Yolanda Estreder
Biographic Data
| ID | 4268084 |
|---|---|
| NAME | Yolanda Estreder |
| GIVEN NAMES | Yolanda |
| FAMILY NAME | Estreder |
| SIGNATURE | ESTREDER Y |
| AFFILIATIONS | Universitat de València |
| ORCID | 0000-0003-4480-4724 |
| VERIFIED | Yes |
| TOTAL WORKS | 5 |
| TOTAL CITATIONS | 2 |
| AUTHOR COUNT | 5 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2017 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
Inclusive Leadership and Attitudes Toward Hiring Workers with Intellectual Disability
This study examines whether the autonomy of workers with intellectual disability (ID) mediates the relationship between inclusive leadership by supervisors within a business and coworkers’ attitudes toward hiring workers with ID. Data were collected from 113 employees without ID across six industries (hotels, public administration, agriculture, construction, social services, and other services) in Spain who worked daily with a coworker with ID. U…
A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities
This research examines whether employees’ perceptions of service climate are related to organizational performance oriented toward improving the quality of life (QoL) of people with intellectual disability (ID) through the mediation of service quality perceived by family members. The research was conducted in 252 centers for people with ID in Spain. Employees ( N = 2.021) reported on service climate. Family members ( N = 2.267) reported on servic…
The voice of persons with intellectual disability
Our study focused on the role of inclusive environments characterized by the support that supervisors provide to individuals with intellectual disability working in sheltered workshops. We propose that autonomy support is positively related to the satisfaction of individuals with intellectual disability with their autonomy in this organizational context. Satisfaction, in turn, is expected to be positively related to well‐being. A total of 394 ind…
Monetary incentives, motivational orientation and affective commitment in contact centers. A multilevel mediation model
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Monetary incentives, motivational orientation and affective commitment in contact centers. A multilevel mediation model
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Monetary incentives, motivational orientation and affective commitment in contact centers. A multilevel mediation model
The voice of persons with intellectual disability
Our study focused on the role of inclusive environments characterized by the support that supervisors provide to individuals with intellectual disability working in sheltered workshops. We propose that autonomy support is positively related to the satisfaction of individuals with intellectual disability with their autonomy in this organizational context. Satisfaction, in turn, is expected to be positively related to well‐being. A total of 394 ind…
A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities
This research examines whether employees’ perceptions of service climate are related to organizational performance oriented toward improving the quality of life (QoL) of people with intellectual disability (ID) through the mediation of service quality perceived by family members. The research was conducted in 252 centers for people with ID in Spain. Employees ( N = 2.021) reported on service climate. Family members ( N = 2.267) reported on servic…
Inclusive Leadership and Attitudes Toward Hiring Workers with Intellectual Disability
This study examines whether the autonomy of workers with intellectual disability (ID) mediates the relationship between inclusive leadership by supervisors within a business and coworkers’ attitudes toward hiring workers with ID. Data were collected from 113 employees without ID across six industries (hotels, public administration, agriculture, construction, social services, and other services) in Spain who worked daily with a coworker with ID. U…
Psychology (4 works) · Autonomy (3 works) · Business (3 works) · Intellectual disability (3 works) · Social Psychology (3 works) · Applied Psychology (2 works) · Customer Service Quality and Loyalty (2 works) · Disability Education and Employment (2 works) · Job Satisfaction and Organizational Behavior (2 works) · Mediation (2 works)