Tony Kinder
Biographic Data
| ID | 4605199 |
|---|---|
| NAME | Tony Kinder |
| GIVEN NAMES | Tony |
| FAMILY NAME | Kinder |
| SIGNATURE | KINDER T |
| AFFILIATIONS | Tampere University |
| ORCID | 0000-0003-2769-3655 |
| VERIFIED | Yes |
| TOTAL WORKS | 13 |
| TOTAL CITATIONS | 9 |
| AUTHOR COUNT | 13 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2001 |
| LATEST PUBLICATION YEAR | 2025 |
| H-INDEX | 2 |
Intangibility and Productivity in Public Service Healthcare
Purpose. The paper discusses the causes of rising costs and lowering productivity in healthcare systems. Design / Methodology / Approach. OECD healthcare system data from six developed countries (the USA, Japan, France, the UK, Finland, and Sweden) is cleaned and structured. Sample selection is based on a mix of size and type of healthcare system. Data from published sources is used to cross-reference quantitative data analysis. Findings. The pap…
Mutuality in AI-enabled new public service solutions
This article explores the policy background of AI in ethical public services by applying the perspective of mutuality and trust to give a better understanding of the ethical evaluation of AI-enabled public services. The findings from Finnish government services emphasize that establishing governance rules arising from mutuality is not often viewed as a precursor to ethical evaluation, which was done post-facto with limited user engagement. We con…
A critique of public service logic
This paper charts the evolution of public service logic’s (PSL) conceptual framework examining Stephen Osborne’s work and some 20 other researchers using the framework. It critically scrutinizes five significant aspects of PSL theory arguing that the subjective and collective notion of use-value creation ignores the important theorization of use-value in political economy and transfers too much from Vargo and Lusch’s marketing theory. It briefly …
Detecting and managing the mechanism of perceived meaningfulness of work and digital transformation in public sector health and social care services
This paper provides new insights into perceptions of the meaningfulness of work of service professionals and how it is constructed in the new context of digitalised health and social care long-term services, intended to offer co-created services. It elucidates the criteria evaluating the success of the digital services from the viewpoint of the service professionals. The paper presents case data from advanced digitalised services in Finland based…
Local public services and the ethical deployment of artificial intelligence
Responding to growing criticism that the use of artificial intelligence in public services reinforces unethical activities such as discrimination, the paper presents two new cases from the cities in Finland, both self-describing as centres for the ethical use of AI. Structured by an ethical AI foresighting framework we explore how and why AI is being used in local public services and its outcomes, the degree to which current AI-enabled public ser…
Governance-as-legitimacy
The paper challenges the network management perspective of Kooiman (2003) and Klijn and Koppenjan (2014) arguing that complexity in local public service governance now means they are better approached as ecosystems than networks, which are centrally managed. Instead, we note Duit and Galaz’s (2008) idea of flexible governances and, using a reformulated version of Lipsky’s (1980) street-level, synthesize Laclau’s (1990) idea of governance-as-legit…
Learning in Finnish Social Work Practice and Research
Accepting Bartlett’s vision of social work’s evolution resulting from action research, the article argues that in Finland, extensive action research is occurring, and this is resulting in service innovations. However, little of this research is published in academic journals and has only limited dissemination. Drawing on data from new interviews with experienced social workers in the City of Tampere, Finland, the article details the nature and ex…
The Service Framework
In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public‐service‐dominant business logic and emphasizes the need for a focus on external valu…
Operationalizing Co-Production in Public Services Delivery
We have argued for public services to move away from product-dominant logic towards a service approach. By taking a services orientation, the experience, inter-organizational, and systemic nature of public services delivery can be considered along with the role of the service user as a co-producer. In this article, we unpack how co-production can be operationalized through the application of service blueprinting. This article presents an example …
Sustainable public service organisations
This paper argues that the ‘New Public Management’ paradigm for public management theory and practice that has prevailed for the last thirty years is both flawed in theory and has failed in practice. We argue for an alternative to this paradigm that is rooted with the New Public Governance approach and that makes a reality of the Public Service-Dominant Logic for sustainable public services. We derive seven propositions for sustainable business p…
Mrs Miller Moves House
This article analyses the political, social, economic and technological dimensions of interoperability of information and communication technologies in the services of local council and public administrations. New empirical research features an everyday life-event: a hypothetical Mrs Miller moving house. Seven councils from six EU states detail how interoperable their local services are and their plans and perspectives for interoperability. The a…
Vote early, vote often? Tele–democracy in European cities
This paper presents the detailed results of an empirical survey on tele–democracy in 31 European cities covering 14 states. It shows that progressive city–administrations in Europe are early adopters of tele–democracy with a diffusion rate of 72 per cent. Analysis of the survey results illustrates that cities are using tele–democracy to improve service access and the quality of services. This research shows that electronic or Internet voting is a…
The use of Call Centres by local public administrations
Vote early, vote often? Tele–democracy in European cities
This paper presents the detailed results of an empirical survey on tele–democracy in 31 European cities covering 14 states. It shows that progressive city–administrations in Europe are early adopters of tele–democracy with a diffusion rate of 72 per cent. Analysis of the survey results illustrates that cities are using tele–democracy to improve service access and the quality of services. This research shows that electronic or Internet voting is a…
Local public services and the ethical deployment of artificial intelligence
Responding to growing criticism that the use of artificial intelligence in public services reinforces unethical activities such as discrimination, the paper presents two new cases from the cities in Finland, both self-describing as centres for the ethical use of AI. Structured by an ethical AI foresighting framework we explore how and why AI is being used in local public services and its outcomes, the degree to which current AI-enabled public ser…
The use of Call Centres by local public administrations
The use of Call Centres by local public administrations
Vote early, vote often? Tele–democracy in European cities
This paper presents the detailed results of an empirical survey on tele–democracy in 31 European cities covering 14 states. It shows that progressive city–administrations in Europe are early adopters of tele–democracy with a diffusion rate of 72 per cent. Analysis of the survey results illustrates that cities are using tele–democracy to improve service access and the quality of services. This research shows that electronic or Internet voting is a…
Mrs Miller Moves House
This article analyses the political, social, economic and technological dimensions of interoperability of information and communication technologies in the services of local council and public administrations. New empirical research features an everyday life-event: a hypothetical Mrs Miller moving house. Seven councils from six EU states detail how interoperable their local services are and their plans and perspectives for interoperability. The a…
Operationalizing Co-Production in Public Services Delivery
We have argued for public services to move away from product-dominant logic towards a service approach. By taking a services orientation, the experience, inter-organizational, and systemic nature of public services delivery can be considered along with the role of the service user as a co-producer. In this article, we unpack how co-production can be operationalized through the application of service blueprinting. This article presents an example …
Sustainable public service organisations
This paper argues that the ‘New Public Management’ paradigm for public management theory and practice that has prevailed for the last thirty years is both flawed in theory and has failed in practice. We argue for an alternative to this paradigm that is rooted with the New Public Governance approach and that makes a reality of the Public Service-Dominant Logic for sustainable public services. We derive seven propositions for sustainable business p…
The Service Framework
In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public‐service‐dominant business logic and emphasizes the need for a focus on external valu…
Learning in Finnish Social Work Practice and Research
Accepting Bartlett’s vision of social work’s evolution resulting from action research, the article argues that in Finland, extensive action research is occurring, and this is resulting in service innovations. However, little of this research is published in academic journals and has only limited dissemination. Drawing on data from new interviews with experienced social workers in the City of Tampere, Finland, the article details the nature and ex…
Governance-as-legitimacy
The paper challenges the network management perspective of Kooiman (2003) and Klijn and Koppenjan (2014) arguing that complexity in local public service governance now means they are better approached as ecosystems than networks, which are centrally managed. Instead, we note Duit and Galaz’s (2008) idea of flexible governances and, using a reformulated version of Lipsky’s (1980) street-level, synthesize Laclau’s (1990) idea of governance-as-legit…
A critique of public service logic
This paper charts the evolution of public service logic’s (PSL) conceptual framework examining Stephen Osborne’s work and some 20 other researchers using the framework. It critically scrutinizes five significant aspects of PSL theory arguing that the subjective and collective notion of use-value creation ignores the important theorization of use-value in political economy and transfers too much from Vargo and Lusch’s marketing theory. It briefly …
Detecting and managing the mechanism of perceived meaningfulness of work and digital transformation in public sector health and social care services
This paper provides new insights into perceptions of the meaningfulness of work of service professionals and how it is constructed in the new context of digitalised health and social care long-term services, intended to offer co-created services. It elucidates the criteria evaluating the success of the digital services from the viewpoint of the service professionals. The paper presents case data from advanced digitalised services in Finland based…
Local public services and the ethical deployment of artificial intelligence
Responding to growing criticism that the use of artificial intelligence in public services reinforces unethical activities such as discrimination, the paper presents two new cases from the cities in Finland, both self-describing as centres for the ethical use of AI. Structured by an ethical AI foresighting framework we explore how and why AI is being used in local public services and its outcomes, the degree to which current AI-enabled public ser…
Mutuality in AI-enabled new public service solutions
This article explores the policy background of AI in ethical public services by applying the perspective of mutuality and trust to give a better understanding of the ethical evaluation of AI-enabled public services. The findings from Finnish government services emphasize that establishing governance rules arising from mutuality is not often viewed as a precursor to ethical evaluation, which was done post-facto with limited user engagement. We con…
Intangibility and Productivity in Public Service Healthcare
Purpose. The paper discusses the causes of rising costs and lowering productivity in healthcare systems. Design / Methodology / Approach. OECD healthcare system data from six developed countries (the USA, Japan, France, the UK, Finland, and Sweden) is cleaned and structured. Sample selection is based on a mix of size and type of healthcare system. Data from published sources is used to cross-reference quantitative data analysis. Findings. The pap…
Political science (12 works) · Computer Science (11 works) · Public relations (10 works) · Business (9 works) · Sociology (7 works) · Law (6 works) · Marketing (6 works) · Public Policy and Administration Research (6 works) · Public service (6 works) · Economics (5 works)