Maria Falk Mikkelsen
Biographic Data
| ID | 4385288 |
|---|---|
| NAME | Maria Falk Mikkelsen |
| GIVEN NAMES | Maria Falk |
| FAMILY NAME | Mikkelsen |
| SIGNATURE | MIKKELSEN M F |
| AFFILIATIONS | VIVE - The Danish Center for Social Science Research |
| ORCID | 0000-0001-6256-6403 |
| VERIFIED | Yes |
| TOTAL WORKS | 6 |
| TOTAL CITATIONS | 27 |
| AUTHOR COUNT | 6 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2020 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 4 |
Understanding the mobility of public leaders: Switching between sectors and governmental levels
Despite growing attention to public leader recruitment, mobility patterns remain understudied. To address this gap, we analyse motives for three distinct forms of public leader mobility: within-level (same government tier), between-level (across central and local tiers), and between-sector (from private to public sector). Utilizing unique survey and register data, we find that proximity between past and current roles is a valuable lens for unders…
The Effect of Performance Failures on User Satisfaction: Evidence From a Natural Experiment
Despite long‐standing interest in satisfaction with public services and organizations, our knowledge of how responsive user satisfaction is to real‐world performance fluctuations remains limited. Existing cross‐sectional studies may suffer from selection bias, while survey experiments may overstate performance information effects, as the salience of such information is artificially primed. We exploit a unique opportunity to study the link between…
To Act or Not to Act? How Client Progression Affects Purposeful Performance Information Use at the Frontlines
Public service organizations periodically collect and disseminate performance information that enables frontline employees to act based on two aspects of performance: current performance (how is the client performing right now?) and performance progression (is the client performing better, similarly, or worse than previously?). Yet knowledge of how frontline employees use performance information about their clients’ performance progression remain…
Individual Agency in Street-Level Bureaucrats’ Implementation of Policy Reforms: The Role of Their Policy Evaluation and Self-efficacy
This paper develops and tests a parsimonious micro-theory of street-level bureaucrats’ individual implementation behavior. By systemizing and synthesizing theoretical insights from Ajzen’s theory of planned behavior, from Bandura’s theory of perceived self-efficacy, and from implementation literature, we claim that street-level bureaucrats’ policy implementation behavior is a function of their individual evaluation of the efficacy of the policy a…
Broadcasting good news and learning from bad news: Experimental evidence on public managers' performance information use
This article argues and shows that performance narratives affect how and for what purposes managers use performance information independently of other known drivers of performance information use, such as the external environment and individual intra‐ and interorganizational characteristics. Using a survey experiment on 514 Danish public school managers, we find an asymmetrical effect of “decline narratives” (declining performance) and “increase …
Question order bias revisited: A split‐ballot experiment on satisfaction with public services among experienced and professional users
Public decision‐makers increasingly rely on satisfaction surveys to inform budget and policy decisions. Yet, our knowledge of whether, and under what conditions, this input from public service users provides valid performance information remains incomplete. Using a preregistered split‐ballot experiment among government grant recipients in Denmark, this article shows that the ordering of survey questions can bias satisfaction measures even for hig…
Question order bias revisited: A split‐ballot experiment on satisfaction with public services among experienced and professional users
Public decision‐makers increasingly rely on satisfaction surveys to inform budget and policy decisions. Yet, our knowledge of whether, and under what conditions, this input from public service users provides valid performance information remains incomplete. Using a preregistered split‐ballot experiment among government grant recipients in Denmark, this article shows that the ordering of survey questions can bias satisfaction measures even for hig…
Broadcasting good news and learning from bad news: Experimental evidence on public managers' performance information use
This article argues and shows that performance narratives affect how and for what purposes managers use performance information independently of other known drivers of performance information use, such as the external environment and individual intra‐ and interorganizational characteristics. Using a survey experiment on 514 Danish public school managers, we find an asymmetrical effect of “decline narratives” (declining performance) and “increase …
Individual Agency in Street-Level Bureaucrats’ Implementation of Policy Reforms: The Role of Their Policy Evaluation and Self-efficacy
This paper develops and tests a parsimonious micro-theory of street-level bureaucrats’ individual implementation behavior. By systemizing and synthesizing theoretical insights from Ajzen’s theory of planned behavior, from Bandura’s theory of perceived self-efficacy, and from implementation literature, we claim that street-level bureaucrats’ policy implementation behavior is a function of their individual evaluation of the efficacy of the policy a…
To Act or Not to Act? How Client Progression Affects Purposeful Performance Information Use at the Frontlines
Public service organizations periodically collect and disseminate performance information that enables frontline employees to act based on two aspects of performance: current performance (how is the client performing right now?) and performance progression (is the client performing better, similarly, or worse than previously?). Yet knowledge of how frontline employees use performance information about their clients’ performance progression remain…
Question order bias revisited: A split‐ballot experiment on satisfaction with public services among experienced and professional users
Public decision‐makers increasingly rely on satisfaction surveys to inform budget and policy decisions. Yet, our knowledge of whether, and under what conditions, this input from public service users provides valid performance information remains incomplete. Using a preregistered split‐ballot experiment among government grant recipients in Denmark, this article shows that the ordering of survey questions can bias satisfaction measures even for hig…
Broadcasting good news and learning from bad news: Experimental evidence on public managers' performance information use
This article argues and shows that performance narratives affect how and for what purposes managers use performance information independently of other known drivers of performance information use, such as the external environment and individual intra‐ and interorganizational characteristics. Using a survey experiment on 514 Danish public school managers, we find an asymmetrical effect of “decline narratives” (declining performance) and “increase …
Individual Agency in Street-Level Bureaucrats’ Implementation of Policy Reforms: The Role of Their Policy Evaluation and Self-efficacy
This paper develops and tests a parsimonious micro-theory of street-level bureaucrats’ individual implementation behavior. By systemizing and synthesizing theoretical insights from Ajzen’s theory of planned behavior, from Bandura’s theory of perceived self-efficacy, and from implementation literature, we claim that street-level bureaucrats’ policy implementation behavior is a function of their individual evaluation of the efficacy of the policy a…
To Act or Not to Act? How Client Progression Affects Purposeful Performance Information Use at the Frontlines
Public service organizations periodically collect and disseminate performance information that enables frontline employees to act based on two aspects of performance: current performance (how is the client performing right now?) and performance progression (is the client performing better, similarly, or worse than previously?). Yet knowledge of how frontline employees use performance information about their clients’ performance progression remain…
The Effect of Performance Failures on User Satisfaction: Evidence From a Natural Experiment
Despite long‐standing interest in satisfaction with public services and organizations, our knowledge of how responsive user satisfaction is to real‐world performance fluctuations remains limited. Existing cross‐sectional studies may suffer from selection bias, while survey experiments may overstate performance information effects, as the salience of such information is artificially primed. We exploit a unique opportunity to study the link between…
Understanding the mobility of public leaders: Switching between sectors and governmental levels
Despite growing attention to public leader recruitment, mobility patterns remain understudied. To address this gap, we analyse motives for three distinct forms of public leader mobility: within-level (same government tier), between-level (across central and local tiers), and between-sector (from private to public sector). Utilizing unique survey and register data, we find that proximity between past and current roles is a valuable lens for unders…
Political science (5 works) · Business (4 works) · Public relations (4 works) · Computer Science (2 works) · Economics (2 works) · Nonprofit Sector and Volunteering (2 works) · Psychology (2 works) · Public Administration (2 works) · Public economics (2 works) · Public Policy and Administration Research (2 works)