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Shaohai Jiang

Biographic Data

ID4258037
NAMEShaohai Jiang
GIVEN NAMESShaohai
FAMILY NAMEJiang
SIGNATUREJIANG S
AFFILIATIONSNational University of Singapore
ORCID0000-0002-8265-9778
VERIFIEDYes
TOTAL WORKS21
TOTAL CITATIONS14
WORKS AS AUTHOR21
WORKS AS EDITOR0
FIRST PUBLICATION YEAR2019
LATEST PUBLICATION YEAR2026
H-INDEX2
  • Patient-Centered Communication and Cancer Patients’ Health

    Zhengyu Wu, Jingxi Chen et al.•ARTICLE•Health Communication•2026

    In China, the traditional hierarchical doctor-patient relationship can hinder effective communication, especially in emotionally sensitive settings like cancer care. This study examined how patient-centered communication influences the health status of Chinese cancer patients and whether perceived burden and perceived support mediate this relationship. A cross-sectional survey was conducted among 271 cancer patients, yielding 217 valid responses.…

  • EHealth Literacy and eHealth Usage Among Older Adults in Singapore

    Sihan Lei, Shaohai Jiang•ARTICLE•Health Communication•2026

    Enhancing eHealth literacy among older adults is recognized as a key strategy to increase their eHealth usage. However, the underlying mechanisms of this process remain underexplored. Drawing on the knowledge-attitude-practice (KAP) model and social norm theory, this study examined the mediating role of attitudes toward eHealth and the moderating roles of injunctive and descriptive norms of eHealth use in linking eHealth literacy to eHealth use a…

  • Understanding eHealth use among older adults in Singapore

    Shaohai Jiang, Kaiyao Zhuang et al.•ARTICLE•Chinese Journal of Communication•2025

    Promoting the usage of eHealth technologies has been considered an important way to cope with the challenges associated with aging. However, actual eHealth usage in older adults has remained low. Guided by the social ecological model, this study conducted an online survey to examine the associations between personal (perceived ease of use and perceived usefulness), interpersonal (bridging and bonding social capital), and cultural (collectivism) f…

  • How Does Misinformation Affect Health Behavior? Examining the Roles of Information Source, Information Processing, and Health Belief in the Context of Covid-19

    Shaohai Jiang, Lianshan Zhang et al.•ARTICLE•Mass Communication & Society•2025•References: 8

  • Descriptive Norms and eHealth Use Among Older Adults

    Qiaofei Wu, Annabel Ngien et al.•ARTICLE•Health Communication•2024

    eHealth use enables older adults to access and manage healthcare resources, and benefits their health; however, older adults’ uptake of eHealth remains low across societies. Social influences such as descriptive norms may be of critical importance in promoting the elderly’s usage of eHealth. Based on the Integrative Model of Behavioral Prediction, this study investigates how descriptive norms relate to eHealth use among the elderly in China and t…

  • Social Media Health Promotion and Audience Engagement

    Shaohai Jiang, Janice Tay et al.•ARTICLE•Health Communication•2024

    Social media have become an important platform for health promotion. Based on the Information-Community-Action Framework, we conducted a content analysis of 1,481 Facebook postings by Singapore's Health Promotion Board. Results showed that organizational information and health benefit information dissemination were positively associated with online audience engagement. Also, organization-audience interaction had a positive relationship with onlin…

  • “I Know News Will Find Me”

    Lianshan Zhang, Shaohai Jiang•ARTICLE•Health Communication•2024

    In the current media environment, some individuals have shifted from actively monitoring news toward passively waiting for the media to alert them about news to a certain extent, forming a “news-finds-me” (NFM) perception. Drawing on a cross-sectional survey (N = 906) of adults from the United States, this study investigates the relationship between the NFM perception and COVID-19 misperceptions. Findings demonstrated a positive association betwe…

  • Why communication matters? The roles of patient-provider communication and social media use in cancer survivors’ meaning in life

    Open Access•Qiaofei Wu, Annabel Ngien et al.•ARTICLE•Computers in Human Behavior•2024

    Meaning in life is essential for cancer survivors and may influence their coping behaviors and health. Extensive research has examined factors that predict meaning in life for cancer survivors. However, most of these studies focused on personal characteristics and reactions to a diagnosis but left the crucial role of communication underexamined. To fill this research gap, the current study conducted an empirical analysis of the US-based Health In…

  • Can Online Patient–Provider Communication Improve Emotional Well-Being? Examining the Roles of Social Presence and Patient Empowerment

    Open Access•Shaohai Jiang, Piper Liping Liu et al.•ARTICLE•Cyberpsychology Behavior and…•2023

    China has long been suffering from the problem of having health care that is expensive and difficult to access. Online patient-provider communication (OPPC) can offer a viable channel to increase access to care. However, through what underlying mechanisms OPPC can be associated with better health outcome is under-researched. To fill this research gap, this study investigated OPPC usage in China and identified psychological processes linking OPPC …

  • The effects of worry, risk perception, information-seeking experience, and trust in misinformation on Covid-19 fact-checking

    Shaohai Jiang, Piper Liping Liu et al.•ARTICLE•Chinese Journal of Communication•2023

    Health misinformation is a serious problem that can cause confusion and risk-taking behaviors, undermining public health efforts. Fact-checking has been highlighted as an effective tool for coping with the challenge of misinformation. However, few studies have examined the factors influencing individuals’ health fact-checking behaviors. Using the comprehensive model of information seeking, we conducted a two-wave panel survey in China during the …

  • Social Media Communication about HPV Vaccine in China

    Shaohai Jiang, Pianpian Wang et al.•ARTICLE•Health Communication•2023

    The human papillomavirus (HPV) vaccine is relatively novel to people in China. Social media is becoming an important channel for learning new health information. However, limited is known about what HPV vaccine information has been disseminated on social media, and how such online information is associated with health-related behaviors in China. Based on Longo et al.'s model of patient use of healthcare information for healthcare decision, and Lo…

  • Linking Nonverbal Rapport to Health Outcome

    Shaohai Jiang, Charles Lam et al.•ARTICLE•Health Communication•2023

    A growing body of research on medical communication indicates that nonverbal rapport (e.g., smiling, eye contact, closer proximity) is central to productive health care delivery. However, mechanisms integral to the process by which nonverbal rapport influences health improvement remain under-researched. This study breaks new grounds in proposing and testing mediation pathways that take into account organizational factors. We conducted a cross-sec…

  • Linking the Pathway from Exposure to Online Vaccine Information to Cyberchondria During the Covid-19 Pandemic

    Open Access•Han Zheng, Shaohai Jiang•ARTICLE•Cyberpsychology Behavior and…•2022

    Cyberchondria describes excessive health information seeking on the Internet is associated with escalating concerns and anxiety. Drawing upon the stimulus–organism–response model, this study proposes a moderated mediation model to explore how people develop cyberchondria when they search for COVID-19 vaccine-related information on the Internet. To test the proposed model, an online survey was conducted in China. Results showed that there was a di…

  • The Effect of Social Media on Stress among Young Adults during Covid-19 Pandemic

    Annabel Ngien, Shaohai Jiang•ARTICLE•Health Communication•2022

    Social media has been widely used as an important source of health information, particularly during public health crises. However, findings regarding social media's impact on young adults' mental health are mixed. There is a need to identify social mechanisms underlying the effect of social media on mental health outcomes. Our study breaks new ground by proposing and testing a moderated mediation pathway from social media use to stress in young a…

  • Does Social Media Promote or Hinder Health Learning? The Roles of Media Attention, Information Discussion, Information Elaboration, and Information Seeking Experience

    Shaohai Jiang•ARTICLE•Mass Communication & Society•2022•Cited by: 1•References: 8

    Social media has become an important avenue for learning. However, the mechanisms underlying social media use and its influence on knowledge are not clear. Based on the cognitive mediation model, this study explored the pathways through which social media use was linked to health knowledge, taking into account different information acquisition patterns (e.g., media attention vs. information discussion), information processing (e.g., elaboration),…

  • Linking Online Vaccine Information Seeking to Vaccination Intention in the Context of the Covid-19 Pandemic

    Open Access•Shan Zheng, Han Zheng et al.•ARTICLE•Science Communication•2022•Cited by: 4•References: 79

    This study examines how online vaccine information seeking is related to vaccination intention in the United States and China during the initial stage of their coronavirus disease 2019 vaccination programs. Analysis of the pooled sample showed a positive relationship between online vaccine information seeking and vaccination intention. There was also a negative indirect effect via perceived information overload, vaccine risk perception, and negat…

  • The Roles of Worry, Social Media Information Overload, and Social Media Fatigue in Hindering Health Fact-Checking

    Open Access•Shaohai Jiang•ARTICLE•Social Media + Society•2022•Cited by: 2•References: 66

    Health misinformation has become a salient issue on social media. To lower the risk of health misinformation, fact-checking matters. However, most existing studies investigated fact-checking from the journalism angle, while little is known about how information-seekers' social media use affects their fact-checking behaviors. Also, it remains unclear how individuals' health worry is associated with health fact-checking. Based on the O-S-O-R model,…

  • Social Use of Fitness Apps and Physical Activity Knowledge

    Shaohai Jiang, Lianshan Zhang et al.•ARTICLE•Journal of Broadcasting &…•2021

    Fitness apps have become a viable channel to learn knowledge about physical activity. However, limited is known about the mechanisms underlying the relationship between fitness app use and physical activity knowledge. Based on the cognitive mediation model, our online survey among young adults in Singapore showed that social use of fitness apps did not have a direct relationship with physical activity knowledge. Instead, there is a significant in…

  • Examining the relationship between Internet health information seeking and patient-centered communication in China

    Shaohai Jiang•ARTICLE•Chinese Journal of Communication•2020

    The tension between patients and doctors has become a social issue in China. Promoting patient-centered communication (PCC) may be one way to mitigate this problem. Internet health information seeking (IHIS) has become increasingly popular among Chinese people. However, the relationship between IHIS and PCC has not been adequately examined, and the mechanism underlying it remains unclear. In this study, the results of an online survey conducted i…

  • The Effects of Instagram Use, Social Comparison, and Self-Esteem on Social Anxiety

    Open Access•Shaohai Jiang, Annabel Ngien•ARTICLE•Social Media + Society•2020•Cited by: 7•References: 58

    Social media have been growing rapidly during the past decade. However, it remains unclear whether social media make people more emotionally healthy or less. This study aims to explore the effect of Instagram use on individuals' social anxiety. With a general basis of the three-stage model of interactive media use for health promotion, we conducted a cross-sectional online survey study ( N = 388) in the context of Singapore and empirically tested…

  • Functional interactivity in social media

    Open Access•Shaohai Jiang•ARTICLE•Health Promotion International•2019

    Social media hold enormous potentials as a communication tool for health care due to its interactive nature. However, prior research mainly focused on contingency interactivity of social media, by examining messages sent from health care organizations to audiences, while little is known about functional interactivity, which refers to social media's presence of functions for facilitating communication between users and its interface. That is, how …

  • The Effects of Instagram Use, Social Comparison, and Self-Esteem on Social Anxiety

    Open Access•Shaohai Jiang, Annabel Ngien•ARTICLE•Social Media + Society•2020•Cited by: 7•References: 58

    Social media have been growing rapidly during the past decade. However, it remains unclear whether social media make people more emotionally healthy or less. This study aims to explore the effect of Instagram use on individuals' social anxiety. With a general basis of the three-stage model of interactive media use for health promotion, we conducted a cross-sectional online survey study ( N = 388) in the context of Singapore and empirically tested…

  • Linking Online Vaccine Information Seeking to Vaccination Intention in the Context of the Covid-19 Pandemic

    Open Access•Shan Zheng, Han Zheng et al.•ARTICLE•Science Communication•2022•Cited by: 4•References: 79

    This study examines how online vaccine information seeking is related to vaccination intention in the United States and China during the initial stage of their coronavirus disease 2019 vaccination programs. Analysis of the pooled sample showed a positive relationship between online vaccine information seeking and vaccination intention. There was also a negative indirect effect via perceived information overload, vaccine risk perception, and negat…

  • The Roles of Worry, Social Media Information Overload, and Social Media Fatigue in Hindering Health Fact-Checking

    Open Access•Shaohai Jiang•ARTICLE•Social Media + Society•2022•Cited by: 2•References: 66

    Health misinformation has become a salient issue on social media. To lower the risk of health misinformation, fact-checking matters. However, most existing studies investigated fact-checking from the journalism angle, while little is known about how information-seekers' social media use affects their fact-checking behaviors. Also, it remains unclear how individuals' health worry is associated with health fact-checking. Based on the O-S-O-R model,…

  • Does Social Media Promote or Hinder Health Learning? The Roles of Media Attention, Information Discussion, Information Elaboration, and Information Seeking Experience

    Shaohai Jiang•ARTICLE•Mass Communication & Society•2022•Cited by: 1•References: 8

    Social media has become an important avenue for learning. However, the mechanisms underlying social media use and its influence on knowledge are not clear. Based on the cognitive mediation model, this study explored the pathways through which social media use was linked to health knowledge, taking into account different information acquisition patterns (e.g., media attention vs. information discussion), information processing (e.g., elaboration),…

  • Functional interactivity in social media

    Open Access•Shaohai Jiang•ARTICLE•Health Promotion International•2019

    Social media hold enormous potentials as a communication tool for health care due to its interactive nature. However, prior research mainly focused on contingency interactivity of social media, by examining messages sent from health care organizations to audiences, while little is known about functional interactivity, which refers to social media's presence of functions for facilitating communication between users and its interface. That is, how …

  • Examining the relationship between Internet health information seeking and patient-centered communication in China

    Shaohai Jiang•ARTICLE•Chinese Journal of Communication•2020

    The tension between patients and doctors has become a social issue in China. Promoting patient-centered communication (PCC) may be one way to mitigate this problem. Internet health information seeking (IHIS) has become increasingly popular among Chinese people. However, the relationship between IHIS and PCC has not been adequately examined, and the mechanism underlying it remains unclear. In this study, the results of an online survey conducted i…

  • The Effects of Instagram Use, Social Comparison, and Self-Esteem on Social Anxiety

    Open Access•Shaohai Jiang, Annabel Ngien•ARTICLE•Social Media + Society•2020•Cited by: 7•References: 58

    Social media have been growing rapidly during the past decade. However, it remains unclear whether social media make people more emotionally healthy or less. This study aims to explore the effect of Instagram use on individuals' social anxiety. With a general basis of the three-stage model of interactive media use for health promotion, we conducted a cross-sectional online survey study ( N = 388) in the context of Singapore and empirically tested…

  • Social Use of Fitness Apps and Physical Activity Knowledge

    Shaohai Jiang, Lianshan Zhang et al.•ARTICLE•Journal of Broadcasting &…•2021

    Fitness apps have become a viable channel to learn knowledge about physical activity. However, limited is known about the mechanisms underlying the relationship between fitness app use and physical activity knowledge. Based on the cognitive mediation model, our online survey among young adults in Singapore showed that social use of fitness apps did not have a direct relationship with physical activity knowledge. Instead, there is a significant in…

  • Linking the Pathway from Exposure to Online Vaccine Information to Cyberchondria During the Covid-19 Pandemic

    Open Access•Han Zheng, Shaohai Jiang•ARTICLE•Cyberpsychology Behavior and…•2022

    Cyberchondria describes excessive health information seeking on the Internet is associated with escalating concerns and anxiety. Drawing upon the stimulus–organism–response model, this study proposes a moderated mediation model to explore how people develop cyberchondria when they search for COVID-19 vaccine-related information on the Internet. To test the proposed model, an online survey was conducted in China. Results showed that there was a di…

  • The Effect of Social Media on Stress among Young Adults during Covid-19 Pandemic

    Annabel Ngien, Shaohai Jiang•ARTICLE•Health Communication•2022

    Social media has been widely used as an important source of health information, particularly during public health crises. However, findings regarding social media's impact on young adults' mental health are mixed. There is a need to identify social mechanisms underlying the effect of social media on mental health outcomes. Our study breaks new ground by proposing and testing a moderated mediation pathway from social media use to stress in young a…

  • Does Social Media Promote or Hinder Health Learning? The Roles of Media Attention, Information Discussion, Information Elaboration, and Information Seeking Experience

    Shaohai Jiang•ARTICLE•Mass Communication & Society•2022•Cited by: 1•References: 8

    Social media has become an important avenue for learning. However, the mechanisms underlying social media use and its influence on knowledge are not clear. Based on the cognitive mediation model, this study explored the pathways through which social media use was linked to health knowledge, taking into account different information acquisition patterns (e.g., media attention vs. information discussion), information processing (e.g., elaboration),…

  • Linking Online Vaccine Information Seeking to Vaccination Intention in the Context of the Covid-19 Pandemic

    Open Access•Shan Zheng, Han Zheng et al.•ARTICLE•Science Communication•2022•Cited by: 4•References: 79

    This study examines how online vaccine information seeking is related to vaccination intention in the United States and China during the initial stage of their coronavirus disease 2019 vaccination programs. Analysis of the pooled sample showed a positive relationship between online vaccine information seeking and vaccination intention. There was also a negative indirect effect via perceived information overload, vaccine risk perception, and negat…

  • The Roles of Worry, Social Media Information Overload, and Social Media Fatigue in Hindering Health Fact-Checking

    Open Access•Shaohai Jiang•ARTICLE•Social Media + Society•2022•Cited by: 2•References: 66

    Health misinformation has become a salient issue on social media. To lower the risk of health misinformation, fact-checking matters. However, most existing studies investigated fact-checking from the journalism angle, while little is known about how information-seekers' social media use affects their fact-checking behaviors. Also, it remains unclear how individuals' health worry is associated with health fact-checking. Based on the O-S-O-R model,…

  • Can Online Patient–Provider Communication Improve Emotional Well-Being? Examining the Roles of Social Presence and Patient Empowerment

    Open Access•Shaohai Jiang, Piper Liping Liu et al.•ARTICLE•Cyberpsychology Behavior and…•2023

    China has long been suffering from the problem of having health care that is expensive and difficult to access. Online patient-provider communication (OPPC) can offer a viable channel to increase access to care. However, through what underlying mechanisms OPPC can be associated with better health outcome is under-researched. To fill this research gap, this study investigated OPPC usage in China and identified psychological processes linking OPPC …

  • The effects of worry, risk perception, information-seeking experience, and trust in misinformation on Covid-19 fact-checking

    Shaohai Jiang, Piper Liping Liu et al.•ARTICLE•Chinese Journal of Communication•2023

    Health misinformation is a serious problem that can cause confusion and risk-taking behaviors, undermining public health efforts. Fact-checking has been highlighted as an effective tool for coping with the challenge of misinformation. However, few studies have examined the factors influencing individuals’ health fact-checking behaviors. Using the comprehensive model of information seeking, we conducted a two-wave panel survey in China during the …

  • Social Media Communication about HPV Vaccine in China

    Shaohai Jiang, Pianpian Wang et al.•ARTICLE•Health Communication•2023

    The human papillomavirus (HPV) vaccine is relatively novel to people in China. Social media is becoming an important channel for learning new health information. However, limited is known about what HPV vaccine information has been disseminated on social media, and how such online information is associated with health-related behaviors in China. Based on Longo et al.'s model of patient use of healthcare information for healthcare decision, and Lo…

  • Linking Nonverbal Rapport to Health Outcome

    Shaohai Jiang, Charles Lam et al.•ARTICLE•Health Communication•2023

    A growing body of research on medical communication indicates that nonverbal rapport (e.g., smiling, eye contact, closer proximity) is central to productive health care delivery. However, mechanisms integral to the process by which nonverbal rapport influences health improvement remain under-researched. This study breaks new grounds in proposing and testing mediation pathways that take into account organizational factors. We conducted a cross-sec…

  • Descriptive Norms and eHealth Use Among Older Adults

    Qiaofei Wu, Annabel Ngien et al.•ARTICLE•Health Communication•2024

    eHealth use enables older adults to access and manage healthcare resources, and benefits their health; however, older adults’ uptake of eHealth remains low across societies. Social influences such as descriptive norms may be of critical importance in promoting the elderly’s usage of eHealth. Based on the Integrative Model of Behavioral Prediction, this study investigates how descriptive norms relate to eHealth use among the elderly in China and t…

  • Social Media Health Promotion and Audience Engagement

    Shaohai Jiang, Janice Tay et al.•ARTICLE•Health Communication•2024

    Social media have become an important platform for health promotion. Based on the Information-Community-Action Framework, we conducted a content analysis of 1,481 Facebook postings by Singapore's Health Promotion Board. Results showed that organizational information and health benefit information dissemination were positively associated with online audience engagement. Also, organization-audience interaction had a positive relationship with onlin…

  • “I Know News Will Find Me”

    Lianshan Zhang, Shaohai Jiang•ARTICLE•Health Communication•2024

    In the current media environment, some individuals have shifted from actively monitoring news toward passively waiting for the media to alert them about news to a certain extent, forming a “news-finds-me” (NFM) perception. Drawing on a cross-sectional survey (N = 906) of adults from the United States, this study investigates the relationship between the NFM perception and COVID-19 misperceptions. Findings demonstrated a positive association betwe…

  • Why communication matters? The roles of patient-provider communication and social media use in cancer survivors’ meaning in life

    Open Access•Qiaofei Wu, Annabel Ngien et al.•ARTICLE•Computers in Human Behavior•2024

    Meaning in life is essential for cancer survivors and may influence their coping behaviors and health. Extensive research has examined factors that predict meaning in life for cancer survivors. However, most of these studies focused on personal characteristics and reactions to a diagnosis but left the crucial role of communication underexamined. To fill this research gap, the current study conducted an empirical analysis of the US-based Health In…

  • Understanding eHealth use among older adults in Singapore

    Shaohai Jiang, Kaiyao Zhuang et al.•ARTICLE•Chinese Journal of Communication•2025

    Promoting the usage of eHealth technologies has been considered an important way to cope with the challenges associated with aging. However, actual eHealth usage in older adults has remained low. Guided by the social ecological model, this study conducted an online survey to examine the associations between personal (perceived ease of use and perceived usefulness), interpersonal (bridging and bonding social capital), and cultural (collectivism) f…

  • How Does Misinformation Affect Health Behavior? Examining the Roles of Information Source, Information Processing, and Health Belief in the Context of Covid-19

    Shaohai Jiang, Lianshan Zhang et al.•ARTICLE•Mass Communication & Society•2025•References: 8

  • Patient-Centered Communication and Cancer Patients’ Health

    Zhengyu Wu, Jingxi Chen et al.•ARTICLE•Health Communication•2026

    In China, the traditional hierarchical doctor-patient relationship can hinder effective communication, especially in emotionally sensitive settings like cancer care. This study examined how patient-centered communication influences the health status of Chinese cancer patients and whether perceived burden and perceived support mediate this relationship. A cross-sectional survey was conducted among 271 cancer patients, yielding 217 valid responses.…

  • EHealth Literacy and eHealth Usage Among Older Adults in Singapore

    Sihan Lei, Shaohai Jiang•ARTICLE•Health Communication•2026

    Enhancing eHealth literacy among older adults is recognized as a key strategy to increase their eHealth usage. However, the underlying mechanisms of this process remain underexplored. Drawing on the knowledge-attitude-practice (KAP) model and social norm theory, this study examined the mediating role of attitudes toward eHealth and the moderating roles of injunctive and descriptive norms of eHealth use in linking eHealth literacy to eHealth use a…

Psychology (18 works) · Political science (15 works) · Computer Science (11 works) · Social Psychology (11 works) · Medicine (9 works) · Social media (9 works) · Health communication (8 works) · Health care (7 works) · Health Literacy and Information Accessibility (7 works) · Mediation (7 works)

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