Jonas Krogh Madsen
Biographic Data
| ID | 4385284 |
|---|---|
| NAME | Jonas Krogh Madsen |
| GIVEN NAMES | Jonas Krogh |
| FAMILY NAME | Madsen |
| SIGNATURE | MADSEN J K |
| AFFILIATIONS | Roskilde University |
| ORCID | 0000-0002-5186-6299 |
| VERIFIED | Yes |
| TOTAL WORKS | 12 |
| TOTAL CITATIONS | 169 |
| AUTHOR COUNT | 12 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 4 |
Agency orientation and bureaucratic behaviour towards clients: Evidence from a survey experiment among unemployment caseworkers
Frontline workers’ behaviour is often guided by considerations of clients’ best interests (citizen-agent orientation) rather than strict policy adherence (state-agent orientation). Using a pre-registered 2 × 2 factorial vignette experiment involving caseworkers (n = 813) at Danish unemployment agencies, we present evidence on how priming a citizen-agent versus a state-agent orientation influences conduct towards clients – and whether these effect…
Does Administrative Burden Affect Welfare Recipients’ Institutional Trust and Political Participation? Evidence from a Recall Experiment
A key condition of receiving welfare benefits is ongoing compliance with verification tasks, compulsory meeting attendance, and activation requirements. Bridging literatures on policy feedback and administrative burden research, we argue that such encounters with bureaucracy shape policy recipients’ views and reactions toward democratic institutions and hypothesize three forms of potential reactions to burdensome bureaucratic encounters: Decrease…
Creating a workforce of fatigued cynics? A randomized controlled trial of implementing an algorithmic decision-making support tool
In recent decades, public service provision has become increasingly digitalized. However, while digitalization and artificial intelligence holds many promises, there is surprisingly little causal evidence on how it affects the employees who provide such services in the frontline. Based on cognitive and social psychological theories, we argue that IT projects can increase employees' cynicism towards change and change fatigue. In liaison with a Dan…
Frictions on Both sides of the Counter? A Study of Red Tape Among Street-Level Bureaucrats and Administrative Burden Among Their Clients
Administrative burden research shows that onerous and dysfunctional policy design can have detrimental outcomes among policy recipients. But less is known about the intermediary role played by the street-level bureaucrats who enforce these policies in practice. Using two separate surveys of 775 unemployment benefit recipients and 107 counselors in the Danish unemployment benefit system, I find that recipients report higher levels of administrativ…
Interpreting performance information: Motivated reasoning or unbiased comprehension? A replication and extension
Despite a growing number of studies on how prior beliefs distort citizens' interpretation of performance information for service providers, little is known about whether prior beliefs matter equally across different services and types of providers. In this study, we provide a wide replication and extension of the experimental design used in Baekgaard and Serritzlew (2016) with three types of providers (public, non‐profit, and for‐profit) across t…
Anticipated administrative burdens: How proximity to upcoming compulsory meetings affect welfare recipients' experiences of administrative burden
Administrative burden research claims that target group members are likely to experience learning, compliance, and psychological costs when interacting with government programs. We argue that the mere anticipation of such interactions may translate into experiences of administrative burden. Utilizing a large‐scale dataset with responses from 2276 Danish social benefit recipients, we estimate how proximity to upcoming compulsory meetings with stre…
Is stress among street‐level bureaucrats associated with experiences of administrative burden among clients? A multilevel study of the Danish unemployment sector
Research on street‐level bureaucracy argues that factors such as stress and burnout affect the behaviors of street‐level bureaucrats toward clients. At the same time, the literature on administrative burdens argues that citizens face a series of costs when they experience policy implementation as onerous. We draw on both literatures to theorize ways in which street‐level bureaucrats' behavioral responses to stress states may influence client expe…
Scarcity and the Mindsets of Social Welfare Recipients: Evidence from a Field Experiment
Financial scarcity is a fundamental condition for recipients of social welfare. We draw on scarcity theory to suggest that the condition of scarce resources may have a range of important psychological consequences for how welfare recipients’ cope with their problems, navigate citizen–state interactions, for their perceived ability to deal with their problems, and for their psychological well-being. In a field experiment using Danish unemployed so…
Mitigating Psychological Costs—The Role of Citizens’ Administrative Literacy and Social Capital
A key claim in the administrative burden framework is that citizens do not experience interactions with public programs as equally burdensome. Existing research has argued that citizens' generic human capital may influence the severity of these experiences. In this article, we argue that a specific form of human capital specific to interactions with public programs—administrative literacy—affects the psychological costs recipients are facing. Spe…
Reducing Compliance Demands in Government Benefit Programs Improves the Psychological Well-Being of Target Group Members
State actions impact the lives of citizens in general and government benefit recipients in particular. However, little is known about whether experiences of psychological costs among benefit recipients can be relieved by reducing compliance demands in interactions with the state. Across three studies, we provide evidence that reducing demands causes relief. In a survey experiment, we show that psychological costs experienced by Danish unemploymen…
Rallying around the flag in times of Covid-19: Societal lockdown and trust in democratic institutions
In times of severe international crises, such as wars and terrorist attacks, citizens tend to ‘rally around the flag’ and increase their support for political leaders. We ask if the rallying effects identified in the literature extend to the societal lockdowns in response to the COVID-19 pandemic. COVID-19-related lockdowns differ from crises studied in the existing literature because they are political crisis responses with severe and immediate …
Burdens, Sludge, Ordeals, Red tape, Oh My: A User's Guide to the Study of Frictions
Recent years have seen a dramatic growth in the study of frictions that individuals experience, especially in their interactions with the public sector, creating both the potential for new research opportunities and conceptual confusion. We seek to head off the latter by providing, in one place, a definition, description of the development, and comparison of four dominant conceptions of frictions: ordeal mechanisms, red tape, administrative burde…
Reducing Compliance Demands in Government Benefit Programs Improves the Psychological Well-Being of Target Group Members
State actions impact the lives of citizens in general and government benefit recipients in particular. However, little is known about whether experiences of psychological costs among benefit recipients can be relieved by reducing compliance demands in interactions with the state. Across three studies, we provide evidence that reducing demands causes relief. In a survey experiment, we show that psychological costs experienced by Danish unemploymen…
Burdens, Sludge, Ordeals, Red tape, Oh My: A User's Guide to the Study of Frictions
Recent years have seen a dramatic growth in the study of frictions that individuals experience, especially in their interactions with the public sector, creating both the potential for new research opportunities and conceptual confusion. We seek to head off the latter by providing, in one place, a definition, description of the development, and comparison of four dominant conceptions of frictions: ordeal mechanisms, red tape, administrative burde…
Anticipated administrative burdens: How proximity to upcoming compulsory meetings affect welfare recipients' experiences of administrative burden
Administrative burden research claims that target group members are likely to experience learning, compliance, and psychological costs when interacting with government programs. We argue that the mere anticipation of such interactions may translate into experiences of administrative burden. Utilizing a large‐scale dataset with responses from 2276 Danish social benefit recipients, we estimate how proximity to upcoming compulsory meetings with stre…
Scarcity and the Mindsets of Social Welfare Recipients: Evidence from a Field Experiment
Financial scarcity is a fundamental condition for recipients of social welfare. We draw on scarcity theory to suggest that the condition of scarce resources may have a range of important psychological consequences for how welfare recipients’ cope with their problems, navigate citizen–state interactions, for their perceived ability to deal with their problems, and for their psychological well-being. In a field experiment using Danish unemployed so…
Does Administrative Burden Affect Welfare Recipients’ Institutional Trust and Political Participation? Evidence from a Recall Experiment
A key condition of receiving welfare benefits is ongoing compliance with verification tasks, compulsory meeting attendance, and activation requirements. Bridging literatures on policy feedback and administrative burden research, we argue that such encounters with bureaucracy shape policy recipients’ views and reactions toward democratic institutions and hypothesize three forms of potential reactions to burdensome bureaucratic encounters: Decrease…
Frictions on Both sides of the Counter? A Study of Red Tape Among Street-Level Bureaucrats and Administrative Burden Among Their Clients
Administrative burden research shows that onerous and dysfunctional policy design can have detrimental outcomes among policy recipients. But less is known about the intermediary role played by the street-level bureaucrats who enforce these policies in practice. Using two separate surveys of 775 unemployment benefit recipients and 107 counselors in the Danish unemployment benefit system, I find that recipients report higher levels of administrativ…
Interpreting performance information: Motivated reasoning or unbiased comprehension? A replication and extension
Despite a growing number of studies on how prior beliefs distort citizens' interpretation of performance information for service providers, little is known about whether prior beliefs matter equally across different services and types of providers. In this study, we provide a wide replication and extension of the experimental design used in Baekgaard and Serritzlew (2016) with three types of providers (public, non‐profit, and for‐profit) across t…
Rallying around the flag in times of Covid-19: Societal lockdown and trust in democratic institutions
In times of severe international crises, such as wars and terrorist attacks, citizens tend to ‘rally around the flag’ and increase their support for political leaders. We ask if the rallying effects identified in the literature extend to the societal lockdowns in response to the COVID-19 pandemic. COVID-19-related lockdowns differ from crises studied in the existing literature because they are political crisis responses with severe and immediate …
Burdens, Sludge, Ordeals, Red tape, Oh My: A User's Guide to the Study of Frictions
Recent years have seen a dramatic growth in the study of frictions that individuals experience, especially in their interactions with the public sector, creating both the potential for new research opportunities and conceptual confusion. We seek to head off the latter by providing, in one place, a definition, description of the development, and comparison of four dominant conceptions of frictions: ordeal mechanisms, red tape, administrative burde…
Reducing Compliance Demands in Government Benefit Programs Improves the Psychological Well-Being of Target Group Members
State actions impact the lives of citizens in general and government benefit recipients in particular. However, little is known about whether experiences of psychological costs among benefit recipients can be relieved by reducing compliance demands in interactions with the state. Across three studies, we provide evidence that reducing demands causes relief. In a survey experiment, we show that psychological costs experienced by Danish unemploymen…
Mitigating Psychological Costs—The Role of Citizens’ Administrative Literacy and Social Capital
A key claim in the administrative burden framework is that citizens do not experience interactions with public programs as equally burdensome. Existing research has argued that citizens' generic human capital may influence the severity of these experiences. In this article, we argue that a specific form of human capital specific to interactions with public programs—administrative literacy—affects the psychological costs recipients are facing. Spe…
Interpreting performance information: Motivated reasoning or unbiased comprehension? A replication and extension
Despite a growing number of studies on how prior beliefs distort citizens' interpretation of performance information for service providers, little is known about whether prior beliefs matter equally across different services and types of providers. In this study, we provide a wide replication and extension of the experimental design used in Baekgaard and Serritzlew (2016) with three types of providers (public, non‐profit, and for‐profit) across t…
Anticipated administrative burdens: How proximity to upcoming compulsory meetings affect welfare recipients' experiences of administrative burden
Administrative burden research claims that target group members are likely to experience learning, compliance, and psychological costs when interacting with government programs. We argue that the mere anticipation of such interactions may translate into experiences of administrative burden. Utilizing a large‐scale dataset with responses from 2276 Danish social benefit recipients, we estimate how proximity to upcoming compulsory meetings with stre…
Is stress among street‐level bureaucrats associated with experiences of administrative burden among clients? A multilevel study of the Danish unemployment sector
Research on street‐level bureaucracy argues that factors such as stress and burnout affect the behaviors of street‐level bureaucrats toward clients. At the same time, the literature on administrative burdens argues that citizens face a series of costs when they experience policy implementation as onerous. We draw on both literatures to theorize ways in which street‐level bureaucrats' behavioral responses to stress states may influence client expe…
Scarcity and the Mindsets of Social Welfare Recipients: Evidence from a Field Experiment
Financial scarcity is a fundamental condition for recipients of social welfare. We draw on scarcity theory to suggest that the condition of scarce resources may have a range of important psychological consequences for how welfare recipients’ cope with their problems, navigate citizen–state interactions, for their perceived ability to deal with their problems, and for their psychological well-being. In a field experiment using Danish unemployed so…
Creating a workforce of fatigued cynics? A randomized controlled trial of implementing an algorithmic decision-making support tool
In recent decades, public service provision has become increasingly digitalized. However, while digitalization and artificial intelligence holds many promises, there is surprisingly little causal evidence on how it affects the employees who provide such services in the frontline. Based on cognitive and social psychological theories, we argue that IT projects can increase employees' cynicism towards change and change fatigue. In liaison with a Dan…
Frictions on Both sides of the Counter? A Study of Red Tape Among Street-Level Bureaucrats and Administrative Burden Among Their Clients
Administrative burden research shows that onerous and dysfunctional policy design can have detrimental outcomes among policy recipients. But less is known about the intermediary role played by the street-level bureaucrats who enforce these policies in practice. Using two separate surveys of 775 unemployment benefit recipients and 107 counselors in the Danish unemployment benefit system, I find that recipients report higher levels of administrativ…
Does Administrative Burden Affect Welfare Recipients’ Institutional Trust and Political Participation? Evidence from a Recall Experiment
A key condition of receiving welfare benefits is ongoing compliance with verification tasks, compulsory meeting attendance, and activation requirements. Bridging literatures on policy feedback and administrative burden research, we argue that such encounters with bureaucracy shape policy recipients’ views and reactions toward democratic institutions and hypothesize three forms of potential reactions to burdensome bureaucratic encounters: Decrease…
Agency orientation and bureaucratic behaviour towards clients: Evidence from a survey experiment among unemployment caseworkers
Frontline workers’ behaviour is often guided by considerations of clients’ best interests (citizen-agent orientation) rather than strict policy adherence (state-agent orientation). Using a pre-registered 2 × 2 factorial vignette experiment involving caseworkers (n = 813) at Danish unemployment agencies, we present evidence on how priming a citizen-agent versus a state-agent orientation influences conduct towards clients – and whether these effect…
Political science (11 works) · Economics (10 works) · Psychology (8 works) · Business (7 works) · Public economics (6 works) · Employment and Welfare Studies (5 works) · Public Policy and Administration Research (5 works) · Demographic economics (4 works) · Economic growth (4 works) · Law (4 works)