A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities
The Employees and Family Members Perspectives
Bibliographic Data
| ID | 7147370 |
|---|---|
| Authors | Yolanda Estreder (0000-0003-4480-4724, Universitat de València), Maimoona Wasif Sadi (0009-0004-0961-4102, Universitat de València), Vicente Martínez-Tur (0000-0002-6388-569X, Universitat de València), Salvatore Zappalà (0000-0002-8679-1063, University of Bologna), Carolina Moliner (0000-0002-2265-8028, Universitat de València, corresponding author) |
| Year | 2025 |
| Volume | 20 |
| Issue | 1 |
| Pages | 111-131 |
| Publication date | 2025-02-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Applied Research in Quality of Life (JOURNAL) |
| Journal identifiers | ISSN: 1871-2576 • E-ISSN: 1871-2584 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s11482-024-10389-8 |
| OpenAlex | W4403930158 |
| Language | EN |
| Citations received | 1 |
| References cited | 55 |
This research examines whether employees’ perceptions of service climate are related to organizational performance oriented toward improving the quality of life (QoL) of people with intellectual disability (ID) through the mediation of service quality perceived by family members. The research was conducted in 252 centers for people with ID in Spain. Employees ( N = 2.021) reported on service climate. Family members ( N = 2.267) reported on service quality and organizational performance oriented toward improving QoL. We used an overall measure of service climate. Service quality was composed of two dimensions: functional (efficiency in the delivery of the core service) and relational (quality of the social interaction between employees and service users beyond the core service) service quality. Organizational performance oriented toward QoL was composed of four dimensions: overall QoL; self-determination; social inclusion; and defense of rights of people with ID. Results supported full mediation, with functional and relational service quality mediating the relationship between service climate and performance oriented toward improving QoL. Implications for research and organizations are also discussed
Business · Epistemology · Knowledge management · Mediator · Psychotherapist · Public health · Quality of Life Research · Sociology · Applied Psychology · Computer Science · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Medicine · Nursing · Psychology · Technology Adoption and User Behaviour
Functional relations among constructs in the same content domain at different levels of analysis
Climate strength
Organizational Climate and Culture
Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty
Linking service climate and customer perceptions of service quality
The role of overall justice judgments in organizational justice research
Relational Benefits in Services Industries
Organizational Climates
Common method biases in behavioral research
The voice of persons with intellectual disability
Linking Functional and Relational Service Quality to Customer Satisfaction and Loyalty
The Effect of Service Climate on Perceived Service Value and Behavioral Intentions
The Oxford Handbook of Organizational Climate and Culture
Linking Employees' Extra-Role Efforts to Customer Satisfaction
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 1 |