Mitigating Psychological Costs—The Role of Citizens’ Administrative Literacy and Social Capital
Bibliographic Data
| ID | 6364600 |
|---|---|
| Authors | Matthias Döring (0000-0002-5510-2579, University of Southern Denmark, corresponding author), Jonas Krogh Madsen (0000-0002-5186-6299, Roskilde University, corresponding author) |
| Year | 2022 |
| Volume | 82 |
| Issue | 4 |
| Pages | 671-681 |
| Publication date | 2022-01-21 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Administration Review (JOURNAL) |
| Journal identifiers | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/puar.13472 |
| OpenAlex | W4206514263 |
| Language | EN |
| Citations received | 50 |
| References cited | 79 |
A key claim in the administrative burden framework is that citizens do not experience interactions with public programs as equally burdensome. Existing research has argued that citizens' generic human capital may influence the severity of these experiences. In this article, we argue that a specific form of human capital specific to interactions with public programs—administrative literacy—affects the psychological costs recipients are facing. Specifically, we propose that administrative literacy is positively associated with autonomy maintenance in the face of burdensome rules, and that autonomy maintenance is negatively associated with stress. In doing so, we investigate a theoretically founded differentiation of psychological costs. We test these propositions using structural equation modeling on a unique survey of 915 unemployment insurance recipients in Denmark. The findings support our arguments, suggesting that accumulation or training of program‐specific human capital may help recipients to cope with the strains of unemployment
Business · Capital (architecture · Economic growth · Economics · Geography · Literacy · Political science · Public economics · Social capital · Social science · Sociology · Public Administration · Retirement, Disability, and Employment · Taxation and Compliance Studies
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The threat of appearing lazy, inefficient, and slow? Stereotype threat in the public sector
Citizens’ illegal behaviour as a response to unsatisfactory street-level encounters
Administrative burden in public contracting
How difficult should it be? Evidence of burden tolerance from a nationally representative sample
Do third parties matter for citizens’ public programme participation? Evidence from an administrative burden perspective
Fairness Perception, Administrative Burden, and Social Welfare Participation
Administrative Burden in Higher Education
Compliance burden versus program integrity protection
Experiences of Administrative Burden in Context
Measuring Administrative Burden
Unpacking the effects of burdensome state actions on citizens' policy perceptions
Cream‐skimming at the frontline
Administrative Burden Revisited
Citizens’ Communication Styles in Written Public Encounters
Reconceptualizing Administrative Burden Around Onerous Experiences
How effective are behavioral interventions to increase the take‐up of social benefits? A systematic review of field experiments
Vulnerability to and acceptability of different types of sludge
Foster parents’ encounters with the system
Digital Transformation, Administrative Burden, and Citizen–State Interactions
Navigating Administrative Burden
From state actions to citizens outcomes
Alleviating administrative burden through digitalization and redesign
How the experience of administrative burdens affects clients’ psychological well-being
Stuck in the waiting room
Administrative Burden in Citizen–State Interactions
A Blessing or a Curse? Generative AI, Administrative Burdens, and Policy Alienation in Street‐Level Bureaucracy
State‐Centric Persistence
Beyond Psychological Costs
Contextualizing the Effect of Community Social Capital on Racial Health Disparities
You didn't ask, so you don't know”
Losing Out
Everyday administrative burdens and inequality
Carga administrativa y administración digital
Public Encounters as Venues for Citizen Empowerment
Frontline employees' responses to citizens' communication of administrative burdens
The nexus between welfare rescaling and administrative burden
Do Vulnerable Citizens (Really) Perceive Higher Bureaucracy Costs? Testing a Key Claim of the Administrative Burden Framework
Taxing Language
Assessing burden tolerance amid the Medicaid Great Unwinding
Capital, administrative burden, and welfare participation
Feeling out’ the rules
It takes (at least) two to tango
Public Administration for a New Season
It's not merely about the content
Emotional capital in citizen agency
The origins and consequences of administrative burdens in mass immunization programs
Le fardeau administratif dans tous ses états
Echoes From Micro-Experience to Macro-Judgment
The Causes and Consequences of Administrative Burdens in the Canadian Private Sponsorship of Refugees Program
Administrative Burden
Self-Determination Theory
Psychological Frictions and the Incomplete Take-Up of Social Benefits
Basic psychological need theory
Psychological and Physical Well-Being During Unemployment
The Individual Experience of Unemployment
Personal Social Capital Scale
Conservation of Resources Theory
Who Is Screened Out? Application Costs and the Targeting of Disability Programs
Bowling alone
Stress, appraisal, and coping
The Influence of Culture, Community, and the Nested‐Self in the Stress Process
Unemployment impairs mental health
Getting to the “COR”
The Power of Citizens and Professionals in Welfare Encounters
Program Awareness, Administrative Burden, and Non-Take-Up of Québec’s Supplement to the Work Premium
Coping in Context
Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
Balancing Barriers to Entry and Administrative Burden in Voluntary Regulation
Administrative Burden
Limitations of the S-TOFHLA in measuring poor numeracy
Policy Feedback Effects on Mass Publics
Public opinion towards targeted labour market policies
Why do Beneficiaries Leave the Safety Net in Mexico? A Study of the Effects of Conditionality on Dropouts
Red Tape and Democracy
Employment and unemployment
The unequal distribution of administrative burden
Welfare Application Encounters
How-to Bureaucracy
Administrative Easing
Burdens, Sludge, Ordeals, Red tape, Oh My
Unemployment and Mental Health
The scarring effect of unemployment on psychological well-being across Europe
Emotional Responses to Bureaucratic Red Tape
Administrative Capital and Citizens’ Responses to Administrative Burden
Taking Nonprofit Intermediaries Seriously
Policy Feedback and the Politics of Administration
Human Capital and Administrative Burden
Reducing Compliance Demands in Government Benefit Programs Improves the Psychological Well-Being of Target Group Members
Administrative Burden
Citizen Reactions to Bureaucratic Encounters
Reducing Minority Discrimination at the Front Line—Combined Survey and Field Experimental Evidence
Children of a Lesser God
Administrative Exclusion
Discrimination and Administrative Burden in Public Service Markets
The Psychological Costs of Citizen Coproduction
The Bite of Administrative Burden
Why Do Policymakers Support Administrative Burdens? The Roles of Deservingness, Political Ideology, and Personal Experience
They Are Underpaid and Understaffed
Intermediaries in the public sector and the role of information technology
Conservation of resources
Gender differences in the effect of unemployment on psychological distress
From Policy to Polity
Stress, social support, and the buffering hypothesis
Action Learning in Higher Education
Foundations of Social Theory
The Strength of Weak Ties
Friends in Low Places
| Unique citing works | 50 |
|---|---|
| Citations per year | 12,5 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 49 |