARTICLE•Journal of Comparative Social Work•2024•Cited by: 1•References: 1

    This article focuses on citizens’ experiences of enablers of- and barriers to obtaining digital citizenship. E-applications for social assistance are used as an exemplar. In Sweden, as in many countries, there is political pressure on welfare services to become more digitalized, and to offer different kinds of self-service technology such as e-applications. Even if the goals of implementing these technologies are to increase efficiency and transp…

  • Digitalization, stress, and social worker–client relationships during the Covid-19 pandemic

    Open Access•Kettil Nordesjö, Gabriella Scaramuzzino•ARTICLE•Journal of Social Work•2023

    The COVID-19 pandemic has dramatically changed the possibilities for people to interact and communicate. This article examines Swedish social workers’ experiences of the extent to which the COVID-19 pandemic has affected the use of digital tools in their work, and whether this use has affected the social worker–client relationship and their stress levels. The article draws on a web survey (N = 541) via a quantitative analysis of responses and a q…

  • Evaluation Paradoxes

    Open Access•Kettil Nordesjö•ARTICLE•American Journal of Evaluation•2023•Cited by: 1•References: 6

    The relationship between stability and change is a central paradox of administration that pervades all forms of organizing. Evaluation is not unfamiliar with paradoxical objectives and roles, which can result in tensions for evaluators and stakeholders. In this article, paradoxes between stability and change in the implementation of evaluation, and responses to them, are investigated through the case of social investment funds in Swedish local go…

  • Coping with tensions between standardization and individualization in social assistance

    Open Access•Kettil Nordesjö, Rickard Ulmestig et al.•ARTICLE•Nordic Social Work Research•2022

    Today’s ambition to adapt and individualize welfare delivery poses a challenge to human service organizations at the same time seeking to standardize clients, with consequences for street-level bureaucrats. In this article, the implementation of an instrument for standardized assessment of income support (IA) in Swedish social services is used to investigate what strategies street-level bureaucrats use to cope with tensions between standardizatio…

  • The social worker-client relationship in the digital era

    Open Access•Kettil Nordesjö, Gabriella Scaramuzzino et al.•ARTICLE•European Journal of Social Work•2021•Cited by: 16•References: 15

    The social worker-client relationship is described as essential to social work but is a broad and multi-layered concept. Today, the relationship is strengthened and challenged by digitalisation. The aim of this configurative literature review is to understand how research on social work from 2015 to 2020 describes and analyses digitalisation's significance for the social worker-client relationship. Three themes depict the benefits and disadvantag…

  • The constitutive effects of social investment evaluation

    Open Access•Kettil Nordesjö•ARTICLE•Evaluation•2020•Cited by: 1•References: 17

    Evaluation has different uses and impacts. This article aims to describe and analyse the constitutive effects – how evaluation forms and shapes different domains in an evaluation context – of evaluation related to an evidence-based policy and practice, by investigating how the evaluation of social investment fund initiatives in three Swedish municipalities is organized and implemented. Through interviews and evaluation reports, the findings show …

  • Instrumental, Interpersonal or Holistic

    Open Access•Kettil Nordesjö•ARTICLE•Journal of Social Service Research•2020•Cited by: 3•References: 27

    Social work managers are accountable for risks and safety in the psychosocial work environment. This article aims to understand how social work managers deal with safety in the psychosocial work environment in social service organizations with potentially conflicting logics of regulation and security, by answering the questions: How do social work managers conceptualize safety in the psychosocial work environment?; What are the implications of di…

  • Made in Sweden

    Open Access•Kettil Nordesjö•ARTICLE•Evaluation•2018•References: 16

    To understand how evaluation approaches change between contexts, they need to be studied in relation to their social, cultural, organizational and political contexts. The aim of the article is to describe and analyse how the European Union evaluation approach, ongoing evaluation, was translated in Swedish public administration. A case study shows how institutional entrepreneurs promote their evaluation norms of participatory evaluation and attach…

  • The social worker-client relationship in the digital era

    Open Access•Kettil Nordesjö, Gabriella Scaramuzzino et al.•ARTICLE•European Journal of Social Work•2021•Cited by: 16•References: 15

    The social worker-client relationship is described as essential to social work but is a broad and multi-layered concept. Today, the relationship is strengthened and challenged by digitalisation. The aim of this configurative literature review is to understand how research on social work from 2015 to 2020 describes and analyses digitalisation's significance for the social worker-client relationship. Three themes depict the benefits and disadvantag…

  • Instrumental, Interpersonal or Holistic

    Open Access•Kettil Nordesjö•ARTICLE•Journal of Social Service Research•2020•Cited by: 3•References: 27

    Social work managers are accountable for risks and safety in the psychosocial work environment. This article aims to understand how social work managers deal with safety in the psychosocial work environment in social service organizations with potentially conflicting logics of regulation and security, by answering the questions: How do social work managers conceptualize safety in the psychosocial work environment?; What are the implications of di…

  • The persuasion of evaluation

    Open Access•Kettil Nordesjö•ARTICLE•Acta Sociologica•2025•Cited by: 1•References: 19

    In recent years, measuring devices and movements, such as the social investment perspective, have gained traction, allowing organisations to show the impact and social value of their work. A common characteristic is the persuasive rhetoric of how evaluation, quantification and measurement can improve human service organisations. The aim of this article is to unfold the argumentation for social investment fund (SIF) evaluation in human service org…

  • Citizens’ experiences of enablers and barriers to obtaining digital citizenship

    Open Access•Gabriella Scaramuzzino, Kettil Nordesjö et al.•ARTICLE•Journal of Comparative Social Work•2024•Cited by: 1•References: 1

    This article focuses on citizens’ experiences of enablers of- and barriers to obtaining digital citizenship. E-applications for social assistance are used as an exemplar. In Sweden, as in many countries, there is political pressure on welfare services to become more digitalized, and to offer different kinds of self-service technology such as e-applications. Even if the goals of implementing these technologies are to increase efficiency and transp…

  • Evaluation Paradoxes

    Open Access•Kettil Nordesjö•ARTICLE•American Journal of Evaluation•2023•Cited by: 1•References: 6

    The relationship between stability and change is a central paradox of administration that pervades all forms of organizing. Evaluation is not unfamiliar with paradoxical objectives and roles, which can result in tensions for evaluators and stakeholders. In this article, paradoxes between stability and change in the implementation of evaluation, and responses to them, are investigated through the case of social investment funds in Swedish local go…

  • The constitutive effects of social investment evaluation

    Open Access•Kettil Nordesjö•ARTICLE•Evaluation•2020•Cited by: 1•References: 17

    Evaluation has different uses and impacts. This article aims to describe and analyse the constitutive effects – how evaluation forms and shapes different domains in an evaluation context – of evaluation related to an evidence-based policy and practice, by investigating how the evaluation of social investment fund initiatives in three Swedish municipalities is organized and implemented. Through interviews and evaluation reports, the findings show …

  • Made in Sweden

    Open Access•Kettil Nordesjö•ARTICLE•Evaluation•2018•References: 16

    To understand how evaluation approaches change between contexts, they need to be studied in relation to their social, cultural, organizational and political contexts. The aim of the article is to describe and analyse how the European Union evaluation approach, ongoing evaluation, was translated in Swedish public administration. A case study shows how institutional entrepreneurs promote their evaluation norms of participatory evaluation and attach…

  • The constitutive effects of social investment evaluation

    Open Access•Kettil Nordesjö•ARTICLE•Evaluation•2020•Cited by: 1•References: 17

    Evaluation has different uses and impacts. This article aims to describe and analyse the constitutive effects – how evaluation forms and shapes different domains in an evaluation context – of evaluation related to an evidence-based policy and practice, by investigating how the evaluation of social investment fund initiatives in three Swedish municipalities is organized and implemented. Through interviews and evaluation reports, the findings show …

  • Instrumental, Interpersonal or Holistic

    Open Access•Kettil Nordesjö•ARTICLE•Journal of Social Service Research•2020•Cited by: 3•References: 27

    Social work managers are accountable for risks and safety in the psychosocial work environment. This article aims to understand how social work managers deal with safety in the psychosocial work environment in social service organizations with potentially conflicting logics of regulation and security, by answering the questions: How do social work managers conceptualize safety in the psychosocial work environment?; What are the implications of di…

  • The social worker-client relationship in the digital era

    Open Access•Kettil Nordesjö, Gabriella Scaramuzzino et al.•ARTICLE•European Journal of Social Work•2021•Cited by: 16•References: 15

    The social worker-client relationship is described as essential to social work but is a broad and multi-layered concept. Today, the relationship is strengthened and challenged by digitalisation. The aim of this configurative literature review is to understand how research on social work from 2015 to 2020 describes and analyses digitalisation's significance for the social worker-client relationship. Three themes depict the benefits and disadvantag…

  • Coping with tensions between standardization and individualization in social assistance

    Open Access•Kettil Nordesjö, Rickard Ulmestig et al.•ARTICLE•Nordic Social Work Research•2022

    Today’s ambition to adapt and individualize welfare delivery poses a challenge to human service organizations at the same time seeking to standardize clients, with consequences for street-level bureaucrats. In this article, the implementation of an instrument for standardized assessment of income support (IA) in Swedish social services is used to investigate what strategies street-level bureaucrats use to cope with tensions between standardizatio…

  • Digitalization, stress, and social worker–client relationships during the Covid-19 pandemic

    Open Access•Kettil Nordesjö, Gabriella Scaramuzzino•ARTICLE•Journal of Social Work•2023

    The COVID-19 pandemic has dramatically changed the possibilities for people to interact and communicate. This article examines Swedish social workers’ experiences of the extent to which the COVID-19 pandemic has affected the use of digital tools in their work, and whether this use has affected the social worker–client relationship and their stress levels. The article draws on a web survey (N = 541) via a quantitative analysis of responses and a q…

  • Evaluation Paradoxes

    Open Access•Kettil Nordesjö•ARTICLE•American Journal of Evaluation•2023•Cited by: 1•References: 6

    The relationship between stability and change is a central paradox of administration that pervades all forms of organizing. Evaluation is not unfamiliar with paradoxical objectives and roles, which can result in tensions for evaluators and stakeholders. In this article, paradoxes between stability and change in the implementation of evaluation, and responses to them, are investigated through the case of social investment funds in Swedish local go…

  • Citizens’ experiences of enablers and barriers to obtaining digital citizenship

    Open Access•Gabriella Scaramuzzino, Kettil Nordesjö et al.•ARTICLE•Journal of Comparative Social Work•2024•Cited by: 1•References: 1

    This article focuses on citizens’ experiences of enablers of- and barriers to obtaining digital citizenship. E-applications for social assistance are used as an exemplar. In Sweden, as in many countries, there is political pressure on welfare services to become more digitalized, and to offer different kinds of self-service technology such as e-applications. Even if the goals of implementing these technologies are to increase efficiency and transp…

  • The distant, the capable and trustworthy, and the digitally skilled—the production of client roles in municipal activation and social assistance services using automated decision-making

    Open Access•Kettil Nordesjö, Gabriella Scaramuzzino•ARTICLE•Journal of European Social Policy•2025•References: 8

    While research on the ramifications of automated decision-making (ADM) for welfare organisations is growing rapidly, less attention has been paid to elucidating the role and experiences of clients in the ADM process. This paper draws attention to how the performance of ADM policy in social assistance organisations working from an activation perspective is not merely a passive way of processing clients within the constraints of a given institution…

  • The persuasion of evaluation

    Open Access•Kettil Nordesjö•ARTICLE•Acta Sociologica•2025•Cited by: 1•References: 19

    In recent years, measuring devices and movements, such as the social investment perspective, have gained traction, allowing organisations to show the impact and social value of their work. A common characteristic is the persuasive rhetoric of how evaluation, quantification and measurement can improve human service organisations. The aim of this article is to unfold the argumentation for social investment fund (SIF) evaluation in human service org…

  • Navigating Hybrid Social Work Post-Covid

    Open Access•I Z Abidin Ahmad, Kettil Nordesjö•ARTICLE•Journal of Social Work•2026

    This study examines social workers’ coping strategies for managing tensions in hybrid social work while interacting with clients after the pandemic. Data were gathered through interviews with 26 social workers in social assistance within Swedish social services and analyzed using the theory of street-level bureaucracy and coping. Findings: Four coping strategies emerged: Two cognitive strategies involved modifying mindsets by (1) merging modaliti…

Political science (10 works) · Public relations (8 works) · Psychology (7 works) · Computer Science (6 works) · Sociology (6 works) · Business (5 works) · Economics (5 works) · Politics (5 works) · Social Work (5 works) · Social Work Education and Practice (5 works)

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