Vicente Martínez-Tur
Biographic Data
| ID | 885254 |
|---|---|
| NAME | Vicente Martínez-Tur |
| GIVEN NAMES | Vicente |
| FAMILY NAME | Martínez-Tur |
| SIGNATURE | MARTÍNEZ-TUR V |
| AFFILIATIONS | Universitat de València |
| ORCID | 0000-0002-6388-569X |
| VERIFIED | Yes |
| TOTAL WORKS | 13 |
| TOTAL CITATIONS | 5 |
| AUTHOR COUNT | 12 |
| EDITOR COUNT | 1 |
| FIRST PUBLICATION YEAR | 2001 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 1 |
Inclusive Leadership and Attitudes Toward Hiring Workers with Intellectual Disability
This study examines whether the autonomy of workers with intellectual disability (ID) mediates the relationship between inclusive leadership by supervisors within a business and coworkers’ attitudes toward hiring workers with ID. Data were collected from 113 employees without ID across six industries (hotels, public administration, agriculture, construction, social services, and other services) in Spain who worked daily with a coworker with ID. U…
A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities
This research examines whether employees’ perceptions of service climate are related to organizational performance oriented toward improving the quality of life (QoL) of people with intellectual disability (ID) through the mediation of service quality perceived by family members. The research was conducted in 252 centers for people with ID in Spain. Employees ( N = 2.021) reported on service climate. Family members ( N = 2.267) reported on servic…
The voice of persons with intellectual disability
Our study focused on the role of inclusive environments characterized by the support that supervisors provide to individuals with intellectual disability working in sheltered workshops. We propose that autonomy support is positively related to the satisfaction of individuals with intellectual disability with their autonomy in this organizational context. Satisfaction, in turn, is expected to be positively related to well‐being. A total of 394 ind…
Organizational Context and Satisfaction of Basic Needs of Workers with Intellectual Disability as Sources of Well-Being
The inclusion of persons with intellectual disabilities (ID) through integrated employment is essential for achieving the United Nations Sustainable Development Goals. This research study examines how organizational contextual factors facilitate or hinder the inclusion and positive contributions of workers with ID in their workplaces, as well as organizational practices that satisfy their basic needs (autonomy, competence, and relatedness), thus …
The Cambridge Handbook of Workplace Affect
Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; th…
Cambridge Handbook of Workplace Affect
Understanding the Sense of Community and Continuance Intention in Virtual Communities
Virtual communities (VCs) have become essential in current organizations and society, and so their sustainability is a topic of interest for researchers and practitioners. We focus on the sense of virtual community (SoVC) and commitment as relevant antecedents in achieving the success and maintenance of different types of VCs (communities of interest, virtual learning communities, and VCs of practice). Specifically, this study examines a moderate…
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
The Moderating Role of Performance in the Link From Interactional Justice Climate to Mutual Trust Between Managers and Team Members
The main goal of this study was to examine the interaction between team members’ performance and interactional justice climate in predicting mutual trust between managers and team members. A total of 93 small centers devoted to the attention of people with intellectual disability participated in the study. In each center, the manager ( N = 93) and a group of team members ( N = 746) were surveyed. On average, team members were 36.2 years old ( SD …
Linking Functional and Relational Service Quality to Customer Satisfaction and Loyalty
This study assessed differences between men and women in the association of perceptions of service quality with customer evaluations. Functional (efficiency with which the service is delivered) and relational (customers' emotional benefits, beyond the core performance, related to the social interaction of customers with employees) dimensions of service quality were measured as well as customer satisfaction and loyalty. The sample of 277 customers…
The trust episode in organizations
Taking into account that research on organizational trust is fragmented, the present article proposes an integrated view of the episode of trust in organizations. To this end, the authors define trust and analyze its proximal and distal sources. They also examine the potential role of context, again considering proximal and distal facets. In addition, they explore the consequences of organizational trust leading to private and public social capit…
Linking Organizational Justice to Burnout
This study tested the links from organizational justice with burnout and the moderating role of sex in these relationships. A total of 279 contact employees (149 men and 130 women) were surveyed in 59 hotels. A questionnaire was used to measure distributive, procedural, and interactional justice as well as employees' burnout (exhaustion, cynicism, and efficacy). Hierarchical regression models, calculated to test the hypothesized effects, indicate…
Relationships among Perceived Justice, Customers' Satisfaction, and Behavioral Intentions
This article tested the gender differences in the relationships between perceptions of justice, customers' satisfaction, and behavioral intentions. The sample consisted of 334 subjects (205 men and 129 women) surveyed in 38 hotels located in Spain. A questionnaire was used to measure distributive, procedural, and interactional justice as well as customers' responses of satisfaction and intentions. Analysis showed that the correlation between scor…
Understanding the Sense of Community and Continuance Intention in Virtual Communities
Virtual communities (VCs) have become essential in current organizations and society, and so their sustainability is a topic of interest for researchers and practitioners. We focus on the sense of virtual community (SoVC) and commitment as relevant antecedents in achieving the success and maintenance of different types of VCs (communities of interest, virtual learning communities, and VCs of practice). Specifically, this study examines a moderate…
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
The trust episode in organizations
Taking into account that research on organizational trust is fragmented, the present article proposes an integrated view of the episode of trust in organizations. To this end, the authors define trust and analyze its proximal and distal sources. They also examine the potential role of context, again considering proximal and distal facets. In addition, they explore the consequences of organizational trust leading to private and public social capit…
Relationships among Perceived Justice, Customers' Satisfaction, and Behavioral Intentions
This article tested the gender differences in the relationships between perceptions of justice, customers' satisfaction, and behavioral intentions. The sample consisted of 334 subjects (205 men and 129 women) surveyed in 38 hotels located in Spain. A questionnaire was used to measure distributive, procedural, and interactional justice as well as customers' responses of satisfaction and intentions. Analysis showed that the correlation between scor…
Linking Organizational Justice to Burnout
This study tested the links from organizational justice with burnout and the moderating role of sex in these relationships. A total of 279 contact employees (149 men and 130 women) were surveyed in 59 hotels. A questionnaire was used to measure distributive, procedural, and interactional justice as well as employees' burnout (exhaustion, cynicism, and efficacy). Hierarchical regression models, calculated to test the hypothesized effects, indicate…
The trust episode in organizations
Taking into account that research on organizational trust is fragmented, the present article proposes an integrated view of the episode of trust in organizations. To this end, the authors define trust and analyze its proximal and distal sources. They also examine the potential role of context, again considering proximal and distal facets. In addition, they explore the consequences of organizational trust leading to private and public social capit…
Linking Functional and Relational Service Quality to Customer Satisfaction and Loyalty
This study assessed differences between men and women in the association of perceptions of service quality with customer evaluations. Functional (efficiency with which the service is delivered) and relational (customers' emotional benefits, beyond the core performance, related to the social interaction of customers with employees) dimensions of service quality were measured as well as customer satisfaction and loyalty. The sample of 277 customers…
The Moderating Role of Performance in the Link From Interactional Justice Climate to Mutual Trust Between Managers and Team Members
The main goal of this study was to examine the interaction between team members’ performance and interactional justice climate in predicting mutual trust between managers and team members. A total of 93 small centers devoted to the attention of people with intellectual disability participated in the study. In each center, the manager ( N = 93) and a group of team members ( N = 746) were surveyed. On average, team members were 36.2 years old ( SD …
Linking Employees' Extra-Role Efforts to Customer Satisfaction
Our main goal was to test the moderating role of customer complaints ("presence" vs. "absence") in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the s…
Understanding the Sense of Community and Continuance Intention in Virtual Communities
Virtual communities (VCs) have become essential in current organizations and society, and so their sustainability is a topic of interest for researchers and practitioners. We focus on the sense of virtual community (SoVC) and commitment as relevant antecedents in achieving the success and maintenance of different types of VCs (communities of interest, virtual learning communities, and VCs of practice). Specifically, this study examines a moderate…
The Cambridge Handbook of Workplace Affect
Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; th…
Cambridge Handbook of Workplace Affect
The voice of persons with intellectual disability
Our study focused on the role of inclusive environments characterized by the support that supervisors provide to individuals with intellectual disability working in sheltered workshops. We propose that autonomy support is positively related to the satisfaction of individuals with intellectual disability with their autonomy in this organizational context. Satisfaction, in turn, is expected to be positively related to well‐being. A total of 394 ind…
Organizational Context and Satisfaction of Basic Needs of Workers with Intellectual Disability as Sources of Well-Being
The inclusion of persons with intellectual disabilities (ID) through integrated employment is essential for achieving the United Nations Sustainable Development Goals. This research study examines how organizational contextual factors facilitate or hinder the inclusion and positive contributions of workers with ID in their workplaces, as well as organizational practices that satisfy their basic needs (autonomy, competence, and relatedness), thus …
A Parallel Mediator Model to Explain the Organizational Performance Oriented to the Quality of Life of People with Intellectual Disabilities
This research examines whether employees’ perceptions of service climate are related to organizational performance oriented toward improving the quality of life (QoL) of people with intellectual disability (ID) through the mediation of service quality perceived by family members. The research was conducted in 252 centers for people with ID in Spain. Employees ( N = 2.021) reported on service climate. Family members ( N = 2.267) reported on servic…
Inclusive Leadership and Attitudes Toward Hiring Workers with Intellectual Disability
This study examines whether the autonomy of workers with intellectual disability (ID) mediates the relationship between inclusive leadership by supervisors within a business and coworkers’ attitudes toward hiring workers with ID. Data were collected from 113 employees without ID across six industries (hotels, public administration, agriculture, construction, social services, and other services) in Spain who worked daily with a coworker with ID. U…
Psychology (11 works) · Social Psychology (8 works) · Social Psychology (6 works) · Applied Psychology (5 works) · Business (4 works) · Customer Service Quality and Loyalty (4 works) · Intellectual disability (4 works) · Job Satisfaction and Organizational Behavior (4 works) · Political science (4 works) · Applied Psychology (3 works)